Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

CELESTE GUTIERREZ

The Bronx,NY

Summary

Dedicated, Friendly, Hard Working and Very Detail Oriented Office Administrator/Receptionist with Excellent Customer Service Experience in the Fields of Medical, Dental, Podiatry, Retail and Travel for over 20 years. Ability to prioritize/organize, stress manage, multi-task, strong verbal and written communication skills. Also being self- motivated, time management, positive attitude, problem solver, the ability to adapt to change easily and the ability to maintain consistency. I would be a great asset by bringing growth and success to the company.

Overview

22
22
years of professional experience

Work History

Travel Assistant (Remote)

Pilgrim Media Group
04.2023 - 11.2023
  • Maintained database of customers, planned trips and dedication information for travel staff.
  • Reviewed and updated customer information to maintain up-to-date records for high-quality service.
  • Produced and shared customer service reports to support management decision-making.
  • Generated passenger itineraries with details of timetables and specific locations.
  • Kept customers informed about trip requirements and changing travel advisories.
  • Generated P.O's for Management to keep track of flight/hotel spending on company's credit card.

Front Desk Dental/Ortho Receptionist

Washington Heights Dental
12.2019 - 06.2022
  • Billing Claims by Mail or Through Software Itself.
  • Verifying Private, Medicaid and Medicare Insurances for Eligibility by Calling/Website Portals, Microsoft Word/Excel/Quick Shot (X-ray Copier).
  • Sending cases off to dental labs.
  • Generating Referrals/Emergency Referrals.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Responded to inquiries from callers seeking information.
  • Resolved customer problems and complaints.
  • Corresponded with clients through email, telephone, or postal mail.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Maintained confidentiality of information regarding clients and company.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Assisted with onboarding new clients and securing paperwork completion.
  • Maintained visitor log for entering and leaving facility for security purposes.
  • Organized, maintained and updated information in computer databases.

Intake Coordinator/Clerk/Receptionist

R.A.I.N Home Health Care
10.2018 - 01.2019
  • Communicated with referral sources, physicians, and associated staff to check documentation for proper signatures.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Answered phone calls and provided new clients with required paperwork to initiate service.
  • Entered referrals into appropriate system based on type of referral obtained.
  • Supported office staff and operational requirements with administrative tasks.
  • Completed intake assessment forms and filed clients' charts.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Maintained filing system and organized customer documents for easy retrieval of information.
  • Monitored office supplies and made arrangements for restocking of low-stock items.
  • Reviewed files, records and other documents to obtain information to respond to requests.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered phone promptly and directed incoming calls to correct offices.

Front Desk Podiatrist Receptionist

Dr. Ramin Zaghi D.P.M
11.2016 - 07.2017
  • Brought patients into the room to properly prep feet for the doctor.
  • Collected Copayments, Deductibles and old Orthotics.
  • Billing Insurances electronically with ICD-10 Codes in the Sammy's program.
  • Inputting new and existing patients updated information in sammy's.
  • Sending in nail and skin specimens through Quest Diagnostics.
  • Sterilized surgical instruments and Developed X-Rays
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked effectively in fast-paced environments.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Excellent communication skills, both verbal and written.
  • Passionate about learning and committed to continual improvement.
  • Developed and maintained courteous and effective working relationships.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Handled cash transactions and maintained sales and payments records accurately.

Personal Assistant/Front Desk Dental Receptionist

Dr. Carmen Arzola | D.D.S
02.2016 - 11.2016
  • Verifying Private, Medicaid and Medicare Insurances for Eligibility by Calling /or checking website portals.
  • Usage of Microsoft Word/Excel/Quick Shot (X-ray Copier).
  • Sending cases off to dental labs and picking them up.
  • Generating Referrals/Emergency Referrals.
  • Soft Dent Program was used.
  • Oversaw personal and professional calendars and coordinated appointments for future events.
  • Provided general administrative support including scheduling meetings, making travel arrangements and managing documentation.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Displayed absolute discretion at handling confidential information.
  • Answered phone calls and addressed customer questions and concerns to promote satisfaction and continued business.
  • Served as point of contact between clients and managerial staff.
  • Provided multifaceted services to professionals by managing mail, scheduling appointments and other administrative tasks.
  • Coordinated international and domestic travel logistics including flight itineraries, hotel reservations and car services.
  • Handled incoming mail, bills and invoices and completed appropriate actions.
  • Maintained appropriate filing of personal and professional documentation.
  • Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
  • Scheduled, rescheduled, and cancelled appointments for dental patients.
  • Adhered to strict HIPAA guidelines to protect patient privacy.

Front Desk Medical/Pain Management Receptionist

Dr. Joan Lehach
12.2015 - 02.2016
  • Collecting Urine Drug Screening Cups.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Helped patients complete necessary medical forms and documentation.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Maintained current and accurate medical records for patients.
  • Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
  • Organized, maintained and updated information in computer databases.
  • Maintained visitor log for entering and leaving facility for security purposes.
  • Provided clerical support to company employees by copying, faxing, and filing documents.

Certified Home Health Aide

Able Health Care
09.2014 - 01.2015
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
  • Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
  • Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.
  • Maintained records of patient care, condition, progress or problems to report and discussed observations with supervisor or case manager.
  • Checked vital signs on daily basis and contacted supervisor regarding patient health concerns or behavioral changes.
  • Monitored progress and documented patient health status changes to keep care team updated.
  • Followed nutritional plans to prepare optimal meals.
  • Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.

Personal/Family Babysitter

Occasional Babysitter
01.2011 - 12.2019
  • Played games, worked on puzzles, and read books to young children.
  • Communicated positively with children and guardians.
  • Organized and cleaned home after activities by picking up toys and straightening up play room.
  • Prepared healthy, age-appropriate snacks and meals.
  • Reassured children when upset providing emotional support and stability.
  • Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
  • Communicated with parents regarding children's progress and development, raising any issues.
  • Assisted children with homework assignments and special projects across different subjects.
  • Assisted with meal preparation, light housekeeping and laundry to support family with additional chores.

Mail Clerk

The Bank of Tokyo-Mitsubishi
12.2009 - 11.2011
  • Began as a temp employee of Millennium Group in 3/09 and hired directly in 12/09.
  • Answered phones and took messages.
  • Inputted and delivered FedEx, DHL, and UPS packages to appropriate clients.
  • Ordered office supplies, Handled fax, copy and scan duties.
  • Maintain cleaning the office & office machines
  • Processed and organized incoming mail for distribution to appropriate departments.
  • Weighed letters and packages and calculated costs based on classification, weight, and destination.
  • Maintained accurate records of incoming and outgoing mail for reliable reference.
  • Operated on Pitney Bowes machines, including postage meters and mail-processing machines.
  • Upsold postal services like insurance and tracking.

C.S.R/Cashier/Inventory Control Team Rep

Wal-Mart, Inc.
06.2007 - 12.2009
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Performed cash, card and check transactions to complete customer purchases.
  • Used POS system to enter orders, process payments and issue receipts.
  • Completed physical inventory counts each month.
  • Completed daily cycle counts to maintain accuracy of records.
  • Recorded information, shortages, and discrepancies to keep records current and accurate.
  • Assisted in processing of new inventory and disposal of outdated items to keep products fresh and up-to-date.
  • Developed and implemented strategies to keep stocks organized and reduce excess inventory.
  • Oversaw warehouse staff and maintained efficiency in fast-paced environment.
  • Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.

Pizza Hut Employee

Targets Corporation, Inc.
10.2006 - 04.2007
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked well in a team setting, providing support and guidance.
  • Worked effectively in fast-paced environments.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Maintained clean and organized dining areas to uphold hygiene standards.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.

Staff Supervisor

AMC Port Chester Theater
11.2005 - 07.2006
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Boosted team performance by developing customer service training materials and conducting service training.
  • Monitored workflow to improve employee time management and increase productivity.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Interceded between employees during arguments and diffused tense situations.
  • Created shift schedules for my employees.
  • Oversaw breaks and lunches.

Receptionist – (Volunteer)

New York Presbyterian Hospital
08.2001 - 04.2003
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Sorted, received, and distributed mail correspondence between departments and personnel.

Education

Associate of Science in Health Administration Services -

Colorado Technical University

High School Diploma -

Herbert H. Lehman High School
01.2004

Skills

  • Data Entry
  • Microsoft 360/Office
  • Insurance Verification
  • San-data Program
  • Easy Dental Program
  • Sammy's Program
  • Soft Dent Program
  • Developing X-Rays
  • Child Care Helper
  • Claims Biller
  • Health and Safety

Languages

English
Full Professional
Spanish
Professional Working

Timeline

Travel Assistant (Remote)

Pilgrim Media Group
04.2023 - 11.2023

Front Desk Dental/Ortho Receptionist

Washington Heights Dental
12.2019 - 06.2022

Intake Coordinator/Clerk/Receptionist

R.A.I.N Home Health Care
10.2018 - 01.2019

Front Desk Podiatrist Receptionist

Dr. Ramin Zaghi D.P.M
11.2016 - 07.2017

Personal Assistant/Front Desk Dental Receptionist

Dr. Carmen Arzola | D.D.S
02.2016 - 11.2016

Front Desk Medical/Pain Management Receptionist

Dr. Joan Lehach
12.2015 - 02.2016

Certified Home Health Aide

Able Health Care
09.2014 - 01.2015

Personal/Family Babysitter

Occasional Babysitter
01.2011 - 12.2019

Mail Clerk

The Bank of Tokyo-Mitsubishi
12.2009 - 11.2011

C.S.R/Cashier/Inventory Control Team Rep

Wal-Mart, Inc.
06.2007 - 12.2009

Pizza Hut Employee

Targets Corporation, Inc.
10.2006 - 04.2007

Staff Supervisor

AMC Port Chester Theater
11.2005 - 07.2006

Receptionist – (Volunteer)

New York Presbyterian Hospital
08.2001 - 04.2003

Associate of Science in Health Administration Services -

Colorado Technical University

High School Diploma -

Herbert H. Lehman High School

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CELESTE GUTIERREZ