CELESTE GUTIERREZ
Summary
Accomplished Medical Assistant with a proven track record at Palomar Medical Group, enhancing patient care through expert management of medical records and proficiency in EMR/EHR systems. Demonstrates exceptional customer service and team collaboration, significantly improving patient satisfaction. Fluent in multiple languages, adept at patient scheduling and vital sign monitoring, embodying a reliable and efficient healthcare professional.
Professional in healthcare with solid experience in clinical and administrative duties. Skilled in patient care, medical procedures, and electronic health records. Strong focus on teamwork, adaptability, and delivering high-quality results. Reliable in fast-paced environments and adept at supporting medical staff and patients effectively.
Overview
23
23
years of professional experience
Work History
Medical Assistant
Palomar Medical Group
09.2023 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Performed medical records management, including filing, organizing and scanning documents.
- Completed EKGs and other tests based on patient presentation in office.
- Collected and documented patient medical information such as blood pressure and weight.
Medical Assistant
Neighborhood Health Care
06.2022 - 09.2023
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
Patient Services Representative
Neighborhood Health Care
07.2019 - 06.2022
- Greeted and assisted patients with check-in procedures.
- Maintained patient confidentiality by adhering to HIPAA regulations and diligently updating records as needed.
- Conducted pre-registration tasks including verifying insurance eligibility requirements were met before scheduled appointments.
- Verified patient insurance eligibility and entered patient information into system.
- Answered incoming calls, scheduled appointments and filed medical records.
- Resolved patient complaints promptly, demonstrating empathy and understanding while seeking mutually beneficial solutions.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
Cashier
Stater Brothers
06.2014 - 07.2019
- Greeted customers entering store and responded promptly to customer needs.
- Performed cash, card, and check transactions to complete customer purchases.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
Cashier
San Diego Harbor Excision
05.2004 - 04.2007
- Greeted customers entering store and responded promptly to customer needs.
- Performed cash, card, and check transactions to complete customer purchases.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Welcomed customers and helped determine their needs.
- Built relationships with customers to encourage repeat business.
Sales Associate
Sales Associates
03.2002 - 02.2003
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed efficient cash register operations.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Prepared merchandise for sales floor by pricing or tagging.
- Engaged in friendly conversation with customer to better uncover individual needs.
Education
GED -
VCC / San Marcos
Oceanside, CA03-2022
High School Diploma -
La Jolla High School
La Jolla, CA09-2001
Skills
- HIPAA compliance
- Patient scheduling
- Customer service
- Medical terminology knowledge
- Vital sign monitoring
- EMR / EHR
- Clinical documentation
- Reliable team player
- Data entry
- Electronic health records
- CPR
- Immunization administration
- Appointment setting
- Fluent in English and Spainsh
Languages
Spanish
Native or Bilingual
Timeline
Medical Assistant
Palomar Medical Group
09.2023 - Current
Medical Assistant
Neighborhood Health Care
06.2022 - 09.2023
Patient Services Representative
Neighborhood Health Care
07.2019 - 06.2022
Cashier
Stater Brothers
06.2014 - 07.2019
Cashier
San Diego Harbor Excision
05.2004 - 04.2007
Sales Associate
Sales Associates
03.2002 - 02.2003
GED -
VCC / San Marcos
High School Diploma -
La Jolla High School