Celeste Haley

Work History

Seminole Public Schools

09.2024 - Current

Led small group instruction sessions tailored specifically to address diverse learning needs within the classroom.
Provided one-on-one support to students with physical, emotional, and behavioral challenges during classroom activities.
Assisted in the development of functional life skills for students with intellectual and developmental disabilities.
Managed crisis situations effectively while maintaining a calm demeanor that minimized distractions from the educational process.
Improved student comprehension by employing various teaching methods and adapting to individual learning needs.
Participated in professional development opportunities focused on special education best practices to enhance job-related knowledge and skills.
Contributed to the successful integration of students into general education classrooms by implementing inclusion strategies.
Worked in self-contained and resource environments to teach students variety of skills.

Seminole Public Schools

08.2020 - 09.2024

Self-motivated, with a strong sense of personal responsibility.
Worked effectively in fast-paced environments.
Skilled at working independently and collaboratively in a team environment.
Proven ability to learn quickly and adapt to new situations.
Worked well in a team setting, providing support and guidance.
Demonstrated respect, friendliness and willingness to help wherever needed.
Organized and detail-oriented with a strong work ethic.
Demonstrated strong organizational and time management skills while managing multiple projects.
Created and put in place activity groups and schedules each week.

LegalShield - One Pre-Paid Way

07.2018 - 05.2020

Increased client satisfaction by building strong relationships and addressing their needs promptly.
Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
Streamlined account management processes, reducing response times and improving client service quality.
Achieved recognition for outstanding client service, contributing to team's reputation for excellence.
Established long-term customer relationships to enhance client loyalty and satisfaction.
I worked on our elite team of our million dollar earners.
I managed all accounts my clients had from start to finish. Set up account, entered pay period billing per each groups pay periods for their billing statements.
I was in charge of making changes to invoices as members added or canceled services.
I was in charge of applying the payments received by my groups as they came in amd resolving any billing issue.

LegalShield - One Pre-Paid Way

06.2015 - 07.2018

Researched and resolved billing discrepancies to enable accurate billing.
Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
Maintained detailed records of each account''s payment history, providing easy access to information for audit and analysis purposes.
Enhanced customer satisfaction with timely and accurate invoice generation.
Strengthened client relationships through effective communication regarding billing issues and concerns.
Assisted in transition to electronic billing, reducing paper waste and improving operational efficiency.
Reduced billing errors, leading to decrease in customer complaints, by conducting regular audits of billing data.
Managed monthly billing cycles to ensure timely issuance of invoices and statements.
Responded to customer concerns and questions on daily basis.
Used data entry skills to accurately document and input statements.
Handled account payments and provided information regarding outstanding balances.
Maintained accurate records of customer payments.
Produced and mailed monthly statements to customers and assisted with related requests for information and clarification.
Entered invoices requiring payment and disbursed amounts via check, electronic transfer or bank draft.