Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Celeste Hamblin

Surprise,AZ

Summary

  Patient focused Medical Administrative Assistant skilled in tackling administrative and patient-oriented tasks in a fast-paced environment.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Pre Access Associate

Physicians Regional Medical Center
Knoxville, TN
01.2014 - 08.2014
  • Called patients to pre-register them for out patient procedures
  • Responsible for making sure demographic and insurance information was up to date and  accurate before procedures
  • Verified insurance eligibility when needed
  • Calculated patient liability
  • Counseled patients on amounts owed/collected co-payments/deposits and established appropriate payment plans.
  • Assigned cpt and icd-9 codes when appropriate
  • Maintained excellent customer service
  • Ran daily report for collections and activities

Clinic Manager

Tennessee School of Beauty
Knoxville, TN
12.2012 - 12.2013
  • Scheduled appointments for the clinic.
  • Welcomed clients as they arrived for appointments.
  • Informed guests of appropriate products available to increase sales.
  • Entered customer demographic and preference data on salon computer database.
  • Processed guest credit card information for salon services.
  • Resolved customer complaints and facilitated conflict resolutions.
  • Liaised with vendor to order and maintain inventory of office supplies.
  • Conducted inventory checks,and clinic supply purchases.
  • Placed special merchandise orders for customers

Triage Coordinator

SeniorCare/IPC of Colorado
Aurora, CO
08.2008 - 07.2012
  • Managed incoming and outgoing calls for triage nurses and providers.
  • Ordered and recorded diagnostic and lab tests.
  • Improved communication efficiency as liaison between patients, family members, medical providers, and medical supply companies.
  • Obtained hospital records through hospital database
  • Verified insurance and obtained prior authorizations for MRI's, CT's, Pet Scans, and durable medical equipment. 
  • Strictly followed all federal and state guidelines for release of information and provided administrative support for multiple physicians.
  • Handled incoming and outgoing faxes

Front Receptionist

Consultants in Internal Medicine
Glendale, AZ
10.2006 - 05.2008
  • Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.
  • Confirmed patient information,collected co-payments/deposits or previous balances owed.
  • Managed incoming and outgoing call for busy medial office.
  • Verified insurance and updated patients charts
  • Performed daily balances and bank deposits

Front Office Receptionist/Supervisor

Sunrise Medical Center
Sun City, AZ
05.2005 - 09.2006
  • Supervised front office staff.
  • Professionally and courteously scheduled and verified appointment times with patients.
  • Registered new patients.
  • Obtained referrals
  • Verified insurance
  • Prepared patient charts accurately and neatly for the office.
  • Collected co-payments and scheduled appointments
  • Maintained office supplies

Front Office Lead

Desert Center for Allergy and Chest Diseases
Scottsdale, AZ
03.2004 - 05.2005
  • employee accountability
  • Obtained referrals from primary care providers.
  • Managed incoming and outgoing call for busy medical office.
  • Scheduled appointments
  • Collected co-payments/co-insurance
  • updated patient accounts on a daily basis.
  • Contacted insurance providers to verify correct insurance information and get authorizations for procedures.
  • prepared daily balance sheets and bank deposits.

Front Office Lead

Dr. Ronald J Bitza
Glendale, AZ
06.1999 - 02.2004
  • Supervised and trained front office staff
  • Scheduled appointments.
  • Performed duties of  check in/out of all patients.
  • Verified appointment times with patients.
  • Verified patients eligibility and claims status with insurance agencies
  • Coordinated luncheons with Pharmaceutical Representatives
  • Prepared patient charts accurately and neatly for clinic.
  • Posted payments

Education

Associate of Applied Science - Health information Management

Phoenix College
Phoenix, AZ
Current

Skills

  • Medical Terminology
  • 40 WPM typing speed
  • Multi-line phone proficiency
  • Microsoft Word and Excel
  • Excellent communication skills
  •  Pleasant demeanor
  • Accurate and detailed
  • Works well under pressure

Certification

  • CPR certified through American Heart Association

Timeline

Pre Access Associate

Physicians Regional Medical Center
01.2014 - 08.2014

Clinic Manager

Tennessee School of Beauty
12.2012 - 12.2013

Triage Coordinator

SeniorCare/IPC of Colorado
08.2008 - 07.2012

Front Receptionist

Consultants in Internal Medicine
10.2006 - 05.2008

Front Office Receptionist/Supervisor

Sunrise Medical Center
05.2005 - 09.2006

Front Office Lead

Desert Center for Allergy and Chest Diseases
03.2004 - 05.2005

Front Office Lead

Dr. Ronald J Bitza
06.1999 - 02.2004

Associate of Applied Science - Health information Management

Phoenix College

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