Celeste Hamblin
Surprise,AZ
Summary
Patient focused Medical Administrative Assistant skilled in tackling administrative and patient-oriented tasks in a fast-paced environment.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Pre Access Associate
Physicians Regional Medical Center
Knoxville, TN
01.2014 - 08.2014
- Called patients to pre-register them for out patient procedures
- Responsible for making sure demographic and insurance information was up to date and accurate before procedures
- Verified insurance eligibility when needed
- Calculated patient liability
- Counseled patients on amounts owed/collected co-payments/deposits and established appropriate payment plans.
- Assigned cpt and icd-9 codes when appropriate
- Maintained excellent customer service
- Ran daily report for collections and activities
Clinic Manager
Tennessee School of Beauty
Knoxville, TN
12.2012 - 12.2013
- Scheduled appointments for the clinic.
- Welcomed clients as they arrived for appointments.
- Informed guests of appropriate products available to increase sales.
- Entered customer demographic and preference data on salon computer database.
- Processed guest credit card information for salon services.
- Resolved customer complaints and facilitated conflict resolutions.
- Liaised with vendor to order and maintain inventory of office supplies.
- Conducted inventory checks,and clinic supply purchases.
- Placed special merchandise orders for customers
Triage Coordinator
SeniorCare/IPC of Colorado
Aurora, CO
08.2008 - 07.2012
- Managed incoming and outgoing calls for triage nurses and providers.
- Ordered and recorded diagnostic and lab tests.
- Improved communication efficiency as liaison between patients, family members, medical providers, and medical supply companies.
- Obtained hospital records through hospital database
- Verified insurance and obtained prior authorizations for MRI's, CT's, Pet Scans, and durable medical equipment.
- Strictly followed all federal and state guidelines for release of information and provided administrative support for multiple physicians.
- Handled incoming and outgoing faxes
Front Receptionist
Consultants in Internal Medicine
Glendale, AZ
10.2006 - 05.2008
- Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.
- Confirmed patient information,collected co-payments/deposits or previous balances owed.
- Managed incoming and outgoing call for busy medial office.
- Verified insurance and updated patients charts
- Performed daily balances and bank deposits
Front Office Receptionist/Supervisor
Sunrise Medical Center
Sun City, AZ
05.2005 - 09.2006
- Supervised front office staff.
- Professionally and courteously scheduled and verified appointment times with patients.
- Registered new patients.
- Obtained referrals
- Verified insurance
- Prepared patient charts accurately and neatly for the office.
- Collected co-payments and scheduled appointments
- Maintained office supplies
Front Office Lead
Desert Center for Allergy and Chest Diseases
Scottsdale, AZ
03.2004 - 05.2005
- employee accountability
- Obtained referrals from primary care providers.
- Managed incoming and outgoing call for busy medical office.
- Scheduled appointments
- Collected co-payments/co-insurance
- updated patient accounts on a daily basis.
- Contacted insurance providers to verify correct insurance information and get authorizations for procedures.
- prepared daily balance sheets and bank deposits.
Front Office Lead
Dr. Ronald J Bitza
Glendale, AZ
06.1999 - 02.2004
- Supervised and trained front office staff
- Scheduled appointments.
- Performed duties of check in/out of all patients.
- Verified appointment times with patients.
- Verified patients eligibility and claims status with insurance agencies
- Coordinated luncheons with Pharmaceutical Representatives
- Prepared patient charts accurately and neatly for clinic.
- Posted payments
Education
Associate of Applied Science - Health information Management
Phoenix College
Phoenix, AZCurrent
Skills
- Medical Terminology
- 40 WPM typing speed
- Multi-line phone proficiency
- Microsoft Word and Excel
- Excellent communication skills
- Pleasant demeanor
- Accurate and detailed
- Works well under pressure
Certification
- CPR certified through American Heart Association
Timeline
Pre Access Associate
Physicians Regional Medical Center
01.2014 - 08.2014
Clinic Manager
Tennessee School of Beauty
12.2012 - 12.2013
Triage Coordinator
SeniorCare/IPC of Colorado
08.2008 - 07.2012
Front Receptionist
Consultants in Internal Medicine
10.2006 - 05.2008
Front Office Receptionist/Supervisor
Sunrise Medical Center
05.2005 - 09.2006
Front Office Lead
Desert Center for Allergy and Chest Diseases
03.2004 - 05.2005
Front Office Lead
Dr. Ronald J Bitza
06.1999 - 02.2004
Associate of Applied Science - Health information Management
Phoenix College