Celeste Harding
Redmond,OR
Summary
Dynamic Practice Manager at Cascade Child and Family Center with expertise in schedule management and staff development. Achieved improved practice revenue through strategic budget oversight and enhanced workflow management. Known for fostering collaboration and resolving complex patient issues, ensuring compliance with healthcare regulations while optimizing operational efficiency.
Overview
17
17
years of professional experience
Work History
Practice Manager
Cascade Child and Family Center
08.2013 - Current
- Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Ordered all office supplies and kept check on inventory levels.
- Facilitated communication between staff members, fostering a collaborative work environment that improved overall team performance.
- Evaluated practice workflows regularly to identify areas for improvement and implement necessary changes efficiently.
- Oversaw the hiring process for new employees, selecting candidates who aligned with the practice''s mission and values.
- Addressed and remedied all patient or team member issues.
- Oversaw accounting, budgeting, and financial reporting.
- Coordinated with physicians to optimize appointment schedules and maximize daily patient flow.
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Improved practice revenue through effective financial management and strategic cost reductions.
- Ensured compliance with healthcare regulations, maintaining up-to-date knowledge on industry standards and best practices.
- Created and implemented organizational policies and procedures.
- Implemented new electronic health record system, leading to increased efficiency in patient data management.
- Oversaw facility maintenance projects, ensuring a safe and comfortable environment for both patients and staff members.
- Negotiated contracts with vendors, securing favorable terms for the practice while maintaining quality service levels.
- Managed all aspects of billing and coding, reducing errors and improving reimbursement rates.
- Conducted regular staff training sessions to ensure high levels of patient service and care.
- Coordinated with healthcare providers to ensure that patient care plans were effectively implemented.
Medical Billing Specialist
CH Billing Solutions
03.2011 - Current
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Posted and adjusted payments from insurance companies.
- Communicated effectively and extensively with other departments to resolve claims issues.
- Assisted patients with understanding their medical bills and provided clarification on complex insurance issues, promoting a positive customer experience.
- Examined patients' insurance coverage, deductibles, insurance carrier payments and remaining balances not covered under policies when applicable.
- Ensured timely submission of claims to various insurance carriers, resulting in prompt payment for services rendered.
- Maintained strong working relationships with healthcare providers, fostering clear communication regarding billing-related matters.
- Managed patient accounts effectively, resolving discrepancies and addressing outstanding balances in a timely manner.
- Researched CPT and ICD-9 coding discrepancies for compliance and reimbursement accuracy.
- Provided exceptional customer service to both patients and insurance representatives, resolving inquiries quickly and professionally.
Revenue Cycle Supervisor
St Charles Medical Center
01.2008 - 05.2011
- Served as a subject matter expert on reimbursement regulations, maintaining up-to-date knowledge of industry best practices and compliance requirements.
- Conducted regular staff meetings to review performance metrics, address challenges, and foster an environment of continuous improvement within the team.
- Established strong relationships with insurance carriers, improving communication channels for efficient claim processing and dispute resolution.
- Reduced accounts receivable days outstanding by streamlining collection efforts and collaborating closely with customers for prompt payments.
- Trained, evaluated, and challenged team of revenue cycle personnel.
- Created monthly schedules, maintained time records and submitted payroll.
- Supported clinical team members with revenue cycle procedures and addressed issues.
- Identified discrepancies between budgetary targets and actual revenue and expenses.
- Improved overall cash flow by identifying underperforming areas within the billing process, addressing issues proactively.
Education
Business Administration
Northwest Missouri State University
Maryville, MOSkills
- Schedule management
- Practice management
- Staff management
- Workflow management
- Staff development
- Budget oversight
Timeline
Practice Manager
Cascade Child and Family Center
08.2013 - Current
Medical Billing Specialist
CH Billing Solutions
03.2011 - Current
Revenue Cycle Supervisor
St Charles Medical Center
01.2008 - 05.2011
Business Administration
Northwest Missouri State University
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