Celeste Hejlik
Danville ,CA
Summary
Developed strong leadership and organizational skills in fast-paced cafe environment. Effective in team management and optimizing daily operations to ensure customer satisfaction and business growth. Seeking to transition into new field, bringing wealth of experience in customer service and operational excellence.
Overview
2026
2026
years of professional experience
Work History
Cafe Manager
I Can Do That Performing Arts
Danville, CA
10.2022 - 10.2025
- Supervised Cafe staff, daily workflows, implementing strategies to improve efficiency and deliver exceptional customer service.
- Developed promotional strategies to enhance cafe visibility and attract new customers.
- Enhanced customer satisfaction by providing friendly interactions and ensuring timely order fulfillment.
- Fostered an inviting environment to enhance customer experience by maintaining exceptional cleanliness and presentation standards in the cafe.
- Maintained a quality of multi tasking that could be implemented successfully
- Oversaw inventory management, implementing stock rotation and ordering processes to minimize waste.
- Streamlined operational processes through the implementation of standard operating procedures, resulting in improved product quality and service excellence.
- Managed customer inquiries effectively, contributing to trust-building and improved overall customer satisfaction.
- Resolved concerns efficiently while maintaining a high standard of professionalism
- Conducted interviews and selected qualified candidates for cafe staff positions.
- Conducted comprehensive training sessions for cafe personnel on all functions and standards to deliver exceptional service and maintain food safety compliance.
- Engineered staffing schedules to enhance operational efficiency during peak hours.
- Facilitated staff motivation through constructive feedback sessions and recognition of achievements.
- Cultivated a collaborative team environment by implementing effective communication and leadership strategies.
- Covered the information desk on as need basis to assist a client who required assistance on classes, productions or other inquiries with informative responses
Back Stage Volunteer
Danville Childrens Musical Theatre
Danville, CA
2015 - 2019
- Facilitated green room organization during rehearsals and performances for children's musical productions.
- Executed hair and makeup styling for actors, enhancing character portrayal in productions.
Education
High School Diploma -
Leigh High School
San Jose, CASkills
- Team leadership
- Customer experience management
- Operational efficiency
- Ensured high-quality customer service
- Proficient in POS terminal usage
- Experienced with Jackrabbit class management software
Timeline
Cafe Manager
I Can Do That Performing Arts
10.2022 - 10.2025
Back Stage Volunteer
Danville Childrens Musical Theatre
2015 - 2019
High School Diploma -
Leigh High School