Celeste Henry-Gordon
Houston,TX
Summary
The objective is to obtain the Executive Director position, with the South Belt Ellington Chamber of Commerce, where growth and elevation will bring the 20 years of retail management experience, 20 years of Small business knowledge, and 20 years of talent to; as well as learn and gain knowledge from the Chamber of commerce.
Summary of Qualifications Walmart University graduate SORM graduate through HEB –Management program Training in management and extensive training in San Antonio HEB and central Markets for Cake decorating, scratch bakery and frying. Training through Wal-Mart University, as well as on the job training, also a participant of multiple training programs throughout the company, such as Hazardous waste, safety, customer service, leadership, diversity also continuous training through Computer based learning monthly, wick lander trained,
Administrative duties to include using Microsoft word, Power point, Excel spreadsheets, Windows 8, CCTV operator and PTZ, copier, fax, filing, organizing files, and all basic office operations. Conduct training to all new and existing associates on all policies and procedures daily. Maintain a high level of integrity, daily working with confidential information. Problem solver with solutions, beneficial to the company, associates, and customers.
Extracurricular Event organizer, Safety team, Diversity Committee, Crowd management planner, South Belt Ellington Chamber member, MBE, WBE, Disadvantaged Business, HUB certification, attend online and in person workshops for small business, community enhancement, and economic development.
Talented Owner with excellent marketing, customer service and facility oversight skills and more than 20 years of experience. Highly effective and comfortable working with people at all levels in organization. Hard-driving business leader offering skill in strategic business planning and team development. Skillfully recruit and train employees at all levels to meet customer and business demands. Articulate, forward-thinking and resourceful in meeting unique needs. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
25
25
years of professional experience
5
5
Certification
Work History
Owner/Operator
Celeste’s Cakes N More, LLC
06.2002 - Current
- Own and operate small home-based business, offering cakes and catering for all occasions since 2002
- Operate and run day-to-day operations for business to include, baking, decorating, budgeting, forecasting, sales, grant writing, filing taxes, business consulting, marketing, and making all decisions to elevate and grow business.
- Consulted with customers to assess needs and propose optimal solutions.
- Managed day-to-day business operations.
- Trained and motivated employees to perform daily business functions.
Substitute Teacher
Pasadena ISD, K
08.2003 - 03.2020
- Teaching all grades level, pre-k to 12th grade in all subjects, worked with special needs, tutor small groups, also clerical and administrative duties.
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Integrated existing and new technology into classroom to help provide creative and fun learning environment.
Academy Training Facilitator
Walmart
03.2016 - 02.2018
- Academy Facilitator is responsible for teaching and training of all levels of managers and associates on One Best Way initiative as set forth by Home Office
- Responsible for teaching core material to ensure that all management and associates are practicing One Best Way
- Hands on training in each individual departments, working closely with department heads and associates in training
- Report to Academy Manager, HR, Store Managers and Market Managers, of progress of training, administrative duties such as filing, sending emails, creating spreadsheets, PowerPoint presentations, scheduling, forecasting sales and budget, and resolve associate issues with solutions that is beneficial for all.
- Trained and mentored 500 new personnel hired to fulfill various roles.
- Coordinated workshops for employees to better understand company mission, streamlining daily activities and aligning worker and company priorities.
Assistant Store Manager
Pearland Store, Wal-Mart
01.2016 - 01.2018
- Assistant Store Manager at Walmart Almeda #3452, Walmart El Dorado #1062, Walmart Neighborhood Market #3451
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Oversee the day-to-day operations of the entire store, run the total store with 300+ associates
- Daily duties, include being responsible for the total store, to include Apparel and Home line, Grocery and Fresh, Front end operations, Compliance, Tire Lube and Auto, Garden Center,Safety and security and every area of the store, as well as in charge of all direct reports, and holding daily meetings and detail tours of said areas, and giving out notes and follow up to the completion, and address performance issues
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Adhere to sales, budget, profit plan and communicate with direct reports of sales in each individual departments and inform how to increase sales
- In charge of 40+ associates in each department, scheduling, associates’ issues, hire, maintain policies and procedures, as well as assign daily tasks to associates and plan for modular, holidays and special events
- Verify deposits and paperwork and reports
- Also maintain fresh area logs throughout the day
- Verify gun sales using NCIS and conduct Lube audits in the automotive department
- Uphold safety, customer service and strive for excellence daily.
Asset Protection Manager
Wal-Mart Meyer Park
02.2011 - 01.2016
- Oversee the day-to-day operations of the store as it pertains to safety, security and shrink of the store
- Work close with the store manager daily and communicate to the management and associates daily of all safety incidents, security issues and shrink opportunities as it relates to each individual department
- Read and interpret reports daily, dealing with the sales, inventory, billing, shipping, and receiving and weekly front-end reports of the store
- Handle and investigate all shortages from accounting, look for internal and external theft, report to the MAPM weekly of findings throughout the store
- Must meet strict deadlines daily and weekly, be able to work under stressful conditions and be able to make informed decisions, utilizing policies and procedures
- Uphold all policy and procedures and ensure that all associates do the same
- Hold daily and weekly meetings with all associates around safety, ensure that all crowd management plans are adhere to for all special events, and work with CMI on all claims for the store
- Works with HPD and all law enforcement to ensure the security of the store is met
- File and press charges on all cases, both misdemeanor and felony, and make informed decisions on a case-by-case basis for restitution program.
- Controlled reduction of loss inventory by protecting company assets.
- Wrote reports for internal and external crime, burglary or theft.
- Mitigated risk and oversaw internal and external shoplifter apprehension and detention.
Assistant Store Manager
Walmart
07.2007 - 02.2011
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
- Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
Bakery Manager
HEB
04.1997 - 03.2007
- Oversee day-to-day operations of bakery department, ensure that items are baked, daily to service customers daily
- Meet sales forecast, budget, and profit, and conduct inventory monthly to ensure profitability of all departments
- Place orders for department; generate sales by creating end caps of hot items
- Ensure policy and procedures with partners are met daily
- In charge of hiring and promoting from within company
- Directly in charge of 15-20 partners, make schedules, teach, and train partners on bakery procedures, which include all functions of department, baking, frying, and cake decorating, while maintaining all sanitation and safety guidelines
- Cake Decorator, baker and fryer, and Customer Service manager of over front end, as well as Deli manager and operator
- Maintain files on employees, potential candidates, background checks, drug screens, and all other personal information.
- Maintained cleanliness and hygiene in bakery premises.
- Managed all baking operations professionally and handled all problems confidently.
- Arranged bakery displays to showcase baked goods, cakes and pies to drive product sales.
- Maintained and controlled inventory of baked goods.
Education
No Degree - General Studies
05.1996
Bachelor of Science - Entrepreneurship and Small Business Management
03.2021
Associate of Applied Science - Culinary Arts
05.2002
- Studied and trained in Classical, French, and International Cuisine, also Pastry and Garde Manger
- Took Courses in food costs, marketing, and small business operations
- Maintained a 3.5 GPA
- Professional Development: Running a business
- Menu creation
- Marketing Analysis
High School Diploma -
05.1992
Extracurricular Activities: Cheerleader, Dance Team, Choir, Yearbook Club, Home economics
Skills
- Microsoft word, Excel, PowerPoint, typing, clerical, filing, administration, HR duties
- Proficient in problem solving, organizational skills, time management, delegation, follow up, minimal supervision, team player, customer service, accounting and bookkeeping, tax preparation, grant writing, writing proposals and bids, business plan development
- Contract Negotiation Expertise
- Profit and Loss Analysis
- Quality Management Systems
- Hiring and Staffing
- Verbal and Written Communication
- Business Planning
- Coaching and Mentoring
- Training and Development
- Operations Management
- Sales Growth
Websites
Accomplishments
- Collaborated with team of 10 in the development of Black Friday Events.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 25 staff members.
Affiliations
American Culinary Federation Member, Certified Food Manager through the City of Houston, Graduate of Wal-Mart Assistant Store Manager Program, South belt Ellington chamber of commerce member, MBE, WBE, DBE certified with City of Houston, Preferred vendor with City of Houston, Pasadena ISD, San Jacinto Jr College, Metro and Port of Houston.
Certification
- Minority owned business
- Woman owned business
- PISD certified vendor
- City of Houston certified Vendor
- San Jacinto College Jr
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Academy Training Facilitator - Walmart
03.2016 - 02.2018
Assistant Store Manager - Pearland Store, Wal-Mart
01.2016 - 01.2018
Asset Protection Manager - Wal-Mart Meyer Park
02.2011 - 01.2016
Assistant Store Manager - Walmart
07.2007 - 02.2011
Substitute Teacher - Pasadena ISD, K
08.2003 - 03.2020
Owner/Operator - Celeste’s Cakes N More, LLC
06.2002 - Current
Bakery Manager - HEB
04.1997 - 03.2007
San Jacinto Jr. College - No Degree, General Studies
University of Phoenix - Bachelor of Science, Entrepreneurship and Small Business Management
Art Institute of Houston - Associate of Applied Science, Culinary Arts
Mt. Carmel High School - High School Diploma,
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