Microsoft Suite
Hi, I’m
Celeste Heritz
Operations and Development Manager
Racine,WI
Summary
Accomplished Operations and Development Manager with a proven track record at Higher Expectations For Racine County, enhancing productivity and expanding program reach through strategic planning and stakeholder management. Skilled in grant writing and leadership development, I've successfully diversified funding sources and spearheaded innovative projects, achieving significant improvements in operational efficiency and team integration.
Overview
10
years of professional experience
4
Certifications
6
years of post-secondary education
Work History
Higher Expectations For Racine County
Operations and Development Manager
05.2024 - Current
Job overview
- Implemented effective documentation and onboarding practices, improving team productivity and enabling rapid integration of new members.
- Diversified funding sources by securing grants from various entities and developing a comprehensive database of grant opportunities aligned with organizational goals.
- Expanded program reach through innovative grant applications and fundraising initiatives, attracting new donors, organizing successful events, and securing sponsorships.
- Developed and executed a stakeholder management strategy that strengthened partnerships and enhanced collaboration among diverse stakeholders.
Higher Expectations For Racine County
Fundraising and Operations Coordinator
01.2023 - 05.2024
Job overview
- Enhanced fundraising efforts by organizing events, securing sponsorships, managing in-house solicitation mailings, and developing innovative fundraising methods, while maintaining compliance and optimizing return on investment.
- Streamlined operations and reduced financial inconsistencies by implementing efficient processes, managing budgets, and developing departmental policies to ensure organizational consistency.
- Strengthened client relationships and boosted productivity through effective communication, issue resolution, and the implementation of training programs and performance reviews.
- Led and coordinated projects and logistics activities from conception to completion, achieving objectives on time and within budget, while minimizing operational risks and enhancing overall performance.
Sid Grinker
Administrative Assistant
08.2022 - 12.2022
Job overview
- Managed a multi-line phone system, routed calls, delivered messages, and greeted visitors, maintaining a professional office environment while fostering effective communication and collaboration among colleagues.
- Ensured confidentiality and efficient document management by adhering to strict privacy policies, maintaining secure filing systems, and accurately archiving records for quick retrieval.
- Enhanced office efficiency by coordinating inventory management, proactively replenishing supplies, and supporting the accounting department with precise data entry of invoices, expense reports, and financial transactions.
- Maintained accurate records by diligently managing data entry into databases and ticketing software systems, supporting seamless operations and comprehensive tracking of all transactions.
Aerotek
Recruiter
08.2022 - 08.2022
Job overview
- Enhanced the recruitment process by leveraging various sourcing tools, including job boards, social media, and networking events, to accelerate hiring and attract high-quality candidates.
- Conducted phone interviews to evaluate applicants' knowledge, skills, experience, and aptitudes, and coordinated management interviews to streamline the hiring process.
- Negotiated competitive salary packages with candidates, leading to successful offers and increased acceptance rates.
- Collaborated with hiring managers to align recruitment efforts with their specific needs and maintained detailed records of all recruitment activities in applicant tracking systems to ensure compliance.
- Collaborated with hiring managers to understand their specific needs, resulting in better-targeted recruitment efforts.
- Maintained accurate records of all recruitment activities using applicant tracking systems, ensuring compliance with internal policies and regulations.
UPC-Marathon
Customer Retention Specialist
09.2021 - 07.2022
Job overview
- Utilized CRM systems for accurate record-keeping of client interactions, enabling seamless follow-ups and improving customer retention rates by promptly addressing concerns and providing tailored solutions.
- Trained and mentored sales representatives and customer service representatives on best practices and customer service techniques, resulting in enhanced team performance, increased sales outcomes, and fostering a culture of continuous improvement.
- Managed complex customer issues effectively by navigating internal resources and coordinating cross-departmental communication, ensuring timely resolution and maintaining high levels of customer satisfaction and loyalty.
- Collaborated with team members to identify opportunities for process improvements, optimizing workflows, reducing operational costs, and increasing overall efficiency within the department.
- Led projects to enhance existing business processes, ensuring timely completion within budget constraints and implementing strategic changes that drove cost savings and operational effectiveness.
UPC-Marathon
Administrative Assistant
02.2020 - 09.2021
Job overview
- Managed multi-line phone systems, coordinated scheduling, and supported executive staff by organizing meetings, travel arrangements, and document preparation, while fostering a positive work environment through effective communication and relationship-building.
- Ensured accurate record-keeping and document organization by maintaining secure filing systems, archiving records for efficient retrieval, and implementing a robust system to reduce manual data entry errors.
- Delivered excellent customer service by promptly responding to client inquiries, addressing concerns, building strong relationships, and coordinating office events to boost employee morale and promote a positive company culture.
- Handled financial responsibilities, including preparing invoices, processing payments, reconciling AR ledgers, and reducing outstanding debts through consistent follow-ups and payment plan negotiations, while maintaining confidentiality of sensitive information.
- Collaborated on special projects and cross-departmental initiatives, conducting research, coordinating logistics, and maintaining strong relationships with suppliers to facilitate smooth communication and efficient operations.
Education
Waukesha County Technical CollegePewaukee, WI
Associate of Applied Science from Business Administration And Management
2021 - Current (4 years & 4 months)
University Overview
- Member of Collegiate DECA
- Participated in professional development workshops on business development and entrepreneurship.
Waukesha County Technical CollegePewaukee, WI
Associate of Applied Science from Real Estate
2021 - Current (4 years & 4 months)
University Overview
- Member of Collegiate DECA
- Participated in professional development workshops on business development and entrepreneurship.
Skills
Strategic Planning
Accomplishments
- Successfully delivered a sales onboarding program within 1 month through self-training in ABAS ERP project management.
- Trained and developed over 7 Administrative Assistants and Inside Sales Representatives in ABAS, coaching, and customer service.
- Streamlined the Collections Department within 6 months, achieving the recovery of over $1.5 million from outstanding accounts and reducing Aging AP & AR lists by 85% from 0-120 days.
- Led business process optimization projects spanning 3 to 6 months, significantly optimizing company-wide work processes.
Certification
Grant Writing Skills Suite
Software
Google Workspace
Salesforce
Quickbooks
SAP ERP
ABAS
Hubspot
ServiceNow
Languages
English
Native or Bilingual
Spanish
Elementary
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
On-SiteHybridImportant To Me
Company CultureWork-life balanceWork from home optionCareer advancementPersonal development programsHealthcare benefitsPaid time offPaid sick leaveFlexible work hours401k matchTimeline
Grant Writing Skills Suite
07-2024
Operations and Development Manager
Higher Expectations For Racine County
05.2024 - Current
Property Management Associate
05-2023
Fundraising and Operations Coordinator
Higher Expectations For Racine County
01.2023 - 05.2024
Fundraising Essentials
01-2023
Administrative Assistant
Sid Grinker
08.2022 - 12.2022
Recruiter
Aerotek
08.2022 - 08.2022
Customer Retention Specialist
UPC-Marathon
09.2021 - 07.2022
Waukesha County Technical College
Associate of Applied Science from Business Administration And Management
2021 - Current (4 years & 4 months)
Waukesha County Technical College
Associate of Applied Science from Real Estate
2021 - Current (4 years & 4 months)
Administrative Assistant
UPC-Marathon
02.2020 - 09.2021
Service Center Technician
05-2019
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