Summary
Overview
Work History
Education
Skills
Timeline
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Celeste Johnson

Oak Park,MI

Summary

Driven and resourceful administrative professional with 9+ years of experience assisting with the work of high-achieving executives. Track records supporting professional needs with well-organized precision. Successfully manages complex schedules, coordinating meetings, and handling confidential information. Highly skilled in communication, organization, and problem-solving, ensuring seamless office operations. Focused on team collaboration and achieving results, adapting flexibly to changing needs and priorities. Dependable and resourceful, consistently delivering high-quality outcomes.

Overview

16
16
years of professional experience

Work History

Data Entry Administrator

Wind River
03.2025 - 04.2025
  • Maintained high levels of data confidentiality, adhering to strict security protocols and guidelines.
  • Improved data accuracy by meticulously verifying and correcting information during entry.
  • Reduced errors and increased efficiency through thorough proofreading and editing of entered data.
  • Remained adaptable to changing workloads and priorities while maintaining a high level of organization and attention to detail.
  • Supported management in decision-making by providing accurate, timely, and relevant data reports.
  • Enhanced team productivity with efficient communication and collaboration on various data entry tasks.
  • Provided daily supervision, feedback and oversight to direct reports.

Executive Assistant

City of Ypsilanti
01.2024 - 02.2025
  • Performed highly skilled administrative support for the Chief of Police, including managing an extremely active calendar of appointments, expense reports, payroll processing
  • Worked meticulously and effectively with the Chief of Police, advising a well-informed Itinerary of upcoming commitments and responsibilities and updating appropriately.
  • Compose and prepare confidential correspondence, arrange complex travel plans, itineraries, and agendas, and compile documents for travel-related meetings
  • Communicate directly and indirectly on behalf of the Chief to staff, stakeholders, and others on department and community initiatives
  • Deliver effective oral and written communication and maintain relationships with a variety of internal and external stakeholders, including members of the city council, other offices, outside agencies, the public, and the news media
  • Attends to administrative details not requiring the immediate attention of the Chief
  • Assist in conducting the administrative operations for the Chief
  • Maintains key contact lists for the Office of the Chief

Administrative Assistant II

Centene Corporation
07.2016 - 10.2023
  • Provide highly proficient administrative support to Executive Leadership and team members
  • Manage the executive’s email inbox by prioritizing correspondence filing, escalation, and action.
  • Manage departmental business needs for supplies, travel needs, approvals requiring signature of CEO.
  • Prepare and process expense reports adhering to company policy.
  • Communicate and interpret administrative and operating policies and procedures
  • Effectively handle sensitive, confidential information. Establish and maintain confidential files and records.
  • Served as administrative liaison with others internally and outside the organization regarding issues related to purchasing, facilities, and operations

CSR II

Blue Cross Blue Shield of Michigan
10.2015 - 03.2016
  • Investigated claims, processed member updates, resolved issues with physicians, and responded to complex member inquiries and quality care issues
  • Initiated status reports or service recovery letters to the inquirer when delays occurred in responding to an inquiry as required
  • Educated new and existing members, providers, or beneficiaries concerning BCN policies and procedures and specific benefits through welcome calls and daily telephone inquiries, and written correspondence
  • Documented each contact through BCN's Customer tracking/imaging/workflow system)
  • Updated membership information following customer services guidelines (this includes PCP changes, address changes, and ordering of ID cards)
  • Assisted other representatives in handling and resolving unusual complex inquiries, including irate calls as well as those inquiries that may have complications for the retention of business

Property Management Global Coordinator

Sutherland Global Service
07.2009 - 04.2015
  • Coordinated and managed meeting schedule for Executive and Senior leadership
  • Courteously received Visitors
  • Managed HR documentation and supported Recruiting New Hire Process
  • Assumed clerical duties, such as answering phones
  • Designed various reports/documents to enhance the workflow
  • Administrative support for all departments, including answering phone calls and responding to email, mail preparation, and distribution

Education

Associate of Science - Nursing

Oakland Community College
06.2026

Undergraduate Nursing -

Davenport University
Warren, MI
12.2022

Skills

  • Supervision and leadership
  • Travel Coordination
  • Research
  • Excellent communication
  • Calm under pressure
  • Analytical
  • Friendly, positive attitude
  • Critical thinking
  • Organization
  • Proofreading proficiency
  • Accuracy and attention to detail
  • Research and data collection
  • Fast typing speed
  • Employee evaluation
  • Data entry
  • Report generation
  • Human resource management software

Timeline

Data Entry Administrator

Wind River
03.2025 - 04.2025

Executive Assistant

City of Ypsilanti
01.2024 - 02.2025

Administrative Assistant II

Centene Corporation
07.2016 - 10.2023

CSR II

Blue Cross Blue Shield of Michigan
10.2015 - 03.2016

Property Management Global Coordinator

Sutherland Global Service
07.2009 - 04.2015

Associate of Science - Nursing

Oakland Community College

Undergraduate Nursing -

Davenport University

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Celeste Johnson