Summary
Overview
Work History
Education
Skills
Timeline
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Celeste Josulevicz

Summary

Driven to keep team members engaged, focused and dedicated to customer happiness. Well-versed in collecting and reviewing customer data, producing reports and maintaining records. Highly analytical and organized with good communication and multitasking abilities.

Overview

4
4
years of professional experience

Work History

Hospitality Manager

Sheetz
01.2022 - 02.2023
  • Increased customer service ratings significantly through personable service.
  • Filed incident reports and handled inappropriate behavior to document problems and disturbances.
  • Coached and developed associates to improve soft skills and recovery techniques.
  • Oversaw regulated greeting and internal processing of guests upon arrival.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Approved regular payroll submissions for employees.

Supervisor

Sheetz
06.2021 - 05.2023
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Monitored workflow to improve employee time management and increase productivity.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Completed cash and credit card transactions accurately using POS software.
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress.

Team Member

Sheetz
02.2019 - 06.2021
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Contributed to team success by completing jobs quickly and accurately.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Operated register to process payments and collect cash payment for order totals.

Education

High School Diploma -

Dallas High School
Dallas, PA
06.2019

Skills

  • Virtualization Technologies
  • Sales Planning and Implementation
  • Leadership
  • Motivating Performers
  • Product and Service Sales
  • Work Planning and Prioritization
  • Policy Enforcement
  • Verbal and Written Communication
  • Multitasking and Organization
  • Staff Management
  • Daily Transactions Review
  • Customer Service

Timeline

Hospitality Manager

Sheetz
01.2022 - 02.2023

Supervisor

Sheetz
06.2021 - 05.2023

Team Member

Sheetz
02.2019 - 06.2021

High School Diploma -

Dallas High School

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Celeste Josulevicz