Celeste Kulbida
Chicago,IL
Summary
At UIC, adeptly coordinated multi-agency responses and managed sensitive, high-stress situations, enhancing resource allocation and emergency outcomes. Demonstrated exceptional professional communication and incident reporting skills, ensuring officer safety and effective public safety interventions.
Overview
20
20
years of professional experience
Work History
Telecommunications Operator
UIC
03.2020 - Current
- Coordinated multi-agency responses for large-scale incidents, resulting in effective resource allocation and successful outcomes.
- Handled sensitive situations with professionalism, maintaining confidentiality while collecting necessary information from callers for effective intervention.
- Managed high-stress situations effectively, utilizing active listening skills and empathy to provide support to those involved in emergencies or traumatic events.
- Maintained a calm and reassuring presence during high-pressure situations, ensuring clear communication between callers, officers, and other agencies involved in emergency response.
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
- Questioned callers to determine nature of problems and locations to direct type of response needed.
- Contributed to officer safety by diligently monitoring radio traffic and providing timely status checks.
Telecommications Operator
UIC
09.2004 - 09.2017
- Coordinated multi-agency responses for large-scale incidents, resulting in effective resource allocation and successful outcomes.
- Handled sensitive situations with professionalism, maintaining confidentiality while collecting necessary information from callers for effective intervention.
- Managed high-stress situations effectively, utilizing active listening skills and empathy to provide support to those involved in emergencies or traumatic events.
- Maintained a calm and reassuring presence during high-pressure situations, ensuring clear communication between callers, officers, and other agencies involved in emergency response.
- Supported public safety initiatives by gathering relevant data from callers for accurate dispatching of appropriate resources.
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
- Questioned callers to determine nature of problems and locations to direct type of response needed.
Education
Mt Assissi High School
05.1986
Skills
Professional Communication
Incident Reporting
Call Routing
Network Management
System monitoring
Safety awareness
Timeline
Telecommunications Operator
UIC
03.2020 - Current
Telecommications Operator
UIC
09.2004 - 09.2017
Mt Assissi High School
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