Summary
Overview
Work History
Education
Skills
Languages
Timeline
Teacher

Celeste Laureano

Campobello,South Carolina

Summary


Offering strong communication and organizational skills, eager to learn and develop in the financial environment. Delivers the ability to quickly grasp new systems and procedures while maintaining attention to detail. Ready to use and develop customer service and cash handling abilities in the Associate Banker role.

Overview

4
4
years of professional experience

Work History

Style Team Member

Target
06.2024 - Current
  • Increased revenue by upselling complementary products and suggesting outfit pairings for customers.
  • Participated in ongoing training sessions to strengthen understanding of product knowledge, selling techniques, and store policies.
  • Boosted sales through effective product knowledge and up-to-date trend awareness.
  • Implemented feedback from management to improve individual performance continuously throughout employment tenure at the company store.
  • Provided exceptional customer service, addressing concerns promptly and professionally for increased loyalty.
  • Contributed to a positive work environment through strong communication skills and teamwork efforts.
  • Processed payments, entering sales in the register for prompt customer service.
  • Organized sales area and workstation to showcase products and boost sales.
  • Educated customers on products to maximize benefits.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Welcomed customers and helped determine their needs.

Server

Eggs Up Grill
10.2023 - 02.2024
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.

Crew Trainer

McDonald's
08.2021 - 09.2023
  • Trained other employees in customer service, food safety, and performance requirements.
  • Taught new team members correct procedures for all areas of operations.
  • Greeted customers with a smile and provided friendly service to handle every need professionally.
  • Maintained current knowledge of all team position requirements.
  • Improved customer satisfaction by providing efficient and friendly service in a fast-paced environment.
  • Recognized for outstanding customer service skills, consistently receiving positive feedback from customers and management alike.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Provided backup support for other departments when needed, showcasing versatility

Education

High School Diploma -

Miami Sunset Senior High School
Miami, FL
06-2023

Skills

  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Decision-making
  • Employee training
  • Relationship building and management
  • Quick learner
  • Memory retention
  • Detail-orientated
  • Cleanliness standards
  • Advanced communication skills
  • Conflict resolution skills

Languages

English
Native or Bilingual
Spanish
Limited Working

Timeline

Style Team Member

Target
06.2024 - Current

Server

Eggs Up Grill
10.2023 - 02.2024

Crew Trainer

McDonald's
08.2021 - 09.2023

High School Diploma -

Miami Sunset Senior High School

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Celeste Laureano