Celeste Lewis
Omaha,NE
Summary
Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.
Overview
14
14
years of professional experience
Work History
Litigation Specialist
Byndon Law
12.2023 - Current
- I currently work as a Litigation Specialist which includes conducting detailed case assessments, preparing court documents, and supporting our attorneys in all phases of litigation, including case strategy development, discovery, and trial preparation.
- I manage client communications, ensuring timely updates and clarifying complex legal information to support informed decision-making within their cases.
- I also handle bookkeeping tasks such as invoicing, processing client payments, and reconciling accounts, contributing to streamlined financial operations and accuracy within the law firm’s financial records.
- I coordinate case calendars, deadlines, and filings, ensuring compliance with court requirements and optimizing workflow for high-volume caseloads.
- Within my role I am specifically required to monitor case budgets and financial expenses, providing regular reports to partners to maintain cost efficiency.
- I also occasionally assist in electronic and physical document management, including research, indexing, while maintaining confidentiality standards.
Strategic Support Consultant
LinkedIn
12.2019 - 12.2023
- I worked at LinkedIn as an Account Manager, providing LinkedIn’s Large Enterprise and Global clients, specifically working with Microsoft Corporation and their companies.
- I delivered their team and stakeholders with an exceptional dedicated customer and member experience via phone and email while providing Technical Support across all our Hiring Products.
- I worked within a dedicated book of accounts of these clients while consistently hitting specific daily targets on the number of technical support cases solved and completed.
- I onboarded my clients when they purchased new LinkedIn Hiring Solution products while managing and supporting their custom integrations, which included reading JSON and HTML files and finding the best technical solutions to maintain their investment with LinkedIn.
- My primary role in this position was to develop and maintain an understanding of the LinkedIn Hiring Solution products through ongoing training while being keenly aware of industry trends.
- I was to analyze and understand client and member needs, answering all product inquiries and questions, while providing technical support.
- I also established effective working relationships with managers, Customer Success Managers, Account Directors, cross-functional business partners, and other co-workers to ensure excellent information flow and feedback on process, policy, and product changes that affected our clients.
- Organized and scheduled Quarterly Business Reviews with Microsoft stakeholders and Account Directors that involved me drilling in on analytical data so they fully understood the value of their investment with LinkedIn. This included their business roadmap, their team's challenges, progress, return on investment, and other data.
- I also held the position of the Subject Matter Expert of LinkedIn's Landing Pages and Pipeline Builder products specifically for our client's hiring needs and their recruiting efforts. In this role I was required to thoroughly understand both the Pipeline Builder and Landing Pages product, including the features, functionalities, and limitations. I had to stay up-to-date with product updates, new features, and industry trends to provide informed insights, while partnering and collaborating with cross-functional partners of our Marketing Solutions team. I was also required to train sales, support, and customer success teams on the nuances of both Pipeline Builder and Landing Pages, ensuring that internal teams can effectively communicate its benefits and features to clients. As a Subject Matter Expert, I developed resources, guides, and FAQs for both internal teams and customers, making it easier to understand and use Pipeline Builder and Landing Pages product. While understanding a client’s industry, target audience, and objectives, I also worked to to suggest best practices or custom landing page setups that optimized lead generation or conversion rates for our Global and Large Enterprise clients.
Communications Specialist
Air Methods Corporation
03.2013 - 10.2019
- I worked as a dispatcher for emergency medical helicopters and fixed-wing aircraft.
- I managed and coordinated the logistics for all flights, relayed coordinates to pilots and crew members, and all other flight request information, while communicating effectively, providing timely and exceptional customer service to requesting county emergency medical service personnel and hospital personnel.
- I flight followed twenty aircraft in the state of Arizona, per the Federal Aviation Administration and company regulations.
- I completed all the data entry of flights into computer aided dispatch software while presenting professional phone and radio etiquette simultaneously.
- I assisted our medical flight crews in relaying patient reports to receiving hospital facilities during flight; that required from me a accurately read report to facilities for patient care.
- As a matured Communications Specialist, I also aided in the training of new Communication Specialist personnel.
- I worked in a high volume, stressful and intense environment that required analytical and quick thinking while carrying out the best safety practices for our aircraft, crews, and patients.
- I served as the Arizona region’s Subject Matter Expert from 2016-2019.
Workers Compensation Coordinator
Werner Enterprises
06.2010 - 11.2012
- I began as a Claims Analyst working within the Risk Department call center
- I took inbound calls from drivers involved in motor vehicle accidents for the processing of company claims
- I often times had to pacify the situation all while taking a detailed account of complex accidents
- I also initiated the claims process of cargo and worker’s compensation accidents
- I later was promoted to the Worker’s Compensation Coordinator
- In this position, I assisted six adjusters and the litigation attorney
- I communicated with employees, work site liaisons, supervisors and any other necessary parties regarding information to judge and process claims
- I assisted employees with return to work plans, filed and imaged necessary medical documents, assisted employees with the completion of documents
- I answered employee concerns with their claim status and payment of medical bills
- I also did the payroll of all claimants
- On a daily basis, I communicated with attorneys, doctors, and other interested parties regarding claim related matters
Education
Real Estate -
Reesults Coaching School of Real Estate
Omaha, NE09.2023
Bachelors of Business Administration -
University of Nebraska at Omaha
Omaha, NE01.2017
High School Diploma -
Omaha South High School
Omaha, NE01.2008
Skills
- Tableau
- QuickBooks
- SharePoint
- JSON - Javascript Object Notation
- HTML - Hypertext Markup Language
- Microsoft Office Suite
- Technical Support
- Productive and efficient multitasking
- Dispatch operations
- Personnel training
- Claims processing
- Employer benefits
- Computer-aided dispatch software
- Powershell Scripting
- Salesforce
- Oracle Service Cloud
- Technical Support
- JIRA
Community Service
- Women’s Center for Advancement, Volunteer, January 2018 - current
- GATE Program: Academy of Information Technology, Participant, 2006 - 2008
Timeline
Litigation Specialist
Byndon Law
12.2023 - Current
Strategic Support Consultant
LinkedIn
12.2019 - 12.2023
Communications Specialist
Air Methods Corporation
03.2013 - 10.2019
Workers Compensation Coordinator
Werner Enterprises
06.2010 - 11.2012
Bachelors of Business Administration -
University of Nebraska at Omaha
High School Diploma -
Omaha South High School
Real Estate -
Reesults Coaching School of Real Estate
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