Celeste Lima
St. Petersburg,FL
Summary
Meticulous Office Manager with proven performance in streamlining office protocols. Master in conflict resolution and inventory management. Distinguished history of reliability and effective budgeting. Knowledgeable patient representative offers demonstrated skills in case management and service coordination. Expertly handles complaints, inquiries and service questions to meet patients' access needs and correct problems related to care. Well-versed in policies, procedures and standards.
Overview
24
24
years of professional experience
Work History
Optometric Technician
Myeyedr
St. Petersburg, FL
05.2023 - 05.2023
- Assisted with visual field testing, ocular photography, optical coherence tomography and pre-exam data collection.
- Examined eyes with instruments and pharmaceutical agents to determine visual acuity.
- Supported optometrist with vision screenings and exams by prepping rooms with medical instruments.
- Cleaned and performed minor maintenance on examination equipment and glasses.
- Sent patient prescriptions to pharmacies and scheduled future appointments.
- Analyzed chart in preparation of patient engagement to review diagnostic testing, photos and preventive measures needed.
- Posted refractor receipts, entered data into spreadsheets and alphabetized folders and invoices.
- Maintained smooth patient flow throughout facility, promoting efficient overall operations.
- Led patients to exam rooms, collected medical histories and asked questions regarding health and current medications to provide physicians with optimal initial data.
- Screened patients for issues and eye diseases, checking visual acuity, color plates, pupil dilation and papillary function.
- Communicated with patients to obtain and document medical histories.
- Documented patient care by charting patient condition and treatment in records.
- Promoted healthy vision by counseling and educating patients.
- Conducted tonometry or tonography tests to measure intraocular pressure.
Patient Services Coordinator
Myeyedr
Tampa, FL
11.2021 - 05.2023
- Obtained proper authorization and identification to release confidential medical records.
- Scheduled patient appointments and procedures.
- Obtained insurance verification and authorization to submit financial clearance of patient accounts.
- Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
- Organized and maintained patient charts with proper classification and filing systems.
- Registered patients by verifying records to update computer system and patient charts.
- Scheduled patient appointments over phone and in person, maximizing productivity.
- Scheduled and confirmed patient appointments with patients and healthcare professionals.
- Documented and managed patient information in computer system.
- Referred patients to appropriate professionals and services.
- Answered telephone calls per day to schedule appointments and answer patient questions.
- Troubleshot and resolved department issues to maintain patient satisfaction and keep optimal patient flows.
- Answered patient questions and fielded complaints to resolve issues.
- Coordinated with patients and healthcare professionals to meet patient needs.
- Coordinated insurance authorizations, collected co-payments and resolved discrepancies.
- Scanned completed forms, identification and insurance cards, maintaining patient documents folder.
- Balanced and reconciled cash drawer daily to maintain department's financial accuracy.
Office Manager
Blalock Coatings
Tampa, FL
06.2010 - 06.2021
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
- Coordinated special projects and managed schedules.
Office Manager
Blalock Paintings
Tampa, FL
08.1999 - 02.2021
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
Automotive Service Writer
Karl Flammer
Holiday, FL
01.2014 - 05.2015
- Accurately diagnosed and recorded service needs on work orders and provided details to technicians.
- Greeted and registered customers requiring service and directed automobiles to service garage.
- Conferred with sales teams to schedule and price repair requirements for used and new vehicles.
- Verified warranty plans and coverage and uncovered hidden warranties.
- Implemented routine scheduled maintenance programs for established customers.
- Answered service department phone and responded promptly to questions and messages.
- Assigned jobs to technicians according to experience and knowledge of handling specific repairs.
- Presented different repair options to customers to help each person make appropriate choices.
Mortgage Broker
Premiere Property Group
Tampa, FL
01.2007 - 08.2009
- Collaborated with and facilitated communications between borrowers and lenders to obtain ideal loans for home purchases.
- Assessed clients' financial data to determine loan suitability.
- Worked with underwriters to fix application problems and resolve issues.
- Reviewed loan files and updated to match current standards.
Office Manager
Florida State Acrylic
Tampa, FL
03.2004 - 09.2005
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
- Coached new hires on company processes while managing employees to achieve maximum production.
Education
High School Diploma -
Tampa Bay Academy
Tampa06.1996
Skills
- Team Management and Supervision
- Coaching and Mentoring
- Recruitment and Hiring
- Quality Assurance
- Appointment Confirmation
- Administrative and Office Support
- Helpful and Service-Oriented
- Resolving Problems
- Gathering Information from Patients
- Caring and Empathetic
Timeline
Optometric Technician
Myeyedr
05.2023 - 05.2023
Patient Services Coordinator
Myeyedr
11.2021 - 05.2023
Automotive Service Writer
Karl Flammer
01.2014 - 05.2015
Office Manager
Blalock Coatings
06.2010 - 06.2021
Mortgage Broker
Premiere Property Group
01.2007 - 08.2009
Office Manager
Florida State Acrylic
03.2004 - 09.2005
Office Manager
Blalock Paintings
08.1999 - 02.2021
High School Diploma -
Tampa Bay Academy
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