Summary
Overview
Work History
Education
Skills
Timeline
Generic

CELESTE LOZANO

Fontana,CA

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

24
24
years of professional experience

Work History

Food Service Worker

Central School District
Rancho Cucamonga, CA
12.2023 - Current
  • Assisted in the preparation of food items according to recipes and instructions.
  • Cleaned kitchen areas, equipment and utensils.
  • Stocked supplies such as food, dishes, utensils, and cleaning materials.
  • Maintained cleanliness standards.
  • Monitored inventory levels of food items used during services.
  • Ensured that all foods were prepared according to health department regulations.
  • Properly stored all leftover food items.
  • Adhered to safety procedures when handling sharp objects or hazardous materials.
  • Assisted with unloading deliveries from suppliers into storage areas.
  • Followed food safety regulations pertaining to sanitation, food handling and storage.
  • Cleaned and sanitized work areas, equipment, utensils, dishes, and silverware.

VP of Communications/ PTG/Room Parent

St.Peter and St.Paul Catholic School
Rancho Cucamonga, CA
08.2022 - 12.2023
  • Developed and implemented comprehensive communications.
  • Provided guidance on brand standards throughout all areas of communications output.
  • Created, edited, and distributed bulletin releases.
  • Assisted in the preparation of food items according to recipes and instructions.
  • Cleaned kitchen areas, equipment and utensils.
  • Stocked supplies such as food, dishes, utensils, and cleaning materials.
  • Maintained cleanliness standards for all service areas including dining room, kitchen and storage areas.
  • Monitored inventory levels of food items used during meal services.
  • Ensured that all foods were prepared according to health department regulations.
  • Followed established cash handling procedures when collecting payment from children.
  • Properly stored all leftover food items after each sale.

Energy Advisor

Southern California Edison
08.2017 - 02.2018
  • Work in a fast-paced contact center, engaged authentically with customers who look for expertise, solutions, and advice on their electric utility services
  • Handled 80-100 inbound customer calls per day
  • Actively listened to customer needs and adjusted style and level of detail for the audience
  • Deliver high quality, courteous, and professional customer service
  • Managed and resolved customer complaints with empathy
  • Analyzed and resolved concerns using multiple systems to provide appropriate energy solutions
  • Maintained a safety-conscious work environment by following Edison safety protocols and
  • Serve as first line of contact, negotiating the best solutions while balancing the needs of the diverse customers
  • Exceeded customer expectations by providing first call resolution with empathy and service knowledge
  • Educated customers on products and services that were relevant to their needs
  • Successfully meet or exceeded performance-based goals
  • Perform other responsibilities and duties as assigned

Center Sales Manager/ Division Training Manager

Advance America
San Bernardino, CA
06.2009 - 08.2017
  • As Manager handle customer inquires by answering inbound calls, E-mails, and online applications.
    Track daily collection efforts, Input loan applications and payments made to current, NSF, write off and sold accounts accurately into point of sale system.
  • Process all cash, checks and Authorized ACH Deposits.
  • Provide extensive customer service to ensure customer retention.
    Manage the entire P&L to meet revenue, expenses and CGP.
  • Create and maintain accurate customer files by adhering to local, state and federal regulatory requirements.
  • As the Division Training Manager I am responsible for performing CSM responsibilities while managing the
    training needs of the division.
  • Ensure that each team member with the division is trained in all procedures, policies, products, and programs.
  • Making sure all new hire paperwork is complete and set up new employees in our point of sale system.
  • When Divisional Director of Operations is absent oversee division and take customer comment line calls.

Receptionist

Rodriguez Trucking
Fontana, CA
04.2007 - 06.2009
  • As the companies Receptionist I had general office duties which included; filing, faxing documents, calling employees to give them their work for the day.
  • Answering, directing phone calls and communicating with other companies regarding freight.
  • Greeted visitors and provided them with assistance.
  • Maintained a neat reception area by organizing materials and tidying up furniture.
  • Verified visitors' identification cards before allowing access to the building.
  • Performed data entry tasks into various computer systems accurately and promptly.
  • Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.

Hair Stylist

Regis Salon
Montclair, CA
06.2005 - 04.2007
  • Utilizing my skills and training as a Hair Stylist, for Regis Salon I had to cut and style hair, mix chemicals for hair coloring, apply hair coloring and/or hair rejuvenation treatments, body and facial waxing, and create up-do styles for women
  • Additionally, my duties included customer service responsibilities that included; answering phones, scheduling appointments for entire salon staff, checking out customers for services rendered, up selling extra services, products and ensuring customer satisfaction.
  • Provided consultations to clients about their desired hairstyle and hair care needs.
  • Maintained cleanliness of work station by sanitizing tools and equipment between uses.
  • Assisted other stylists with busy periods in the salon.
  • Educated clients on proper home hair care maintenance techniques.
  • Attended trade shows and educational seminars to stay up-to-date on current trends in hairstyling.
  • Demonstrated knowledge of health and safety regulations in the workplace.
  • Tracked inventory of supplies used for styling services.

Instructional Aide

California Elementary School, H.L, P.U
La Puente, CA
10.2003 - 06.2005
  • As a Teacher Aide I had to supervise as many as 24 elementary school students in the 4th and 5th grade.
  • My responsibilities included; helping students with their homework and in-class studies, plan and setup educational activities, and to communicate student progress/problems or class related issues with parents, teachers, and school administration.
  • Created a positive learning environment for students.
  • Provided guidance to students on their academic tasks.
  • Cleaned and organized classrooms, materials and supplies.
  • Helped prepare snacks and safely store any left overs.

Receptionist

Supercuts
Covina, CA
11.2003 - 04.2005
  • Responsibilities included answering phones, schedule customer appointments, customer service, sell products, disinfect implements, keep salon presentable, and check out customers.

Sales Associate/Lead Cashier

Party America
City Of Industry, CA
11.2000 - 11.2003
  • Assisted in the daily operation of the store; answered phones, took phone orders, in-store customer service, stocked of merchandise, sold daily item of the day and check out customers.

Education

High School Diploma -

La Puente High School
01.2003

Associate of Arts -

Some College, Chaffey College

Skills

  • Dependable
  • Experienced face-paced working environment
  • Outgoing
  • Strong organization skills
  • Punctual
  • Friendly, Positive Attitude
  • Time Management
  • Interpersonal Skills
  • Multi-tasking
  • Deadline driven
  • Detail-orientated
  • Prioritizing skills
  • Event Planning

Timeline

Food Service Worker

Central School District
12.2023 - Current

VP of Communications/ PTG/Room Parent

St.Peter and St.Paul Catholic School
08.2022 - 12.2023

Energy Advisor

Southern California Edison
08.2017 - 02.2018

Center Sales Manager/ Division Training Manager

Advance America
06.2009 - 08.2017

Receptionist

Rodriguez Trucking
04.2007 - 06.2009

Hair Stylist

Regis Salon
06.2005 - 04.2007

Receptionist

Supercuts
11.2003 - 04.2005

Instructional Aide

California Elementary School, H.L, P.U
10.2003 - 06.2005

Sales Associate/Lead Cashier

Party America
11.2000 - 11.2003

High School Diploma -

La Puente High School

Associate of Arts -

Some College, Chaffey College
CELESTE LOZANO