Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
24
24
years of professional experience
Work History
Food Service Worker
Central School District
Rancho Cucamonga, CA
12.2023 - Current
Assisted in the preparation of food items according to recipes and instructions.
Cleaned kitchen areas, equipment and utensils.
Stocked supplies such as food, dishes, utensils, and cleaning materials.
Maintained cleanliness standards.
Monitored inventory levels of food items used during services.
Ensured that all foods were prepared according to health department regulations.
Properly stored all leftover food items.
Adhered to safety procedures when handling sharp objects or hazardous materials.
Assisted with unloading deliveries from suppliers into storage areas.
Followed food safety regulations pertaining to sanitation, food handling and storage.
Cleaned and sanitized work areas, equipment, utensils, dishes, and silverware.
VP of Communications/ PTG/Room Parent
St.Peter and St.Paul Catholic School
Rancho Cucamonga, CA
08.2022 - 12.2023
Developed and implemented comprehensive communications.
Provided guidance on brand standards throughout all areas of communications output.
Created, edited, and distributed bulletin releases.
Assisted in the preparation of food items according to recipes and instructions.
Cleaned kitchen areas, equipment and utensils.
Stocked supplies such as food, dishes, utensils, and cleaning materials.
Maintained cleanliness standards for all service areas including dining room, kitchen and storage areas.
Monitored inventory levels of food items used during meal services.
Ensured that all foods were prepared according to health department regulations.
Followed established cash handling procedures when collecting payment from children.
Properly stored all leftover food items after each sale.
Energy Advisor
Southern California Edison
08.2017 - 02.2018
Work in a fast-paced contact center, engaged authentically with customers who look for expertise, solutions, and advice on their electric utility services
Handled 80-100 inbound customer calls per day
Actively listened to customer needs and adjusted style and level of detail for the audience
Deliver high quality, courteous, and professional customer service
Managed and resolved customer complaints with empathy
Analyzed and resolved concerns using multiple systems to provide appropriate energy solutions
Maintained a safety-conscious work environment by following Edison safety protocols and
Serve as first line of contact, negotiating the best solutions while balancing the needs of the diverse customers
Exceeded customer expectations by providing first call resolution with empathy and service knowledge
Educated customers on products and services that were relevant to their needs
Successfully meet or exceeded performance-based goals
Perform other responsibilities and duties as assigned
Center Sales Manager/ Division Training Manager
Advance America
San Bernardino, CA
06.2009 - 08.2017
As Manager handle customer inquires by answering inbound calls, E-mails, and online applications.
Track daily collection efforts, Input loan applications and payments made to current, NSF, write off and sold accounts accurately into point of sale system.
Process all cash, checks and Authorized ACH Deposits.
Provide extensive customer service to ensure customer retention.
Manage the entire P&L to meet revenue, expenses and CGP.
Create and maintain accurate customer files by adhering to local, state and federal regulatory requirements.
As the Division Training Manager I am responsible for performing CSM responsibilities while managing the
training needs of the division.
Ensure that each team member with the division is trained in all procedures, policies, products, and programs.
Making sure all new hire paperwork is complete and set up new employees in our point of sale system.
When Divisional Director of Operations is absent oversee division and take customer comment line calls.
Receptionist
Rodriguez Trucking
Fontana, CA
04.2007 - 06.2009
As the companies Receptionist I had general office duties which included; filing, faxing documents, calling employees to give them their work for the day.
Answering, directing phone calls and communicating with other companies regarding freight.
Greeted visitors and provided them with assistance.
Maintained a neat reception area by organizing materials and tidying up furniture.
Verified visitors' identification cards before allowing access to the building.
Performed data entry tasks into various computer systems accurately and promptly.
Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
Hair Stylist
Regis Salon
Montclair, CA
06.2005 - 04.2007
Utilizing my skills and training as a Hair Stylist, for Regis Salon I had to cut and style hair, mix chemicals for hair coloring, apply hair coloring and/or hair rejuvenation treatments, body and facial waxing, and create up-do styles for women
Additionally, my duties included customer service responsibilities that included; answering phones, scheduling appointments for entire salon staff, checking out customers for services rendered, up selling extra services, products and ensuring customer satisfaction.
Provided consultations to clients about their desired hairstyle and hair care needs.
Maintained cleanliness of work station by sanitizing tools and equipment between uses.
Assisted other stylists with busy periods in the salon.
Educated clients on proper home hair care maintenance techniques.
Attended trade shows and educational seminars to stay up-to-date on current trends in hairstyling.
Demonstrated knowledge of health and safety regulations in the workplace.
Tracked inventory of supplies used for styling services.
Instructional Aide
California Elementary School, H.L, P.U
La Puente, CA
10.2003 - 06.2005
As a Teacher Aide I had to supervise as many as 24 elementary school students in the 4th and 5th grade.
My responsibilities included; helping students with their homework and in-class studies, plan and setup educational activities, and to communicate student progress/problems or class related issues with parents, teachers, and school administration.
Created a positive learning environment for students.
Provided guidance to students on their academic tasks.
Cleaned and organized classrooms, materials and supplies.
Helped prepare snacks and safely store any left overs.
Receptionist
Supercuts
Covina, CA
11.2003 - 04.2005
Responsibilities included answering phones, schedule customer appointments, customer service, sell products,
disinfect implements, keep salon presentable, and check out customers.
Sales Associate/Lead Cashier
Party America
City Of Industry, CA
11.2000 - 11.2003
Assisted in the daily operation of the store; answered phones, took phone orders, in-store customer service,
stocked of merchandise, sold daily item of the day and check out customers.
Education
High School Diploma -
La Puente High School
01.2003
Associate of Arts -
Some College,
Chaffey College
Skills
Dependable
Experienced face-paced working environment
Outgoing
Strong organization skills
Punctual
Friendly, Positive Attitude
Time Management
Interpersonal Skills
Multi-tasking
Deadline driven
Detail-orientated
Prioritizing skills
Event Planning
Timeline
Food Service Worker
Central School District
12.2023 - Current
VP of Communications/ PTG/Room Parent
St.Peter and St.Paul Catholic School
08.2022 - 12.2023
Energy Advisor
Southern California Edison
08.2017 - 02.2018
Center Sales Manager/ Division Training Manager
Advance America
06.2009 - 08.2017
Receptionist
Rodriguez Trucking
04.2007 - 06.2009
Hair Stylist
Regis Salon
06.2005 - 04.2007
Receptionist
Supercuts
11.2003 - 04.2005
Instructional Aide
California Elementary School, H.L, P.U
10.2003 - 06.2005
Sales Associate/Lead Cashier
Party America
11.2000 - 11.2003
High School Diploma -
La Puente High School
Associate of Arts -
Some College,
Chaffey College
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