Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Celeste Mackenzie

Goodyear,AZ

Summary

Detail-oriented Records and Data Specialist with proven expertise in processing and managing high volumes of records, performing accurate data entry, and ensuring compliance with established protocols. Skilled at reviewing and validating information with precision, including diagnostic radiographs, demonstrating meticulous attention to detail. Adept at managing multiple tasks efficiently while collaborating with diverse teams to achieve accurate, high-quality results.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Dental Assistant Externship

Riverview Dental
Goodyear, Arizona
05.2024 - 06.2024
  • Captured and reviewed diagnostic radiographs, ensuring completeness, precision, and adherence to clinical protocols for treatment accuracy and quality standards.
  • Organized and updated 50+ patient records weekly in EHR systems with 100% accuracy, following office procedures and supporting seamless provider communication.
  • Coordinated 30+ patient appointments weekly, optimizing clinic workflow, and reducing no-shows while meeting departmental efficiency goals.
  • Created and revised patient visit summaries and treatment logs in Excel and Dentrix, ensuring compliance with documentation standards, and facilitating team collaboration.
  • Handled confidential administrative tasks, including scanning, filing, and document management, consistently maintaining HIPAA compliance.
  • Facilitated communication between the dental team, patients, and insurance providers, adapting to changes in schedules or procedures to maintain smooth operations.
  • Provided compassionate patient support, ensuring comfort, understanding, and clear communication during procedures.

Quality Audit Administrator

Wireless Werks
Remote, Arizona
07.2011 - 10.2015
  • Tracked over 100 weekly audit findings in Salesforce, ServiceMax, and Excel, following client-specific instructions, and maintaining 100% accuracy.
  • Organized detailed records for over 9,000 post-construction inspections, including equipment configurations and site readiness, supporting compliance and operational standards.
  • Developed dashboards and visual reports, translating audit data into actionable insights, while meeting departmental performance goals.
  • Built and optimized a centralized scheduling system, reducing auditor downtime by 20%, and ensuring timely adherence to carrier timelines.
  • Coordinated across 3 or more time zones, liaising with audit staff, third-party vendors, and internal teams, adapting to changes, and resolving delays by 40%.
  • Strengthened professional relationships with auditors and partners, fostering collaboration, and maintaining high-quality outcomes.

Optometrist Assistant

Vision Wellness
Avondale, Arizona
10.2010 - 01.2011
  • Processed data for up to 30 patients daily in CRM software with 100% accuracy, adhering to office protocols, and minimizing scheduling conflicts.
  • Compiled, verified, and organized 900+ patient records and exam documents, ensuring thorough, accessible, and compliant documentation.
  • Scheduled and coordinated 30+ patient appointments daily, optimizing clinic workflow, and meeting operational goals.
  • Prepared and filed electronic and paper documentation with meticulous attention to detail and adherence to privacy standards.
  • Provided compassionate support and clear communication with patients and staff, adapting to procedural changes to maintain a smooth information flow.

Site Leader Extended Day

Dreaming Summit Elementary School
Litchfield Park, Arizona
10.2007 - 07.2010
  • Oversaw daily activities for 170 students, maintaining detailed schedules and logs, while adapting to program needs and operational changes.
  • Verified and tracked attendance and incident reports, ensuring accurate records and compliance with program standards.
  • Documented communications between parents, staff, and administration using CRM and Microsoft Office, maintaining organized correspondence.
  • Implemented a digital filing system, improving document accessibility, and streamlining retrieval across departments.
  • Trained and supervised 8+ staff members on administrative procedures, data management, and safety protocols, supporting consistent performance.
  • Built strong relationships and served as the primary point of contact for students, parents, and staff, fostering a supportive, communicative, and well-organized program environment.

Education

Dental Assisting - Dental Assisting

UEI College
Phoenix, AZ
10-2024

Associate of Arts -

Estrella Mountain Community College
Avondale, AZ
05-2003

Associate in General Studies -

Estrella Mountain Community College
Avondale, AZ
05-2003

High School Diploma -

Agua Fria High School
Avondale, AZ
05-2002

Skills

  • Data entry, management, and verification
  • Quality control and accuracy tracking
  • Productivity and performance monitoring
  • Salesforce and ServiceMax (web-based platforms)
  • Microsoft Office Suite
  • Documentation and file management
  • Remote collaboration
  • Arizona fingerprint clearance card

Certification

  • DANB RHS certification
  • BLS Certification
  • CPR certification
  • Arizona Fingerprint clearance card

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Timeline

Dental Assistant Externship

Riverview Dental
05.2024 - 06.2024

Quality Audit Administrator

Wireless Werks
07.2011 - 10.2015

Optometrist Assistant

Vision Wellness
10.2010 - 01.2011

Site Leader Extended Day

Dreaming Summit Elementary School
10.2007 - 07.2010

Dental Assisting - Dental Assisting

UEI College

Associate of Arts -

Estrella Mountain Community College

Associate in General Studies -

Estrella Mountain Community College

High School Diploma -

Agua Fria High School

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