Celeste Madison
San Antonio
Summary
Professional in dental office management, bringing valuable experience in optimizing practice operations. Known for ensuring smooth administrative functions and enhancing patient care services. Reliable team player with commitment to achieving results and adapting to evolving needs. Proficient in scheduling, patient relations, and office administration.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Dental Office Manager
Jefferson Dental and Orthodontics
09.2023 - 09.2024
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Effectively resolved patient concerns or complaints, maintaining excellent client relations and promoting ongoing customer loyalty.
- Boosted dental practice revenue by optimizing billing procedures and diligently following up on outstanding payments.
- Collaborated closely with dentists to create customized treatment plans that best met individual patient needs while maximizing practice profitability.
- Maintained strict confidentiality of all patient records, ensuring compliance with HIPAA regulations and safeguarding sensitive personal information.
- Maintained a professional and welcoming atmosphere, fostering strong relationships with patients and encouraging referrals.
- Reduced wait times for patients through effective coordination of staff schedules and resource allocation.
- Achieved revenue goals with successful management of patient scheduling, receivables and miscellaneous operations expenses.
- Enhanced patient satisfaction by streamlining appointment scheduling and managing insurance claims.
- Streamlined office operations by regularly evaluating workflows, identifying areas for improvement, and implementing necessary changes for increased productivity.
- Developed successful marketing strategies to attract new patients while retaining existing clientele base.
- Assisted in the recruitment, hiring, and training of high-quality dental staff to ensure exceptional patient care.
- Established clear performance expectations for team members through goal setting sessions, regular performance reviews, feedback meetings, resulting in higher employee engagement levels.
- Developed and enforced office policies to maintain high standards of patient care and confidentiality.
- Improved patient intake process, making it more efficient and reducing wait times.
- Managed all aspects of billing and insurance claims, ensuring accuracy and compliance with industry standards.
- Reduced appointment cancellations and no-shows with proactive reminder and follow-up system.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Dental Assistant
Bright Smile Dentistry
07.2020 - 08.2021
- Schedule appointments and post ops
- Check Insurance
- Assist in dental procedures
- Sanitizing of tools and rooms
- Following up on appointments
- Taking payments
- Filing Claims (Electronic and Manual)
Dental Assistant/Receptionist
Palm Tree Dental
05.2020 - 07.2020
- Schedule appointments and post ops
- Check Insurance
- Take X-rays/Pano's
- Assist in dental procedures
- Sanitizing of tools and rooms
- Following up on appointments
- Taking payments
- Filing Claims
- Prophy Cleaning
- Filing Claims (Electronic and Manual)
Dental Assistant/Receptionist
Lone Star Family Dental
07.2019 - 04.2020
- Schedule appointments and post ops
- Check Insurance
- Take X-rays/Pano's
- Assist in dental procedures
- Sanitizing of tools and rooms
- Following up on appointments
- Taking payments
- Filing Claims (Electronic and Manual)
Manager
Old Navy
04.2019 - 10.2019
- Offer customers carry-out service at the completion of transactions
- Stock shelves, sort and reshelve returned items, and mark prices on items and shelves
- Assist with duties in other areas of the store, such as monitoring fitting rooms or bagging and carrying out customers' items
- Bag, box, wrap, or gift-wrap merchandise, and prepare packages for shipment
- Answer incoming phone calls
- Establish or identify prices of goods, services, or admission, and tabulate bills using calculators, cash registers, or optical price scanners
- Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans
- Assist customers by providing information and resolving their complaints
- Greeted customers entering establishments
- Supervise others and provide on-the-job training
- Issue receipts, refunds, credits, or change due to customers
- Help customers find the location of products
- Answer customers' questions, and provide information on procedures or policies
- Receive payment by cash, check, credit cards, vouchers, or automatic debits
Sales Associate/Cashier/Customer Service
JCPenney
03.2016 - 04.2019
- Offer customers carry-out service at the completion of transactions
- Stock shelves, sort and reshelve returned items, and mark prices on items and shelves
- Assist with duties in other areas of the store, such as monitoring fitting rooms or bagging and carrying out customers' items
- Bag, box, wrap, or gift-wrap merchandise, and prepare packages for shipment
- Answer incoming phone calls
- Establish or identify prices of goods, services, or admission, and tabulate bills using calculators, cash registers, or optical price scanners
- Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans
- Assist customers by providing information and resolving their complaints
- Greeted customers entering establishments
- Supervise others and provide on-the-job training
- Issue receipts, refunds, credits, or change due to customers
- Help customers find the location of products
- Answer customers' questions, and provide information on procedures or policies
- Receive payment by cash, check, credit cards, vouchers, or automatic debits
Education
School of Dentistry
UT Health
San Antonio, TX06-2020
High School Diploma -
Collegiate Early College HS
05.2018
Skills
- Treatment Planning
- Dental software proficiency
- Insurance Billing
- Schedule Management
- Dental Office Management
- Patient Scheduling
- HIPAA Compliance
- Scheduling
- Employee Training
- Patient Care
- Office Administration
- Hiring and Training
Certification
CPR Certification
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Languages
English
Native or Bilingual
Timeline
Dental Office Manager
Jefferson Dental and Orthodontics
09.2023 - 09.2024
Dental Assistant
Bright Smile Dentistry
07.2020 - 08.2021
Dental Assistant/Receptionist
Palm Tree Dental
05.2020 - 07.2020
Dental Assistant/Receptionist
Lone Star Family Dental
07.2019 - 04.2020
Manager
Old Navy
04.2019 - 10.2019
Sales Associate/Cashier/Customer Service
JCPenney
03.2016 - 04.2019
High School Diploma -
Collegiate Early College HS
CPR Certification
School of Dentistry
UT Health
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