Celeste Mendez

- Manage daily poolside food and beverage service operations to ensure smooth, high-quality service.

- Recruit, schedule, and supervise lifeguards and F&B team members, ensuring certifications are complete.

- Oversee F&B inventory, ordering, and waste control to support cost of goods sold (COGS) targets.

- Monitor guest satisfaction, and resolve service issues to maintain a high-quality guest experience.

- Coordinate staffing across lifeguard and F&B operations to optimize labor efficiency.

- Supervised front-of-house staff, managed schedules, and supported team development

- Handled customer inquiries and resolved complaints professionally and promptly

- Monitored inventory, placed orders, and coordinated with suppliers to maintain stock levels

- Assisted with day-to-day multi outlet operations, ensuring a high level of customer satisfaction and service efficiency.

- Supervised, scheduled, and evaluated lifeguards and pool staff to ensure efficient daily operations

- Enforced pool rules and safety protocols, ensuring a secure environment for all guests

- Addressed staff performance issues and applied disciplinary actions when necessary

- Assisted in onboarding and training new hires, fostering a high-performance team environment