Celeste Mercado
Chula Vista
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Housekeeping Supervisor
Aimbridge Hospitality
05.2021 - Current
- Managed laundry sorting, washing, and drying.
- Worked with the front desk to respond promptly to all guest requests.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Completed schedules, shift reports, and other business documentation.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Evaluated employee performance and developed improvement plans.
- Supervised team of housekeeping to meet the highest quality of cleanliness and Hilton standards.
- Addressed customer feedback and complaints to maximize satisfaction.
- Communicated repair needs to maintenance staff.
Housekeeping Room Attendant
Aimbridge Hospitality
05.2016 - 05.2021
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
Education
High School Diploma -
Palomar High School
Palomar High School05.2015
Skills
- Team leadership
- Effective communication
- Customer Service-Focused
- Organizational skills
- Staff Scheduling
- OnQ/ UKG Dimensions
- Problem-solving abilities
- Employee Work Scheduling
- Microsoft Office
- Word Processing
- Complaints Handling
- Customer Service
Languages
Spanish
Full Professional
American sign language
Full Professional
Timeline
Housekeeping Supervisor
Aimbridge Hospitality
05.2021 - Current
Housekeeping Room Attendant
Aimbridge Hospitality
05.2016 - 05.2021
High School Diploma -
Palomar High School