Celeste Miller
Chandler,USA
Summary
Transformational leader in assisted living, recognized for implementing innovative resident care programs that boost satisfaction and operational success. Adept at fostering interdisciplinary team collaboration, ensuring regulatory compliance, and enhancing budget management practices to achieve organizational goals. A strong advocate for resident welfare and community engagement.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Executive Director
Canyon Winds Assisted Living & Memory Care
Mesa, Arizona
01.2025 - 03.2026
- Oversaw daily operations of assisted living and memory care facility.
- Managed financial resources and operations to enhance organizational effectiveness and sustainability.
- Maintained accountability for operational and fiscal integrity, effectively managing designated budget.
- Reviewed and approved annual operating and capital budgets for the company.
- Monitored budget allocations and resource management to ensure optimal use of resources.
- Ensured compliance with state regulations and industry standards.
- Developed and implemented resident care programs and services.
- Evaluated existing programs for improvement opportunities and identified new initiatives based on market analysis.
- Managed staff recruitment, training, and performance evaluations.
- Fostered a positive work environment through team-building initiatives.
Assisted Living Caregiver & Manager Instructor
Lifework Education
Mesa, Arizona
09.2022 - 10.2025
- Instructed future assisted living caregivers and managers with education program content sanctioned by DHS.
- Managed educational delivery of Lifework Education caregiver and manager courses, including teaching, monitoring student grades, attendance, and graduation requirements.
- Utilized multiple delivery methods and formats in all phases of the class; didactics and skills.
- Supported students facing challenges by providing tailored guidance and resources to improve their academic outcomes.
- Performed alongside the full Allied Health Faculty team to provide an exceptional learning experience to all students.
- Assisted Program Directors with program support including scheduling, program updates, and curriculum review.
- Promoted a positive learning environment by establishing clear expectations and maintaining consistent classroom management techniques.
- Enhanced student performance through individualized support and constructive feedback tailored to each student's needs.
- Applied various teaching aids to minimize learning gaps and instruct and motivate students.
Assisted Living Administrator
Allegiant Healthcare
Mesa, Arizona
01.2023 - 05.2024
- Oversaw daily operations ensuring compliance with state and federal regulations.
- Coordinated staff schedules to ensure consistent, high-quality resident care and support.
- Managed resident admissions process, addressing inquiries and facilitating smooth transitions.
- Implemented safety protocols to promote a secure living environment for residents.
- Facilitated communication between families, residents, and healthcare teams effectively.
- Conducted assessments of resident satisfaction to identify and implement improvement areas.
- Coordinated with outside agencies such as doctors, hospitals, and pharmacies regarding resident care.
- Investigated and resolved complaints from residents or family members promptly to enhance resident satisfaction.
- Performed periodic assessments of each resident's physical and mental health status.
- Maintained relationships with case managers in ALTCS (Medicaid Program) to facilitate resident rate authorizations, coordinate incontinence programs, and address communication gaps with family members.
Executive Director
The Gardens of Sun City
Sun City, Arizona
08.2021 - 01.2022
- Developed and implemented strategic plans to ensure organizational growth and development.
- Ensured compliance with state regulations and industry standards.
- Monitored budget allocations and managed resources to optimize operational efficiency.
- Collaborated with families to effectively address resident needs and enhance satisfaction.
- Facilitated community outreach programs, increasing facility visibility and engagement.
- Oversaw daily operations of assisted living and memory care facility.
- Assessed potential collaboration opportunities to enhance organizational value and improve efficiency.
Assistant Executive Director
Heritage Village Assisted Living
Mesa, Arizona
10.2019 - 05.2021
- Supported daily operations of assisted living facility for optimal resident care.
- Coordinated staff schedules to optimize coverage and enhance service delivery.
- Managed communication between families, staff, and residents to address concerns.
- Implemented safety protocols to ensure secure living environment for residents.
- Collaborated with management to refine operational processes and improve efficiency.
- Assisted in developing programs promoting resident engagement and well-being.
- Recruited, hired, and trained employees on operations and performance expectations.
- Reviewed contracts and negotiated vendor terms to secure favorable pricing for essential products and services.
- Assisted in developing marketing strategies to promote awareness of the organization's mission and services offered.
- Resolved conflicts among staff members or customers related to products or services provided by the company.
- Managed day-to-day operations of the organization including monitoring expenditures and ensuring compliance with regulations.
- Provided administrative support for the executive director, including handling emails, scheduling appointments, and managing calendars.
Business Office Director
Marriott Senior Living Services
Houston, Texas
01.2000 - 01.2003
- Promoted a culture of continuous improvement by encouraging professional development opportunities for team members.
- Negotiated contracts with vendors, securing favorable terms while adhering to budgetary constraints.
- Built and maintained strong company teams by hiring and training qualified team members to create positive and productive work environments.
- Implemented safety protocols to mitigate risks and ensure a secure living environment for all residents.
- Facilitated smooth transitions for new residents by coordinating move-in processes and providing ongoing support during their adjustment period.
- Conducted regular facility inspections to maintain a clean, safe, and welcoming environment for residents and their families.
- Kept families informed about their loved ones’ progress through regular communication channels such as newsletters, phone calls, or email updates.
- Oversaw financial management, ensuring fiscal responsibility and long-term sustainability for the organization.
- Guided staff through organizational changes, fostering morale and engagement during transitions.
Education
Master of Healthcare Administration -
University of Phoenix
Phoenix, AZ03-2019
Bachelor of Science - Healthcare Administration, Minor: Long Term Care
University of Phoenix
11-2015
Skills
- Effective Decision Making
- Interdisciplinary Team Leadership
- Person-centered Care
- Fiscal Management
- Evidence-based/Best Practices
- Quality Improvement/Management
- Clinical & Medical Terminology
- Marketing Management
- Human Resource Practices and Policies
- HIPAA Guidelines & Compliance
- Long-term Care Administration
- Care Plan Management
- Health information technology
Q-MAR/PCC applications
Yardi management tools
ALIS system familiarity
Certification
- Arizona Assisted Living Manager Certification, #ALM-012164, Current
- CPR/1st Aid Certified Instructor, Current
- Memory Care Program Instructor, Current
- CPR/First Aid, Current
- Fingerprint Clearance Card, Current
- Food Handlers Permit, Current
Timeline
Executive Director
Canyon Winds Assisted Living & Memory Care
01.2025 - 03.2026
Assisted Living Administrator
Allegiant Healthcare
01.2023 - 05.2024
Assisted Living Caregiver & Manager Instructor
Lifework Education
09.2022 - 10.2025
Executive Director
The Gardens of Sun City
08.2021 - 01.2022
Assistant Executive Director
Heritage Village Assisted Living
10.2019 - 05.2021
Business Office Director
Marriott Senior Living Services
01.2000 - 01.2003
Master of Healthcare Administration -
University of Phoenix
Bachelor of Science - Healthcare Administration, Minor: Long Term Care
University of Phoenix