Celeste Mitten
Omaha,NE
Summary
Looking for an opportunity with career growth potential that will continue to enhance 30 + years of developed sales expertise, Strong Sales Experience, Event Planning, Client management/client acquisition and client services skills. Excellent customer service easily develops long term customer relationships, strong communication, organization, strong teamwork, collaborative skills, extremely professional and detailed orientated.
Overview
15
15
years of professional experience
Work History
FRAUD & DISPUTES SPECIALIST
FISERV
10.2022 - 07.2024
- As a Fraud & Dispute Specialist, I provide support to over 100 plus Fiserv clients’ card portfolio related to charge-back programs (debit, credit, prepaid)
- With each client, claims are investigated, compared multiple avenues of processing disputes/charge-backs, and decide on best path to resolution
- Understand compliance and verification procedures to effectively process cardholder information, while staying up to date on network regulatory requirements and client guidelines
- Monitor systems to detect possible fraudulent behavior related to card usage and deliver great customer experience via inbound and outbound calls with clients and cardholders
- Track and act on cases within time-frames based on regulatory guidelines and client requirements, entering data into client-specific systems to accurately record and keep track of cardholder, card, transaction, and case information
- Respond to inquiries from internal and external stakeholders regarding charge-back requirements, system processing and functionality, dispute lifecycle, claim status, and data input.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
RECRUITER/ACCOUNT MANAGER
TotalWellness
09.2019 - 07.2024
- Assist with all daily recruitment department tasks in accurate and timely manner
- Tasks include license verification, contractor emails and 50 phone calls being returned, email reminders sent, monitoring contractors’ progression through application process, monthly/daily reports, uploading paperwork, maintaining accurate contractor information, research, and screening of contractors
- Respond promptly and professionally to contractor emails and phone calls regarding application process and TotalWellness policies/procedures
- Work independently finding sources nationwide for recruiting medical staff and actively recruit experienced contractors to work health screenings and flu events across US
- Work with the Scheduling & Recruitment Manager to set goals for the recruitment department regarding the number of contractors needed for cities/region where events are located
- Meet recruitment goals set for each city/region assigned
- Ensure monthly and daily reports are completed and information is shared with the Scheduling & Recruitment Manager
- Must be proficient with creating and updating Excel spreadsheets
- Knowledgeable of products and services offered by TotalWellness
- Other duties as assigned.
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
RECRUITER/ACCOUNT MANAGER
Cariant Health Partners
01.2019 - 06.2019
- Conducted up to 50 phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
- Managed high-volume requisitions in timely manner to meet client staffing needs efficiently.
- Developed strong understanding of industries served, allowing for targeted recruiting efforts for specialized positions.
- Increased candidate placements by developing and maintaining relationships with clients and candidates.
- Fostered positive candidate experience, leading to increased referral rates.
- Developed, maintained and utilized diverse client base.
- Kept detailed records of daily activities through online customer database.
CLIENT SERVICES REPRESENTATIVE+
The Olson Group
Omaha NE
10.2015 - 11.2018
- As a client services project manager representative, oversees client service staff activities to ensure customer needs are met and problems resolved. Contact clients to identify needs, then facilitate meeting those needs and requirements.
SENIOR SALES AND ACCOUNT EXECUTIVE
Mood, Inc.
Omaha NE – Corporate Office Charlotte SC 800-331-3340
09.2009 - 08.2015
- As an account manager, focus is on sales and customer service management to maintain a positive relationship with over 500 clients in a multi-state radios, increase sales up to 25% monthly,ales and leads a team through project completion by distributing work, monitoring progress and maintaining deadlines.
Education
Some College (No Degree) - Accounting And Fashion Design
North Idaho College
Coeur D'alene, IDSkills
- Problem-Solving Skills
- Communication Skills
- Teamwork
- Creativity
- Emotional Intelligence and People Skills
- Attention to Detail
- Responsibility
Timeline
FRAUD & DISPUTES SPECIALIST
FISERV
10.2022 - 07.2024
RECRUITER/ACCOUNT MANAGER
TotalWellness
09.2019 - 07.2024
RECRUITER/ACCOUNT MANAGER
Cariant Health Partners
01.2019 - 06.2019
CLIENT SERVICES REPRESENTATIVE+
The Olson Group
10.2015 - 11.2018
SENIOR SALES AND ACCOUNT EXECUTIVE
Mood, Inc.
09.2009 - 08.2015
Some College (No Degree) - Accounting And Fashion Design
North Idaho College
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