Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Celeste Mondragon

Hyattsville,MD

Summary

Competitive Sales Service

Representative prioritizes organizational expansion objectives and customer service quality. Identifies and capitalizes on sales opportunities to generate lasting relationships with clients. Adapt communicator of product and service utilities with adaptive messaging techniques. Skilled in Bilingual translations & services.

Overview

3
3
years of professional experience

Work History

Sales & Service Advisor

Sephora
04.2023 - Current
  • Resolved complex customer issues through proactive communication and problem-solving skills.
  • Maintained accurate records of customer interactions, enabling informed decision-making for future strategies.
  • Contributed to the creation of quarterly reports highlighting team achievements and areas requiring attention.
  • Implemented cross-selling techniques to maximize revenue from existing clients while providing valuable solutions.
  • Participated actively in networking events/industry conferences representing the organization professionally.
  • Developed customized service plans tailored to individual client requirements, fostering long-term partnerships.
  • Assisted in the development of marketing materials that effectively communicated product offerings and benefits.
  • Collaborated with sales representatives to achieve monthly targets consistently.
  • Increased sales revenue by building strong customer relationships and understanding their needs.
  • Collaborated with upper management to improve customer service processes and support structures company-wide.
  • Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
  • Provided leadership, guidance and direction to sales team members, offering assistance with any need at any time.
  • Assisted sales team members in developing customer relationships, and building customer loyalty.
  • Trained and coached sales team members on best practices for customer service and sales techniques.

Hostess Lead

Dirty Habit. A Kimpton Restaurant
03.2022 - 07.2023
  • Answered customer questions about hours, seating, and menu information.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.

FOH Staff Member

Mayflower
01.2023 - 05.2023
  • Developed and maintained positive working relationships with other restaurant staff and supported team to reach common goals.
  • Provided exceptional customer service, resulting in repeat business and positive online reviews.
  • Utilized time management skills effectively during peak hours to ensure all guests received prompt and attentive service.
  • Participated in team meetings, offering constructive feedback and suggestions for continuous improvement of operational processes and guest experiences.
  • Balanced cash registers accurately at the end of each shift, demonstrating meticulous attention to detail.
  • Implemented upselling techniques to increase average check size while still prioritizing guest satisfaction.
  • Processed customer payments and balanced cash drawers.
  • Kept register accurate through correct billing, payment processing, and cash management practices.

Education

Beltsville -

Highpoint High School
Beltsville, MD
08.2022

Skills

  • Sales presentations
  • Performance tracking
  • Sales management
  • Customer service
  • Strong communication and interpersonal skills
  • Cash handling
  • Relationship building
  • Engaging with diverse customers
  • Building customer loyalty
  • Complaint handling

Languages

English
Full Professional
Spanish
Full Professional

Timeline

Sales & Service Advisor

Sephora
04.2023 - Current

FOH Staff Member

Mayflower
01.2023 - 05.2023

Hostess Lead

Dirty Habit. A Kimpton Restaurant
03.2022 - 07.2023

Beltsville -

Highpoint High School

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Celeste Mondragon