Celeste Montoya
Brighton,CO
Summary
Proven leader with a track record of enhancing operational efficiency and tenant satisfaction at BLDG Management. Skilled in rent collection and housing regulations, coupled with exceptional relationship-building abilities. Increased revenue by strategically recruiting and training personnel, showcasing a commitment to excellence and innovative problem-solving. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
9
9
years of professional experience
Work History
Caregiver
Self-Employed
2900 Purcell St N2 Brighton, Co 80601
04.2023 - 07.2024
- Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted patients with self-administered medications.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
Assistant Property Manager
BLDG Management
Thornton, CO
12.2020 - 03.2023
- Escalated major issues to property manager for immediate remediation.
- Followed up on delinquent tenants and coordinated collection procedures.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Oversee 420 Units
- Renewals Management
- Rent Collection
- Housing Regulations
- Collect Payments
- Customer Satisfaction
General Manager
Cordova Moving
111 South Pratt Pkwy Longmont, Co 80501
01.2016 - 09.2020
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Managed budget implementations, employee evaluations, and contract details.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Collaborated with cross-functional teams to develop innovative solutions.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Education
GED -
Greeley Central High School
Greeley, CO06.1994
Skills
- Telephone and email etiquette
- Property tours and inspections
- Payment Collection
- Housing regulations
- Relationship building and rapport
- Onsite tours
- Tenant issue resolution
- Marketing and Advertising
- Rent collection
Timeline
Caregiver
Self-Employed
04.2023 - 07.2024
Assistant Property Manager
BLDG Management
12.2020 - 03.2023
General Manager
Cordova Moving
01.2016 - 09.2020
GED -
Greeley Central High School