Summary
Overview
Work History
Education
Skills
Timeline
Generic

Celeste Montoya

Brighton,CO

Summary

Proven leader with a track record of enhancing operational efficiency and tenant satisfaction at BLDG Management. Skilled in rent collection and housing regulations, coupled with exceptional relationship-building abilities. Increased revenue by strategically recruiting and training personnel, showcasing a commitment to excellence and innovative problem-solving. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

9
9
years of professional experience

Work History

Caregiver

Self-Employed
04.2023 - 07.2024
  • Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
  • Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Assisted patients with self-administered medications.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.

Assistant Property Manager

BLDG Management
12.2020 - 03.2023
  • Escalated major issues to property manager for immediate remediation.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
  • Resolved conflicts between tenants regarding noise, encroachments, and parking.
  • Oversee 420 Units
  • Renewals Management
  • Rent Collection
  • Housing Regulations
  • Collect Payments
  • Customer Satisfaction


General Manager

Cordova Moving
01.2016 - 09.2020
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Managed budget implementations, employee evaluations, and contract details.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
  • Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
  • Collaborated with cross-functional teams to develop innovative solutions.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.

Education

GED -

Greeley Central High School
Greeley, CO
06.1994

Skills

  • Telephone and email etiquette
  • Property tours and inspections
  • Payment Collection
  • Housing regulations
  • Relationship building and rapport
  • Onsite tours
  • Tenant issue resolution
  • Marketing and Advertising
  • Rent collection

Timeline

Caregiver

Self-Employed
04.2023 - 07.2024

Assistant Property Manager

BLDG Management
12.2020 - 03.2023

General Manager

Cordova Moving
01.2016 - 09.2020

GED -

Greeley Central High School

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Celeste Montoya