Summary
Overview
Work History
Education
Skills
Certification
Timeline
Server

Celeste Nowak

Saint Clair Shores,MI

Summary

Adept at multitasking and exceptional customer service, I significantly enhanced guest experiences at Champs Rotisserie and Seafood by fostering warm relationships and efficiently managing high-volume periods. As Server Assistant Manager at Big Boy Restaurant, I improved workforce efficiency and reduced turnover through effective training and conflict resolution. My strong work ethic and proficiency in cash handling are pivotal to my success.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Server

Champs Rotisserie and Seafood
08.2018 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Utilized knowledge of menu to make recommendations, enhancing customer dining experience.

Server Assistant Manager

Big Boy Restaurant
02.2016 - 11.2023
  • Provided conflict resolution for dissatisfied customers, maintaining a positive dining atmosphere.
  • Oversaw cash handling procedures, ensuring accurate accounting of all transactions during each shift.
  • Assisted in training new hires, resulting in a more efficient workforce and reduced turnover.

Education

Nursing

Baker College
Clinton Township, MI

Associate Of General Studies - Nursing

Macomb Community College
Warren, MI
2018

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Memory retention

Certification

TIPS

Timeline

Server

Champs Rotisserie and Seafood
08.2018 - Current

Server Assistant Manager

Big Boy Restaurant
02.2016 - 11.2023

Nursing

Baker College

Associate Of General Studies - Nursing

Macomb Community College

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Celeste Nowak