Celeste Oswald
Colorado Springs,CO
Summary
To continue college education and become a part of a growing organization with opportunities for future promotions and advancement-based reliability, dedication, and productivity to the company. To continue to gain experience and knowledge in the housing industry and provide the knowledge and experience I have achieved. Also, to find an establishment and career with a successful and growing company with which I can succeed and obtain long-term employment. Highly organized and detail-oriented professional with a strong work ethic and dedication to achieving goals. Skilled at developing and maintaining documentation systems, managing calendars and preparing reports. Knowledgeable in project management principles, business processes and customer service best practices.
Overview
11
11
years of professional experience
Work History
RESIDENT SERVICE SPECIALIST/ COORDINATOR
WINN COMPANIES PROPERTY MANAGEMENT
03.2023
- Provided residents with a high standard of customer service through a prompt and courteous response to all inquiries
- Conducted move-ins and tours with new residents by providing details about the home during walk-throughs
- Maintained a fundamental working knowledge of all lease documentation, resident guides, and policy procedures
- Administered move-in and move-out paperwork and home inspections with residents
- Conducted move-out assessments with departing residents and assessed for any damages
- Answered resident questions and assisted with solving resident complaints by collaborating with team members and others such as mho or other potential personnel
- Enforced resident guides and community standards by regularly inspecting the community facilities and common areas
- Developed and maintained solid resident relations
- Responsible for completing customer relationship management requirements for the resident journey program
- Communicated effectively with internal and external related daily routines and schedules
- Managed the waitlist constantly, ensuring the information provided was correct, and reached out if any other documentation was needed to receive a referral to offer a future home
- Attempted to keep homes occupied at all times and attempted to keep resident retention rate down
- Obtained relationships with staff, residents, and mho.
COMMUNITY CARE REPRESENTATIVE
REALMANAGE INC
08.2022 - 05.2023
- Assisted community manager with daily operations of community associations
- Practiced and adhered to the company's guiding principles and responded to calls/emails within 24 hours
- Retained and maintained current knowledge of state and regulatory agency statutes and the communities' documents, policies, and procedures
- Uploaded legal documents and community documents to archive, such as annual meetings, vote/sign/proxies, and community observation, and entered observations into a core system
- Assisted with all resident correspondence concerning violations, requests for community forms, general questions, acc requests, and reservation details
- Processed all assigned tasks, including work orders, violation letters, architectural, and other required tasks
- Followed up with appropriate individuals to ensure satisfaction with completed tasks
- Returned phone calls and/or responded to messages the same day or within 24 hours
- Assisted with answering calls and setting up portals.
ADMINISTRATIVE ASSISTANT STUDENT SERVICES
PIKES PEAK STATE COLLEGE
08.2021 - 08.2022
- Provided necessary equipment, books, materials, and other resources to students and staff
- Responsible for all PPCC and Learning Commons equipment and property, including inventory and ordering
- Handled financial exchanges
- Scanned goods and collected payments
- Issued change, receipts, refunds, or tickets
- Provided high-quality services responsive to the changing culture, research, and information
- Respected students' individual abilities and needs and assist in any way possible
- Developed a systematic approach to motivate students with the necessary skills
- Strived to find programmatic solutions to confront and address academic barriers by assisting technology barriers
- Reinforced campus-wide initiatives to increase student success rates by providing and directing resources
- Completed and submitted required documentation on time with neatness and accuracy
- Attended trainings and meetings as determined by PPCC leadership
- Represented the Learning Commons, Division of Instructional Services, and PPCC positively and professionally
- Assisted with other PPCC and Learning Commons-related duties as assigned by management.
LEAD TEACHER
CHILD DEVELOPMENT CENTER
08.2017 - 05.2021
- Entered dailies consisting of the children's entire day, meals, restroom, activities, and more on Microsoft systems
- Communicated with parents daily through email, phone calls, conferences, and daily conversations
- Wrote ID notes for individual children on a daily basis
- Observed and entered observations into a cor system
- Created lesson plans based on children's interests and developmental levels
- Provided leadership and training to various staff, students, and parents
- Created weekly newsletters for the classroom and each individual child
- Did marketing and advertising for the CDC at PPCC
- Created daily routines and schedules
- Middle-of-the-semester and end-of-semester assessments.
GENERAL MANAGER
WESTERN CONVENIENCE STORE
10.2012 - 09.2017
- Managed day-to-day operations of the store, including hiring, reviewing, scheduling, and hiring
- Planned and maintained daily and annual specific budgets
- Counted and ordered inventory
- Provided exceptional communication, interpersonal, and multi-tasking skills while assisting customers promptly
- Ability to work well with a team in a fast-paced environment
- Comfortable with rotating shifts and working on weekends and holidays
- Ability to operate a computer, calculate rates, and collect cash, check, and credit card payment
- Familiar with point-of-sale systems and operations
- Experience in handling cash register and customer service functions.
Education
Bachelor of Arts - Human Resource Management/Property Management
Western Governors University
Salt Lake City, UT12.2025
Associate of Arts - Business Management/General Studies
Pikes Peak Community College
Colorado Springs, CO05.2022
Skills
- Outgoing, self-motivated, and a leader
- Entry level in Yardi and other homing programs
- Exceptional experience with Word, PowerPoint, Publisher, and Entering Data
- Interpersonal, conscientious, technical, and business
- Education and extraordinary experience working with the public
- Display professionalism and able to build relationships
- Computer Proficiency
- Professional telephone demeanor
- Client Retention Strategies
- Decision-Making
- Order Fulfillment
- Live chat support
- Critical Thinking
- Prioritization
- Relationship Building
Accomplishments
Made the Dean's List upon graduating for maintaining a GPA of 4.0 for 2 or more semesters. Made the President's List for having a GPA of 3.75 for 2 or more semesters.
References
References available upon request.
Timeline
RESIDENT SERVICE SPECIALIST/ COORDINATOR
WINN COMPANIES PROPERTY MANAGEMENT
03.2023
COMMUNITY CARE REPRESENTATIVE
REALMANAGE INC
08.2022 - 05.2023
ADMINISTRATIVE ASSISTANT STUDENT SERVICES
PIKES PEAK STATE COLLEGE
08.2021 - 08.2022
LEAD TEACHER
CHILD DEVELOPMENT CENTER
08.2017 - 05.2021
GENERAL MANAGER
WESTERN CONVENIENCE STORE
10.2012 - 09.2017
Bachelor of Arts - Human Resource Management/Property Management
Western Governors University
Associate of Arts - Business Management/General Studies
Pikes Peak Community College
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