Summary
Overview
Work History
Education
Skills
Timeline
Generic

Celeste Palomo

Dallas

Summary

Dynamic and results-driven operations manager with over 8 years of experience in the entertainment industry, specializing in managing multiple attractions, including food and beverage services. Proven ability to thrive in high-volume, fast-paced environments while overseeing day-to-day front-of-house operations. Demonstrated expertise in leadership roles, successfully executing events and enhancing guest experiences to drive customer satisfaction and loyalty. Committed to fostering a collaborative team atmosphere that prioritizes operational excellence and innovative solutions.

Overview

11
11
years of professional experience

Work History

Assistant General Manager

Andretti Indoor Karting & Games
09.2023 - Current
  • Mentored junior managers, fostering professional growth and operational excellence within the team.
  • Streamlined scheduling processes, ensuring optimal staffing levels during peak hours.
  • Collaborated with leadership to establish strategic goals, aligning operations with business objectives.
  • Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
  • Monitored facility maintenance needs, coordinating repairs and upgrades as necessary to keep operations running smoothly.
  • Analyzed customer feedback data to identify areas of improvement and develop solutions.
  • Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
  • Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.

Event Manager

Andretti Indoor Karting & Games
02.2020 - 09.2023
  • Trained and guided team members to maintain high productivity and performance.
  • Managed event logistics and operations.
  • Performed event coordination for larger parties and gatherings.
  • Selected and ordered décor and event materials.
  • Oversaw food and beverage throughout shift insuring items came out in a timely manner.
  • Maintained an average of 40 events per weekend that include corporate, SMERF, and birthday parties.
  • Hosted meetings with all departments to ensure seamless operations.
  • Coordinated logistics, including vendor management, catering services, and venue setup.
  • Developed and maintained strong relationships with clients to ensure satisfaction and repeat business.
  • Analyzed client feedback to refine services and improve overall event experiences.
  • Collaborated closely with clients throughout the planning process to ensure their vision was accurately reflected in the final event layout.

Sales Associate

Andretti Indoor Karting & Games
01.2019 - 02.2020
  • Increased sales by offering advice on purchases and promoting additional products.
  • Trained and developed new hires in company processes, product knowledge, customer service, and selling techniques.
  • Evaluated inventory, delivery needs, and optimized strategies to meet customer demands.
  • Grew sales and boosted profits; applying proactive management strategies.
  • Coordinated schedules and timelines for events.
  • Built relationships with customers to encourage repeat business.

Operations Events Manager

Andretti Indoor Karting & Games
06.2018 - 01.2019
  • Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
  • Reviewed shift reports to understand current numbers and trends.
  • Streamlined operations, enhancing efficiency across multiple service areas.
  • Coordinated logistics for events, ensuring seamless execution and customer satisfaction.
  • Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
  • Selected by upper management to travel to multiple locations across various states to provide operational and leadership support during periods of transition, staffing shortages, or special projects.

Party Coordinator

Main Event
08.2014 - 04.2018
  • Assisted guests with transactions for rides and attractions to facilitate fun and exciting experiences.
  • Planned parties according to customer specifications.
  • Decorated and set tables in accordance with party themes and age groups.
  • Worked with POS system to place orders and manage bills.
  • Increased sales significantly by upselling higher-end products to customers.
  • One of the selected few to travel for NSO in Kansas City.
  • Trained and supervised staff on event setup, customer service standards, and safety protocols.

Education

High School Diploma -

Victory Learning Center
04.2015

Skills

  • High-Pressure Environments
  • Planning and Implementation
  • Inventory Control
  • Multitasking Strengths
  • Time Management
  • Cash Handling
  • Sales Forecasting
  • Teamwork and Collaboration
  • Staff development
  • Training and development background
  • Budgeting and cost control

Timeline

Assistant General Manager

Andretti Indoor Karting & Games
09.2023 - Current

Event Manager

Andretti Indoor Karting & Games
02.2020 - 09.2023

Sales Associate

Andretti Indoor Karting & Games
01.2019 - 02.2020

Operations Events Manager

Andretti Indoor Karting & Games
06.2018 - 01.2019

Party Coordinator

Main Event
08.2014 - 04.2018

High School Diploma -

Victory Learning Center

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