Celeste Pennachio

· Experienced online jewelry designer, creator, marketer, sales person, and customer experience expert.

· Successfully developed a line of jewelry that involved product inventory, full cycle sales process, client relationship management, order processing, record keeping and retail management.

· $500 to $1000 in monthly sales.

· Product marketing and sales administration.

· Customer engagement and education on product value and benefits.

· Managed promotional programs to increase sales.

· Enhanced customer experience to ensure customer satisfaction.

· Conducted product education programs for customers and employees.

• Assisted customers with product selection, sizing and styling.
• Maintained up-to-date knowledge of store merchandise and policies.
• Built relationships with customers to encourage repeat business.
• Processed transactions using a point-of-sale system.
• Organized stockroom shelves according to size, color or style.
• Restocked shelves as needed to ensure sufficient inventory levels.
• Conducted inventories on a regular basis to track stock levels.
• Handled customer complaints in a professional manner.
• Upsold additional items based on customer interests and needs.

• Provided advice and guidance to clients on spa treatments and services.
• Assisted with the development of new spa products and services.
• Managed daily operations of the spa, including scheduling appointments and handling payments.
• Monitored inventory levels of supplies used in the spa facility.
• Maintained accurate records of all client interactions, feedback, and complaints.

· Started as a manager trainee in 2019 to learn the full cycle of business operations, performed a variety of administrative duties, including maintaining front reception desk, answering phone calls, managing and organizing databases and other office technologies.

· Anticipated leadership needs by preparing or gathering records, reports and correspondence.

· Promoted to the position of office associate in 2020 to enhance leadership abilities, gain valuable work experience, and develop a diverse skill set in sales, marketing, public relations, and client relationship management.

· Acquired skills in sales, marketing, public relations, and client relationship management.

· Participated in the development of proposals and contracts.

· Prepared marketing and sales materials.

· Filed and retrieved records to support business needs and boost team productivity.

• Managed customer inquiries and provided information about timeshare ownership packages.
• Conducted tours of timeshare properties to potential buyers.
• Negotiated prices and closing details with customers.
• Provided guidance on financing options available for timeshares.
• Resolved customer complaints in a timely manner.
• Developed sales strategies to increase revenue and maximize profits.
• Maintained accurate records of all sales transactions, including deposits, payments.
• Assisted customers in understanding their rights and responsibilities as owners of timeshares.
• Participated in team meetings to discuss current projects and upcoming goals.
• Implemented creative marketing tactics to attract new customers.
• Collaborated with other departments to ensure successful completion of sale transactions.
• Created presentations highlighting features of different properties.
• Conducted one-on-one sales presentations and resort property tours to interested parties.
• Answered owner questions regarding use of properties and location amenities.
• Handled price objections and used proper closing techniques to generate sales.
• Employed potential client interests and goals to tailor ownership benefits outlining vacation savings and revenue opportunities to close deals.
• Built strong, professional relationships through identification of client needs, which increased overall sales and opportunities.
• Assisted customers during selection process and helped choose perfect products to meet individual needs.