Celeste Pierce
Pickerington,Ohio
Summary
Dynamic professional with a proven track record in hospitality and customer service. Excelled in boosting customer numbers through special events and maintaining high safety standards. Skilled in financial records oversight and fostering positive teamwork, I bring a service-oriented mindset and an outgoing personality to exceed employer expectations.
Overview
6
6
years of professional experience
Work History
Bartender
Donericks Pub
03.2023 - Current
- Greeted customers and provided excellent customer service.
- Managed accurate bar tabs and processed cash and credit card transactions.
- Planned and coordinated special events to boost customer numbers and profits.
- Developed good working relationships with fellow employees through effective communication.
- Maintained safety and sanitation standards with firm enforcement amongst bar staff.
Sale Associate
Bath and Body Works
08.2020 - 04.2021
- Maintained records related to sales for store management.
- Conducted inventories on a regular basis to track stock levels.
- Upsold additional items based on customer interests and needs.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Adhered to company initiatives and achieved established goals.
- Helped customers find specific products, answered questions, and offered product advice.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Handled customer complaints in a professional manner.
- Greeted customers and provided exceptional customer service.
Receptionist
Pickerington Eyecare
Pickerington, USA
05.2019 - 07.2019
- Updated and recorded customer or client information to maintain accounts.
- Maintained client accounts by obtaining, recording and updating personal and financial information.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Performed clerical duties such as filing, photocopying, transcribing, and faxing.
- Scheduled and confirmed appointments and meetings for management team.
- Participated in emergency response drills and maintained knowledge of safety procedures.
- Greeted customers, answered general questions and directed to appropriate locations.
- Scheduled appointments for clients, customers, and other visitors.
Education
Psychology -
Ohio State University
Columbus, Ohio04.2025
Associates degree - Arts and Science
Columbus State
Columbus, OHDiploma -
Pickerington North
Pickerington, North05.2019
Skills
- Positive teamwork and collaboration
- Service-oriented mindset
- Hospitality and accommodation
- Performance improvement
- Financial records oversight
- Outgoing personality
- Outstanding customer service
References
Available upon request
Timeline
Bartender
Donericks Pub
03.2023 - Current
Sale Associate
Bath and Body Works
08.2020 - 04.2021
Receptionist
Pickerington Eyecare
05.2019 - 07.2019
Psychology -
Ohio State University
Associates degree - Arts and Science
Columbus State
Diploma -
Pickerington North
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