Celeste Puente

• Onboarded and trained new employees, ensuring policy adherence.
• Coordinated scheduling to optimize resource allocation.
• Facilitated staff-management communication, addressing concerns effectively.
• Maintained accurate employee records in HR systems with confidentiality.
• Supported payroll by verifying timecards and resolving discrepancies.
• Managed personnel files confidentially and kept them organized.
• Conducted orientation for new hires, ensuring completion of paperwork.
• Oversaw human resources functions, fostering a positive work environment that attracted top talent and promoted employee retention.

Coordinated communication between departments, enhancing inter-office collaboration and efficiency.

• Maintained accurate records of incoming calls and messages, improving response time to inquiries.
• Resolved customer problems and complaints.
• Handled cash transactions and maintained sales and payments records accurately.
• Responded to inquiries from callers seeking information.
• Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
• Handled sensitive information with discretion while maintaining strict confidentiality standards.
• Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
• Strengthened vendor relationships through regular communication and timely coordination of services.
• Confirmed appointments, communicated with clients, and updated client records.

• Supervised cashier team, ensuring efficient customer transactions and service quality.
• Trained new cashiers on register operation, company policies, and customer service standards.
• Implemented streamlined checkout processes, enhancing transaction speed and accuracy.
• Resolved customer inquiries and concerns, fostering positive shopping experiences.
• Assisted customers by answering questions and fulfilling requests.
• Developed strong relationships with repeat customers through friendly service interactions.
• Restocked and organized merchandise in front lanes.
• Learned duties for various positions and provided backup at key times.