Celeste Reichert
Goodyear,AZ
Summary
Organized and efficient Data Entry Clerk with 4 years of experience in data organization, proofreading and word processing. Multi-talented in smoothly handling office administration support tasks. Team player works to support group efforts to meet critical deadlines.
Overview
8
8
years of professional experience
Work History
CSR - Customer Service Representative
Signature Consultants/Disys
07.2022 - 03.2023
- Contracted with Silicone Valley Bank - Credit Card Department department
- Responded to customer requests for products, services, and company information.
- Met customer call guidelines for service levels, handle time and productivity.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Educated customers about billing, payment processing and support policies and procedures.
- Answered constant flow of customer calls with minimal wait times.
Customer Service Representative
HireRising
06.2021 - 08.2021
- Only trained for outbound PPP loan forgiveness applications
Pharmacy Technician Trainee
CVS
11.2020 - 01.2021
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Precisely measured and combined ingredients to deliver scrupulous formulation on customer compound prescription orders.
Quality Assurance Processor
Sprout Financial
10.2019 - 06.2020
- Microsoft PowerPoint
- Call and email correspondence with clients
- Collect personal information for clients' files
- Leadership
- Assist Funding processors in collecting data to fill out clients' applications
- Started off as a funding processor, later took on the Quality Assurance role of Billing
- Effective Time Management
- Specialists after the company made some cuts
- Computer Skills
- Schedule calls with sales agents
- Grew and maintain professional relationships with clients
- Microsoft Office
Office Administrator
Linn Star Transfer, Inc
05.2018 - 06.2019
- Ability to Multitask
- Took customer and vendor calls
- Prepared Next day delivery packets
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Oversaw maintenance of office facilities and equipment by collaborating with and inspecting work of repair contractors.
- Organized, facilitated and participated in community service efforts.
- Worked with supervisors to help the office run smoothly
- Customer Service
- Directed delivery drives through calls
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
Home Health Aide
Home Health Aid at Synergy Home Health
02.2018 - 05.2018
- Managed 5+ patients
- Assisted with end-of-life care.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
- Floated between 3 different Assisted Living Homes
- Monitored changes in clients' conditions to report concerns to supervisor.
- Communicated regularly with clients' families to provide updates on health and wellbeing.
- Utilized universal precautions and infection control principles in all aspects of care.
- Developed and implemented care plans for clients.
- Transported clients for medical and personal outings.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
General Manager
Yougurtland
01.2018 - 05.2018
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Formulated policies and procedures to streamline operations.
- Prepared restaurant business plan by reviewing demands, analyzing competitors and developing projections for sales and finances.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
Shift Manager/Key Holder
Which Wich Superior Sandwiches
12.2014 - 01.2017
- Prepared customers' orders
- Received and counted money.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Resolved customer complaints
- Help prepare training presentation for staff
- Followed FDEA regulatory requirements when preparing and storing food
- Opened and closed store 5 days per week by counting registers, making deposits, and storing and filing all daily paperwork.
- Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Education
High School Diploma -
George Washington High School
Denver, CO05.2016
Skills
- POS Inventory System Operation
- Microsoft Word
- Administrative Duties
- Cash Handling and Reconciliation
- Bank Product Promotion
- Corrective Actions
- Systems Assessment and Improvement
- Regulatory and Legal Compliance
- Computer Literacy
- Database Management
- Invoice Processing
- Billing and Payment Processing
Timeline
CSR - Customer Service Representative
Signature Consultants/Disys
07.2022 - 03.2023
Customer Service Representative
HireRising
06.2021 - 08.2021
Pharmacy Technician Trainee
CVS
11.2020 - 01.2021
Quality Assurance Processor
Sprout Financial
10.2019 - 06.2020
Office Administrator
Linn Star Transfer, Inc
05.2018 - 06.2019
Home Health Aide
Home Health Aid at Synergy Home Health
02.2018 - 05.2018
General Manager
Yougurtland
01.2018 - 05.2018
Shift Manager/Key Holder
Which Wich Superior Sandwiches
12.2014 - 01.2017
High School Diploma -
George Washington High School
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