Dedicated professional with a strong work ethic and effective communication skills. Proven ability to thrive in fast-paced environments and adapt to last-minute changes. Consistently recognized for high-quality work and speed. Seeking entry-level opportunities to contribute to organizational growth while enhancing skills.
Overview
8
8
years of professional experience
Work History
Amazon Driver/Lead/Dispatch Trainer
JEI Logistics
Haverhill, Ma
02.2024 - Current
Conducted routine vehicle inspections to ensure operational safety and reliability.
Delivered packages to customers in timely manner, maintaining high quality standards.
Coordinated effective communication between dispatch and drivers for efficient deliveries.
Trained new drivers on safety protocols and company regulations.
Assisted in loading and unloading cargo to optimize operational efficiency.
Maintained accurate records of delivery logs and driver schedules.
Collaborated with warehouse teams to ensure inventory accuracy and availability.
Head Server/Bartender Trainer
Lucky Strike Entertainment
Somerville, MA
11.2019 - 02.2024
Organized wait stations to enhance service efficiency.
Maintained cleanliness of tables to improve guest experience.
Delivered food promptly to ensure optimal dining satisfaction.
Hosted guests, facilitating a welcoming atmosphere.
Took guest orders accurately, ensuring clear communication with kitchen staff.
Served drinks swiftly to maintain pace of service.
Provided dedicated party serving to accommodate larger groups.
Assisted with running drinks, supporting overall service flow.
Server Assistant/Server
Hornblower Cruises & Events
Boston, MA
08.2019 - 08.2023
Managed table arrangements and ensured cleanliness for optimal guest experience.
Refilled water cups to maintain service efficiency throughout dining periods.
Transported dirty dishes from multiple decks to kitchen for prompt cleaning.
Detailed silverware and plates to uphold dining standards.
Assisted servers and bartenders during peak hours to enhance service speed.
Seated guests promptly, optimizing flow of restaurant operations.
Occasionally took drink orders, contributing to customer satisfaction.
Served food and managed order taking to support overall restaurant function.
Teller/Member Service Representative
Members Plus Credit Union
10.2017 - 04.2019
Managed account opening and closing processes with precision.
Directed customers and members to appropriate personnel for assistance.
Handled phone inquiries efficiently to enhance service delivery.
Organized account files and cabinets for streamlined access.
Executed money handling tasks with accuracy to ensure financial integrity.
Maintained orderly accounts by implementing consistent organizational methods.
Education
High School Diploma -
Everett High School
Everett, MA
06.2016
Skills
Customer service and support
Organizational skills
Team collaboration
Food handling and preparation
Host and serving experience
Point of sale (POS) operations
Cash handling and management
Delivery logistics and vehicle inspection
Customer relationship management
Time management strategies
Effective communication skills
Team leadership and building
Problem-solving techniques
Training facilitation and development
Attention to detail in tasks
Daily logging and reporting
Loading and unloading procedures
Accomplishments
Employee of the month, September 2019, Hornblower Cruises
Employee of the month, October 2023, Lucky Strike
Employee of the month, August 2024, Amazon/JEI Logistics