Ricardo Rodriguez
Rialto,CA
Summary
Dynamic sales professional with a proven track record at Goodyear, excelling in customer service and sales expertise. Adept at fostering relationships and driving satisfaction, I leverage strong problem-solving skills to enhance guest experiences. Committed to teamwork and continuous improvement, I effectively manage workflows to achieve sales goals and optimize operations.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Sales Associate
Goodyear Commercial Tire and Service Center
2013 - Current
- Help drive and reach sales goals through guest interactions including tire and service sales
- Build guest relationships and ensure guest satisfaction through understanding their needs
- Understand and be able to describe all warranties, advertising, and promotion of products and services
- Take responsibility for guest interactions from initial experience through completed service, including checking in, scheduling appointment, accurately estimating time requirements, and checking out.
- Make recommendations to guests based on manufacturing recommendations
- Promote self-development by utilizing Company provided training tools
- Maintain a clean and safe work and guest area
- Perform a variety of manual tasks for extended periods of time, which may include light and heavy lifting, including consumer tires and wheels, standing, bending, and squatting.
Service Manager
Goodyear Commercial Tire and Service Center
2001 - 2013
- Manage the service department effectively by scheduling associates, service appointments, and organizing work flow to deliver quality work on time to guests
- Help drive and reach sales goals through guest interactions including tire and service sales
- Build guest relationships and ensure guest satisfaction by being the liaison between technicians and guests
- Responsible for contributing to the training and development of service department associates
- Articulate all warranties, promotions, and advertisements
- Utilize tools provided to make recommendations to guests based on manufacturing guidelines
Warehouse Worker
Goodyear Commercial Tire
2000 - 2001
- Oversee all inbound and outbound tire shipments of new and retreaded tires to internal and external customers.
- Responsible for securing inventory assets and inventory control
- Perform cycle counts, preparing and fulfilling orders
- Perform a variety of manual tasks for extended periods of time, which may include light and heavy lifting, including commercial tires and wheels, standing, bending, and squatting
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
Key Carrier Replenishment Supervisor
Target
1996 - 2000
- Increased customer satisfaction by addressing and resolving issues promptly, leading to a better shopping experience.
- Collaborated with management to develop accurate sales forecasts for better inventory planning.
- Boosted sales performance with consistent promotion of products and services to customers during transactions.
- Assisted in training new hires, fostering an environment of continuous learning and professional growth among team members.
- Contributed to a culture of safety by adhering to all established guidelines and procedures, minimizing the occurrence of workplace accidents.
Planogram Team Member
Target
1988 - 1996
- Supported sales goals by strategically placing promotional materials and optimizing shelf space usage according to planogram guidelines.
- Conducted regular audits of planogram compliance, identifying areas for improvement and implementing corrective actions when necessary.
- Streamlined merchandise flow by organizing backroom storage areas for easy access during restocking processes.
- Maximized efficiency during major store resets by coordinating with other team members to establish clear timelines and task assignments.
- Optimized store layout by collaborating with other department leads to create visually engaging cross-merchandising opportunities.
Skills
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Multi-tasking strength
- Customer service
- Sales expertise
Certification
Certificate in Banking
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Sales Associate
Goodyear Commercial Tire and Service Center
2013 - Current
Service Manager
Goodyear Commercial Tire and Service Center
2001 - 2013
Warehouse Worker
Goodyear Commercial Tire
2000 - 2001
Key Carrier Replenishment Supervisor
Target
1996 - 2000
Planogram Team Member
Target
1988 - 1996
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