Restaurant Waiter, Hostess
Wabi Sabi Sushi Bar & Restaurant
10.2023 - 03.2024
- Maintained cleanliness and organization of dining area for optimal guest experience.
- Handled cash transactions and processed payments efficiently at point of sale.
- Engaged with customers to gather feedback, fostering a welcoming atmosphere.
- Cultivated warm relationships with regular customers.
- Maintained balanced cash drawer with correct money values and accurate documentation.
- Took initial drink orders and relayed information to wait or bar staff.
- Input orders accurately into POS terminal, split bills and accepted payments.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Assisted customers with delivering orders, carrying additional trays and helping dish out items.
- Advised customers about special offerings and menu items to help drive sales.
- Backed up servers by checking on tables and retrieving items for guests.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Answered phone calls to take orders, give information and document reservations.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Answered customer questions about hours, seating, and menu information.
- Handled guest complaints with professionalism, striving for quick resolution and satisfaction.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Processed orders and sent to kitchen employees for preparation.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Remained calm and poised when dealing with difficult customers or during busy shifts.