CELESTE ROSE
FAR ROCKAWAY
Summary
Experienced Shift Supervisor with 14 years of expertise in policy enforcement, safety awareness, and operations management. Proficient in data collection and analysis to streamline processes and ensure compliance. Fosters a collaborative and motivated team environment. Dedicated to driving continuous improvement and optimizing service delivery to meet high-quality standards.
Overview
15
15
years of professional experience
Work History
SHIFT SUPERVISOR
NYC DHS Queens
04.2020 - Current
- Developed strategies to approach complex cases that required innovative investigative techniques.
- Mentored new team members to build skills in evidence collection and analysis.
- Drafted comprehensive investigative reports to summarize findings and support case conclusions.
- Coordinated with legal teams to prepare for trials and provide necessary evidence.
- Conducted thorough interviews to gather critical information from witnesses and suspects.
- Performed site visits to assess conditions and gather firsthand information for investigations.
- Documented findings and prepared detailed reports.
- Conducted thorough face-to-face interviews with employers, families, neighbors, friends, and suspects, and documented investigative findings.
- Collected, analyzed and interpreted information, documentation, and physical evidence associated with investigations.
SHIFT SUPERVISOR
African American Planning Commission
01.2017 - 06.2020
- Conducted regular inventory checks to maintain stock levels.
- Established procedures for handling defective items to reduce waste.
- Trained staff on customer service best practices for improved interactions.
- Developed training programs for new employees to enhance skills.
- Facilitated team discussions to address challenges and implement changes.
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
REGISTRAR CLERK/TEMP POSITION
Shore memorial Hospital
01.2020 - 03.2020
- Registered new patients and verified insurance, ensuring accurate and timely data entry
- Collaborated with medical staff to streamline patient intake and insurance submission processes
- Assisted patients with charity care applications and emergency medical insurance, improving access to care
- Maintained patient records and completed end-of-day financial reports, ensuring data integrity
- Performed clerical tasks, including filing and demographic verification, supporting hospital operations
- Streamlined patient registration and insurance verification processes, ensuring accurate data entry and optimal patient flow
CARETAKER J
NYCHA
02.2012 - 05.2015
- Completing job assignments given by supervisor
- Cleaning housing grounds and buildings
- Preparing development for storm preparations
- Cleaning compactors and emptying trash
SECURITY OFFICER
FJC Security Services Inc
06.2010 - 01.2012
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites
- Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints
- Analyze data to identify fraudulent claims, ensuring accurate resolutions and legal compliance
- Investigate migrant origins, verify insurance, and collect data for housing approvals efficiently
- Assist in court hearings and interviews for citizenship investigations, ensuring compliance
- Conduct intakes, document migrants, and manage cases to streamline asylum seeker processes
- Coordinate with military for security reviews and staff meetings, ensuring site safety and efficiency
- Facilitate interdepartmental coordination to enhance service delivery for asylum seekers, fostering teamwork and streamlined operations
- Testified at administrative and criminal hearings, providing critical insights
- Supervised at-risk youth in a semi-secure facility, maintaining a safe environment
- Approved emergency shelter services for homeless youth, addressing urgent needs
- Conducted intakes and case management, improving service delivery for youth
- Monitored incident reports and implemented safety measures in group home settings
- Collaborated with teams to collect and analyze evidence, producing comprehensive reports that supported decision-making processes
- Streamlined employee scheduling and task delegation, optimizing individual strengths to meet operational demands efficiently
- Provided detailed reports of infractions and criminal acts to law enforcement for trial or hearing procedures
- Monitored central alarm systems for fire, intrusion and duress alarms and responded to emergencies weekly
- Reviewed both security camera footage and live feeds to spot trespassers and criminal activity
- Guided periodic property safety inspections and oversaw remedial action for potential hazards
- Provided top-notch protection for traveling public by conducting tests for explosives residue
Education
Bachelor Of Administration - Business
Long Island Business Institute
Flushing, NY04.2023
Skills
- Investigation skills
- Computer proficiency
- Customer-Oriented
- Schedule Management
- Training and mentoring
- Safety awareness
- Conflict resolution techniques
- Policy Enforcement
- Operations Management
- Collecting and analyzing
Timeline
SHIFT SUPERVISOR
NYC DHS Queens
04.2020 - Current
REGISTRAR CLERK/TEMP POSITION
Shore memorial Hospital
01.2020 - 03.2020
SHIFT SUPERVISOR
African American Planning Commission
01.2017 - 06.2020
CARETAKER J
NYCHA
02.2012 - 05.2015
SECURITY OFFICER
FJC Security Services Inc
06.2010 - 01.2012
Bachelor Of Administration - Business
Long Island Business Institute
Similar Profiles
Claudio PerezClaudio Perez
Community Associate at NYC DHS Sanctuary Facilities- Client Master | NYC DHS Project - RegionCommunity Associate at NYC DHS Sanctuary Facilities- Client Master | NYC DHS Project - Region
Kevin RiveraKevin Rivera
Environmental Service Aide at NYC Health and Hospitals QueensEnvironmental Service Aide at NYC Health and Hospitals Queens
Meagan IrizarryMeagan Irizarry
Operating Room Registered Nurse at NYC Health And Hospital QueensOperating Room Registered Nurse at NYC Health And Hospital Queens