Celeste Rubin
Holbrook,New York
Summary
Dedicated administrative/medical professional with over six years of experience in health care and administration operations. Customer service and patient-focused driven individual with experience working in a fast-paced environment with stringent deadlines. Works well individually and in a team-based work structure. Strong organizational and communication, writing, and problem-solving skills. Experience creating reports utilizing Excel, auditing records, human resource documentation and on-boarding, auditing of employee personnel files, accounts payable, receivable, account collections, and troubleshooting issues for proper resolution, as well as medical knowledge—knowledge of HIPAA and OSHA policies and medical office procedures. Knowledgeable Nutrition Coach with background in creating individualized nutrition plans and promoting healthy lifestyle changes. Strengths include deep understanding of nutritional science, ability to motivate clients towards achieving health goals, and strong communication skills. Impact evident in improved client wellness and satisfaction rates. Demonstrated aptitude for building rapport with diverse range of clients.
Overview
8
8
years of professional experience
Work History
OnTrack Lead Nutrition Coach/ Office Manager
Steven Batash MD, PC Batash Endoscopic Weight Loss
NY
09.2023 - Current
- Arranged the upcoming OnTrack sessions for patients
- Provided postoperative instructions
- Clarifying information to clients and explaining the effects of nutrients on overall health condition
- Offering counseling and suggest positive alterations in nutrition to address clients’ dietary restrictions
- Evaluate the dietary needs of a client by assessing their health and exercise levels, sleep and food habits etc
- Clarify information to clients and explain the effects of nutrients on overall health condition
- Create full and personalized nutrition plans that promote healthy lifestyles
- Set clear objectives and provide support to clients to help them in their progress
- Conduct scientific research to expand field related knowledge such as the impacts of nutrients, the benefits of diets to body’s functions etc
- Administered appropriate medications and injections to patients as per the prescribed regimen, prescribing appropriate weight loss medications and dosages
- Handle on-call responsibilities
- Managed and supervised the hotline, addressing patient concerns and handling emergency calls
- Scheduling and conducting post-procedure meetings with my patients and providing instructions on their 5-week post-op process
- Scheduling consultations for weight loss procedures
- Manages office supply inventory and weight loss packaging products for patients
Medical Administrative – Flex Staff
Northwell Health and Hospitals
South Hampton, NY
06.2023 - 09.2023
- Manage medical administrative support services for the clinic
- Verify medical insurance, research denials, audit accounts, and post payments/denials from EOB
- Interview patients to determine how they can be assisted in receiving authorizations for their medication and procedures
- Expedite approvals and ensure that appropriate follow-up is performed
- Processes patient referrals for specialists as required by insurance
- Communicate and liaise with billing to troubleshoot issues as needed
- Manage correspondence with insurance companies, physicians, specialists, and patients as required
- Consult clinical personnel to obtain clearance that the treatment regimen is considered a medical necessity
- Assist with post-treatment and pharmacy requests and ensure follow-up appointments are scheduled in a timely manner in accordance with the Physician or Surgeon's directions
- Follows all required HIPAA and Joint Commission guidelines to ensure compliance standards are met
Prior Authorization Specialist/Surgical Coordinator
The Dermatology Specialists
New York, NY
01.2022 - 06.2023
- Developed and implemented prior authorization workflow, policies, and procedures
- Checked CPT codes to see if they require authorization for providers and faxed results of inquiry to the providers
- Verified medical insurance, research denials, audit accounts, and post payments/denials from EOB
- Interview patients to determine how they can be assisted in receiving authorizations for their medication and procedures
- Assisted with medical necessity documentation to expedite approvals and ensure that appropriate follow-up is performed
- Received pre-authorization requests and ensure they are properly and closely monitored
- Manage correspondence with insurance companies, physicians, specialists, and patients as required
- Consulted with supervisor or nurse manager to obtain clearance that treatment regimen is considered a medical necessity
- Ensured all surgical cases were scheduled in a timely manner in accordance with the Physician or Surgeon's directions
- Manages surgical documents by gathering and inputting patients' information and entering post-surgery data into patients' records
- Provides patients with pre and post-operative instructions
- Scheduled patients' appointments and surgeries, sent reminders to patients, and scheduled emergency and add-on surgeries
- Answered telephones, emails, and common questions about surgical times, appointments, and instructions
- Ensured adequate surgery preparation by scheduling equipment and procedure rooms and maintaining the surgical inventory
- Assisted in processing medical services requests
- Completed clerical duties related to the processing of Authorization Requests and Provider referrals
- Identified, maintained, and protected sensitive HIPAA information and followed procedures to ensure the security of such information
- Secure patients’ demographics and medical information by using great discretion and ensuring that all procedures are in sync with HIPAA compliance and regulation
Coordinator Manager Level A – Contract Role
Elmhurst Hospital (Mount Sinai/Elmhurst Hospital)
Queens, NY
06.2021 - 01.2022
- Worked with employers to schedule appointments for clients
- Prepared patient charts, filing of charts, and transcriptions
- Assisted providers and other staff with other duties, contributing to a team atmosphere
- Coordinated with the Clinical Manager and the Human Resources department on the staffing needs of the agency
- Maintained confidentiality in all professional areas and considered the needs of clients and their families, other employees, physicians, visitors, and all community members in an informative, courteous, and compassionate manner
- Consents and practices confidentiality in accordance with the agency’s HIPAA programs and policies
- Distributed pay stubs, newsletters, mail, and other information to staff as needed
- Participated in community programs (Such as the Covid-19 Webinar, Celebrate the Heroes Festival, Hispanic Heritage Festival, Light for Life, International Translation Day, Elmhurst Center Vaccination Day, Music for The Soul Festival, etc.)
- Greeted patients and checked them in for their appointments
- Maintained all client schedules, including communicating with employees, clients, and agency supervisory staff to ensure that schedules were accurate, current, effectively dealt with utilization, and were in accordance with the plan of care
- Answered a high volume of patient phone calls, handling them in an expeditious and professional manner
- Maintained schedules for providers and specialists and processed referrals/appointments for specialty services
- Responsibilities also included data input of patient demographics, verifying patient insurance coverage, obtaining medical referrals, and ordering and maintaining office inventory
- Handled and conducted OPPE/EPPE reports
Human Resource Coordinator
Northside Center for Child Development
East Harlem, NY
03.2019 - 09.2021
- Provided Human Resources and Operations Administration support to ensure a smooth daily operations workflow
- Administration responsibilities included but were not limited to telecommunications (screening, taking messages, directing calls as needed), emails, sorting of mail correspondence, compiling spreadsheets, creating marketing packages, scheduling meetings, room reservations, copies, scanning, and ordering office supplies
- Supported operations functions assist with coordinating and facilitating events organization-wide
- Audited and updated personnel files for inconsistencies and updated paperless database as needed
- Processed new hire and onboarding process (I-9, new hire paperwork, license verifications, etc.) to ensure new hires are transitioned appropriately
- Updated HRIS Software accordingly to ensure employee data is up to date and accurate, provided support in audits, and ensured documentation was updated accordingly
- Troubleshoot administrative issues to ensure employees, clients, students, and department heads are supported promptly
STAT Accessioner/Lab Tech – Medical Laboratory
LabQ Diagnostics
Brooklyn, NY
09.2020 - 02.2021
- Managed the collecting, receiving, labeling, and/or analyzing of samples or substances using the correct testing equipment when necessary
- Designed and executed laboratory testing in line with standard testing procedures, recording observations and interpreting findings process for laboratory
- Records all experimental data and test results accurately and in a specified format (written and or electronic)
- Organizes and stores all chemical substances, fluids, and compressed gases according to safety guidelines and or instructions
- Ensured safety guidelines using OSHA (Occupational Safety and Health Administration) always adhered to within the laboratory
- Received collect codes as well as processed samples for various medical facilities within the five boroughs
- Trained new hires on LabGen systems, policies, and processes
- Followed HIPAA (Health Insurance Portability and Accountability Act) guidelines to ensure patient information is handled securely
- Handled daily patient interactions, giving personalized, detailed COVID-19 or blood results
- Collected and sourced data such as patients’ names, addresses, phone numbers, and insurance into service lab and EHR software
Administrative Analyst
Allied Importers
Queens, NY
12.2016 - 03.2019
- Administration responsibilities include but are not limited to telecommunications (screening, taking messages, directing calls as needed), emails, compiling spreadsheets, creating marketing packages, scanning and ordering office supplies
- Processed new orders, send out invoices for accounts payable and accounts receivables, bill backs, issued credits, collections, distribution reviews outstanding balances, and requested payments
- Compiled, exported data and prepared/created commission, COD, depletion, writing/sell sheets, sales, bill back, and reports
- Responsible for auditing and troubleshooting the system for outstanding or incorrect information and resolution
- Verified new accounts with vendor’s collected/reviewed ST-120 forms, liquor licenses, and tax ID information based on state and international requirements
- Created marketing material such as flyers and posters utilizing Photoshop, promoted events online and managed social media presence
- Managed logistics system to review purchase orders and logistics for inventory control
Education
Associate Degree - Biology Degree
Borough Of Manhattan Community College
New York, ManhattanBachelor Degree - Health Professions
Queens College, City University of New York
Flushing, New YorkSkills
- Microsoft Office Suite
- Excel Formulas
- ADP
- LabGen Medical Office Software
- ECW (eclinical works)
- Advanced MD (EHR)
- Outlook
- Google Docs
- Recipe development
- Nutrition
- Cooking techniques
- Weight management
- Meal planning
- Organic foods
- Behavior modification
- Obesity prevention
- Nutrition therapy
- Individual & family counseling
- Geriatric nutrition
- Special diet requirements
- Cooking instruction
- Holistic nutrition
- Medication regimens
- Vegetarian and vegan nutrition
- Healthy cuisine
- EMR management
- Patient assessment
- Food counseling
- Care planning
Accomplishments
- Employee of the Year 2022 and 2023
- Employee Sales Goal 4+ times
- Promotion to division leader for upcoming 2016 season
Timeline
OnTrack Lead Nutrition Coach/ Office Manager
Steven Batash MD, PC Batash Endoscopic Weight Loss
09.2023 - Current
Medical Administrative – Flex Staff
Northwell Health and Hospitals
06.2023 - 09.2023
Prior Authorization Specialist/Surgical Coordinator
The Dermatology Specialists
01.2022 - 06.2023
Coordinator Manager Level A – Contract Role
Elmhurst Hospital (Mount Sinai/Elmhurst Hospital)
06.2021 - 01.2022
STAT Accessioner/Lab Tech – Medical Laboratory
LabQ Diagnostics
09.2020 - 02.2021
Human Resource Coordinator
Northside Center for Child Development
03.2019 - 09.2021
Administrative Analyst
Allied Importers
12.2016 - 03.2019
Associate Degree - Biology Degree
Borough Of Manhattan Community College
Bachelor Degree - Health Professions
Queens College, City University of New York
Similar Profiles
Tuan ParTuan Par
Medical Assistant at MD Medical weight Loss and Med SpaMedical Assistant at MD Medical weight Loss and Med Spa
Tammy BroadusTammy Broadus
Lead Nurse at Lindora Medical Weight LossLead Nurse at Lindora Medical Weight Loss
Elizabeth WilliamsonElizabeth Williamson
Patient Plan Specialist at Physician's Plan Weight Loss + Med SpaPatient Plan Specialist at Physician's Plan Weight Loss + Med Spa