Celeste R. Waters
Houston,TX
Summary
Driven and motivated, constantly seeking opportunities to enhance skills and knowledge for career advancement. Strong background in team leadership, customer service, and operational efficiency. Utilized strategic planning to improve store performance and increase staff productivity. Fostered a positive and results-driven environment, achieving a track record of success.
Overview
7
7
years of professional experience
Work History
Assistant Store Manager
Visible Changes Salon
02.2022 - 04.2024
- Managed 3 to 7 cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays daily to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas daily to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Created and maintained safe and secure work environments for employees.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.
- Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
- Developed and maintained strong relationships with vendors to facilitate timely product delivery.
- Conducted regular performance evaluations of team members while providing constructive feedback resulting in enhanced productivity levels.
- Spearheaded staff recruitment efforts, interviewing candidates for open positions and selecting top talent to join the team.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Sales Associate
Visible Changes
01.2018 - 06.2020
- Scheduled appointments/ Ran salon’s appointment schedule
- Give recommendation and information
- Answering phone call’s/ Call approximately 30 clients daily
- Opening/ Closing Duties
- Clean entire salon
- Take out trash
- Holiday decorating
- Liability forms
- Cash & credit handling
- Issued refunds
- Update client information
- Product returns
Sales Associate
Family Dollar
02.2017 - 12.2017
- Help customer find the right product
- Theft prevention
- Truck day approximately 100 products
- Restock shelves
- Product layouts
- Update prices
- Closing Duties
- Clean warehouse
- Clean restroom
- Clean showroom
- Break down boxes
- Take trash out
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Education
High School Diploma -
Chavez High School
Houston, TX05.2016
Skills
- Microsoft Word
- Windows
- Power Point
- Problem-solving
- Customer service
- Customer experience
- Customer service and engagement
- Team building and leadership
- Time management
- POS systems
- Employee scheduling
- Hiring and training
- Work Planning and Prioritization
- Goals and performance
- Mentoring and coaching
- Inventory counting
Timeline
Assistant Store Manager
Visible Changes Salon
02.2022 - 04.2024
Sales Associate
Visible Changes
01.2018 - 06.2020
Sales Associate
Family Dollar
02.2017 - 12.2017
High School Diploma -
Chavez High School
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