Celeste Santiago Tzilos

I conducted group and individual therapy with individuals with many different difficulties...In addition, I would do full batteries of psychological assessments each week including WISC WAIS MMPI TAT and RORSCHACH....Having success with my clients each of my Internships kept me working longer than required and one even hired me to work at the facility.

• Established clear boundaries with clients, maintaining ethical practice standards while preserving the therapeutic relationship.
• Provided individual and group therapy sessions to patients suffering from mental health issues.
• Wrote reports on clients and maintained required paperwork.

• Completed paperwork in full, on time and with high accuracy.
• Established strong relationships with clients, fostering trust and loyalty for ongoing business growth.
• Enhanced customer satisfaction by promptly addressing concerns and providing effective solutions.
• Assisted in training new team members, resulting in increased productivity and overall team performance.
• Optimized route planning to minimize travel time while maximizing client visits, resulting in greater efficiency and cost savings.
• Maintained detailed records of client interactions, ensuring accurate data collection for future reference and reporting purposes.
• Boosted morale among field representatives by demonstrating exceptional leadership skills and fostering a positive work environment.
• Connected with customers to assess satisfaction and resolve service issues.
• Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
• Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
• Multiplied earnings through sales goal achievement, customer service improvements, and commitment to team objectives.

• Conducted interviews with participants to assess eligibility.
• Promptly corresponded with applicants and coordinated and conducted interviews.
• Coded data from participant interviews.
• Tracked candidates and pushed for feedback on disqualifications, time-to-fill statistics and other variables.
• Displayed excellent interpersonal skills when interacting with diverse populations during field interviews.
• Utilized advanced interviewing techniques to elicit honest and accurate responses from participants.
• Streamlined interview processes for improved efficiency and time management.
• Showcased strong problem-solving abilities by addressing challenges arising during field interviews promptly and effectively.
• Enhanced data accuracy by conducting thorough and detailed field interviews.
• Built strong rapport with interviewees, fostering an environment of trust and open communication.
• Ensured timely completion of all assigned tasks, maintaining strict adherence to project deadlines.
• Maintained accurate records of all interview data, ensuring easy retrieval for future reference or analysis.
• Collaborated effectively with team members, sharing insights and contributing to the overall success of the project.
• Adapted quickly to changing requirements or schedules, demonstrating flexibility in meeting project needs.
• Participated in regular team meetings, offering valuable input towards continuous improvement initiatives within the organization.
• Managed sensitive information with discretion, upholding strict confidentiality protocols at all times.

• Established strong rapport with clients, fostering trusting and supportive coaching relationships.
• Encouraged clients to set and achieve reasonable goals on weekly basis.
• Utilized active listening skills to identify underlying client needs and develop targeted strategies accordingly.
• Helped clients build life management and coping skills to handle daily needs and specific stressors.
• Provided ongoing support to clients as they navigated life transitions or challenges, fostering resilience and adaptability.
• Implemented creative problem-solving techniques with clients to identify innovative solutions for various life obstacles.
• Conducted thorough evaluations of client progress throughout the coaching process, ensuring alignment with desired outcomes.
• Developed customized action plans for clients, resulting in improved decision-making and goal-setting abilities.
• Documented behaviors, treatments and non-compliance issues.
• Maintained detailed records of client interactions and progress towards goals, enabling accurate assessment of coaching effectiveness.
• Assisted clients in exploring feelings and understanding behaviors.
• Adapted counseling techniques to best suit individual needs of each client.
• Developed treatment plans to help clients build self-confidence and resilience.
• Assessed patient behavior, moods, and other responses to determine correct diagnosis and devise treatment plans.

• Streamlined workflows to boost productivity across multiple functions.
• Cultivated high-performing teams by implementing leadership development programs.
• Engaged teams in change processes to minimize resistance and promote acceptance.
• Implemented performance metrics for consistent evaluation and improvement.
• Increased company revenue by streamlining processes and implementing cost-saving measures.
• Boosted client satisfaction rates through exceptional relationship management and prompt resolution of issues.
• Secured key partnerships that contributed to the company''s overall growth strategy and market reach.
• Evaluated employee performance objectively using established metrics, leading to fair compensation adjustments based on meritocracy principles.
• Trained and guided team members to maintain high productivity and performance metrics.
• Assisted in recruiting, hiring and training of team members.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.
• Managed purchasing, sales, marketing and customer account operations efficiently.
• Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
• Supervised creation of exciting merchandise displays to catch attention of store customers.