Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Celeste Santibanez

Cleveland

Summary

Experienced with patient care, customer service, coordinating administrative tasks and maintaining organized work environments. Known for reliability and adaptability in dynamic environments, contributing effectively to team goals. Excels in cash handling, customer interaction, and problem-solving with focus on achieving results.

Overview

7
7
years of professional experience

Work History

Nursing Assistant

Cleveland Health Care Center
01.2024 - Current
  • Improved patient satisfaction by providing compassionate assistance with daily activities, such as bathing, dressing, and feeding.
  • Promoted a safe and clean environment by maintaining strict adherence to infection control protocols and sanitation standards.
  • Documented care actions by completing records and logs in medical software system.
  • Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
  • Assisted in the training of new Nursing Assistants, sharing knowledge of best practices to improve overall department performance.

Administrative Assistant

Landstar Agency
04.2023 - 12.2023
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Assisted in preparation of financial reports, gathering data that contributed to budgeting accuracy.

Cashier

Sears
01.2020 - 06.2020
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Stocked, tagged and displayed merchandise as required.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.

Customer Service Representative

Walmart
04.2018 - 03.2019
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Fostered positive customer service culture within team which led to higher customer satisfaction rates.

Education

Certificate - Nursing Assistant Certificate

Smithwood Medical Institute
Houston, TX
10-2023

High School Diploma -

Booker T Washington HS
Houston, Tx
05-2017

Skills

  • Patient care
  • Patient feeding
  • Basic life support
  • Direct patient care
  • Time management skills
  • Cash handling
  • Team collaboration
  • Product restocking
  • Product knowledge
  • Refunds and exchanges
  • POS system operations
  • ID verification

Languages

Spanish
Native or Bilingual

Timeline

Nursing Assistant

Cleveland Health Care Center
01.2024 - Current

Administrative Assistant

Landstar Agency
04.2023 - 12.2023

Cashier

Sears
01.2020 - 06.2020

Customer Service Representative

Walmart
04.2018 - 03.2019

Certificate - Nursing Assistant Certificate

Smithwood Medical Institute

High School Diploma -

Booker T Washington HS

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