Celeste Saucedo
San Marcos,Texas
The real test is not whether you avoid this failure, because you won’t. It’s whether you let it harden or shame you into inaction, or whether you learn from it; whether you choose to persevere.
Barack Obama
Summary
Graduated cum laude, demonstrating a commitment to excellence in academic pursuits. Acquired a comprehensive understanding of psychological theories and principles, with a solid foundation in biological sciences. Over the years 3 years of experience in management and leadership, and highly effective in promoting a positive, productive environment. Experienced, hardworking and versatile worker with proven organizational skills, a good eye for detail and thorough knowledge of corporate policies and procedures. Strong interpersonal and communication skills and equally effective working independently and in cooperation with others. Skilled and thorough in analyzing problem situations and finding creative solutions. Driven, ambitious, resilient and a sharp, quick learner, more than willing to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Admissions Representative,
FlatIron School
2024.05 - Current
- Boosted conversion rates 25% by consistently following up with prospective students through phone calls, emails, and personalized communications.
- Scheduled at least 30 meetings a week to meet with students and discuss education plans, resulting in a 50% increase in prospective students applying.
- Collaborated cross-functionally with account executives, community teams, education delivery, career services, and marketing to provide a seamless student experience.
- Provided exceptional customer service to all inquiries from prospective students, parents, and educators seeking information about the institution and its programs leading to a 45% increase in engagement.
- Enhanced communication within the admissions office by creating regular reports detailing recruitment efforts, trends, and projections to share with colleagues and management.
- Assisted in meeting annual enrollment goals by consistently achieving at least 100% in personal recruitment targets set forth by management each academic year.
Treasurer, Psi Chi International Honor Society
Texas State University
2023.04 - 2024.05
- Managed the financial affairs of Psi Chi International Honor Society, overseeing budgeting, fundraising, and financial reporting activities, leading to over 200% increase in recruitment and funds.
- Implemented effective financial controls and procedures to ensure accurate record-keeping and compliance with organizational policies, including creating new financial documents, templates and allowing future treasurers to access previous records easier.
- Collaborated with fellow officers to plan and execute various chapter events, including fundraising initiatives and community service projects, leading to a 150% increase in engagement.
- Instrumental in recruiting 107 students, leading to a record-breaking number for both the Fall 2023 and Spring 2024 semesters for Psi Chi International Honor Society in Texas State University history, contributing to the growth and success of the organization.
- Accurately completed financial statement audits and thoroughly reviewed results.
- Oversaw financial reporting process to facilitate timely and accurate financial statement preparation.
Customer Service and Sales Supervisor
Centex Global Communications
2019.01 - 2020.10
- Directed team of 20 to achieve service initiative objectives and maximize customer satisfaction, resulting in a 50% increase in customer retention.
- Oversaw recruitment, training, and development of customer service staff, resulting in a 75% improvement in employee performance metrics.
- Generated and analyzed reports on key performance indicators (KPIs), leveraging data insights to drive continuous improvement initiatives and developed and implemented efficient workflows and procedures to improve overall departmental efficiency.
- Built and maintained strong client relationships, resulting in a 75% increase in repeat business and exceeding sales quotas.
- Provided administrative and HR support to the CEO, including payroll processing, inventory management, and scheduling, resulting in streamlined operations.
- Managed every aspect of the employment and onboarding process, including orientation and training new staff members and maintained comprehensive and accurate records of employees according to policy and legal requirements.
Guest Services/Cashier Lead
Target
2018.06 - 2018.09
- Processed POS transactions, resolved customer complaints, and promoted loyalty programs, contributing to a 15% increase in sales revenue
- Assisted in training new team members, providing guidance and support to ensure their success in the Guest Services Cashier role.
- Restocked merchandise and maintained front-end organization, enhancing the customer shopping experience
- Achieved highest customer satisfaction rating according to company surveys (98% approval rating)
- Assisted with refunds, returns, and exchanges.
- Assisted guests with inquiries or concerns, resolving issues quickly to ensure satisfaction.
Fast Food Manager
Whataburger
2016.10 - 2018.05
- Recruited, trained, and supervised a team of kitchen and front-of-house staff, resulting in improved operational efficiency and customer satisfaction.
- Created staff schedules, managed labor costs, and ensured adequate staffing levels during peak hours.
- Ensured compliance with food safety regulations and company policies, leading to a 66% decrease in safety incidents.
- Implemented customer service strategies, resulting in an 92% improvement in customer satisfaction ratings.
- Followed all company policy and procedures regarding dealing with cash, equipment, and property; working closely with upper management to meet revenue objectives.
- Conducted performance reviews and provided constructive feedback to team members, leading to over a 50% increase in team member performance.
- Fostered a customer-focused culture among staff, ensuring excellent service and addressing customer concerns promptly.
Education
Bachelor of Science - Psychology
12.2023
- cum laude graduate
- Minor: Biology
- Major GPA: 4.0
- Overall GPA: 3.5
- Dean's List [Fall 2018, Spring 2019, Spring 2020, Fall 2020, Spring 2021, Fall 2021, Fall 2022, Spring 2023, Fall 2023.]
- Psi Chi International Honor Society Member and Treasurer
- National Society of Leadership and Success Member
- Delta Alpha Pi International Honor Society Member
Associate of Arts - Psychology -
08.2022
Associate of Science - Pre-Medical -
08.2022
Skills
- Proficient in Microsoft, Google and CRM applications
- Leadership Qualities
- Talent acquisition
- Strong Interpersonal and communication skills
- Sales strategy development
- Onboarding and orientation
- Creative Problem solver
- Customer service
- Accounting and data analysis
- Dependable and adaptable
- Ethics and integrity
- Typing speed - 60 words per minute
Activities
- Member of the National Society of Leadership and Success - 2022 to present
- Member of the Delta Alpha Pi International Honor Society - 2020 to present
- Member of the Psi Chi International Honor Society - 2021 to present
- Treasurer of the Psi Chi International Honor Society at Texas State University: April 2023- present
- Volunteer and foster at the New Braunfels Humane Society and San Marcos Animal Shelter
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
RemoteImportant To Me
Work-life balanceCompany CultureWork from home optionFlexible work hoursLanguages
English
Bilingual or Proficient (C2)
Spanish
Intermediate (B1)
Interests
Reading
Fostering animals
Crafting
Dancing
Timeline
Admissions Representative, - FlatIron School
2024.05 - Current
Treasurer, Psi Chi International Honor Society - Texas State University
2023.04 - 2024.05
Customer Service and Sales Supervisor - Centex Global Communications
2019.01 - 2020.10
Guest Services/Cashier Lead - Target
2018.06 - 2018.09
Fast Food Manager - Whataburger
2016.10 - 2018.05
Texas State University - Bachelor of Science, Psychology
Austin Community College - Associate of Arts - Psychology,
Austin Community College - Associate of Science - Pre-Medical,
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