Office Manager/Board Member Secretary
Beechnut Boarding Care Inc.
Pomona, CA
04.2012 - 12.2021
- Distributed copies of board minutes and actions to 2 members after each meeting.
- Updated, maintained and safely stored minute books and other legal documents.
- Consistently complied with applicable laws and regulations and ensured facility adhered to State Licensing standards.
- Executed basic banking and bookkeeping tasks.
- Supervised and managed the daily activities of caregiving team consisting of 2 caregivers and 1 volunteer.
- Effectively served as primary liaison for Business owners and clients; Employers and employees; Owners and State licensing/local Ombudsman; Fire and Safety Inspections; Health care providers (Personal physicians, Hospice, Home Health, Pharmacies,3rd party placement agencies) and residents' families.
- Introduced, negotiate and implemented new projects to renovate the existing property, improve the quality of life of the residents, and provide more effective and creative approaches to engaging residents' interests and preserving cognitive functions for longer periods of time.
- Investigated and reported issues relating to patient care or conditions that might hinder patient well-being.
- Assigned employee areas, scheduled staff breaks and authorized overtime.
- Established and maintained systems that safely met residents' needs.
- Developed a system of staff communication that ensured proper implementation of treatment plans and comprehensive patient care.
- Educated staff on local,state and federal statutes, rules and regulations governing home care services such as recent pandemic Covid.
- Assisted in resolving and satisfying client requests and internal operational issues.
- Cooperated and communicated effectively with physicians to ensure client satisfaction and compliance with set standards.
- Confidently managed the overall operation of nursing services and patient care, including financial management, quality assurance, patient care, safety risk management, teammate satisfaction, quality index scores and facility maintenance.
- Coordinated the allocation of nursing service equipment and supplies within the facility and established guidelines for efficient, economical use.
- Closely collaborated with management team to make necessary improvements and satisfy resident needs.
- Established staff schedules and assignments based on facility needs and equipments availability.
- Skillfully developed departmental goals,objectives, standards of performance, policies and procedures.
- Interpreted and communicated new or revised policies to staff.
- Conducted monthly patient case conferences,in-services and staff meetings to educate staff and facilitate good communication.
- Conducted monthly patient case conferences,in-services and staff meetings to educate staff and facilitate good communication.
- Analyzed patient and family feedback to identify opportunities for staff recognition as well as areas of improvement.
- Established standards for selection, promotion and termination of staff.
- Identified process improvements in the day-to-day functioning of the facility.
- Participated in facility surveys, inspections and weekly zoom call meetings made by authorized governmental agencies.
- Confirmed accurate completion of forms/reports for the admission, transfer and/or discharge of each resident.
- Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
