Celeste Sierra
Phoenix,AZ
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Experienced Customer Service Representative fluent in English and Spanish language. Professional employee dedicated to providing excellent service to current and new customers. Comfortable working in fast-paced environment attending to customer service needs including incoming calls, product questions, issue resolution and order processing.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
St. Vincent De Paul
04.2022 - 09.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Customer Service Representative
Valor Global
06.2021 - 01.2022
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Housekeeping
St Josephs Hospital
08.2017 - 11.2019
- Performed routine housekeeping functions.
- Managed housekeeping scheduling and planning.
- Followed sanitation and good housekeeping practices.
- Collaborated with maintenance and housekeeping teams.
- Resolved complaints regarding housekeeping and room service.
Education
GED -
Metro Tech
1900 W Thomas05.1996
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Call center experience
Timeline
Customer Service Representative
St. Vincent De Paul
04.2022 - 09.2023
Customer Service Representative
Valor Global
06.2021 - 01.2022
Housekeeping
St Josephs Hospital
08.2017 - 11.2019
GED -
Metro Tech
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