Celeste Singh
Clearwater,FL
Summary
Friendly Customer Service Cashier experienced working in diverse retail environments. Successful operating cash registers and performing necessary calculations. Genuine people-person successful mediating various disputes.
Overview
5
5
years of professional experience
Work History
Customer Service Cashier
Saint Pauls Clearwater Independent School
08.2019 - 05.2024
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Counted money in drawers at beginning and end of each shift.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Answered product questions using knowledge of sales and store promotions.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Utilized POS system to handle customer cash and credit card transactions.
- Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
- Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
Guest Experience Team Member
Clearwater Marine Aquarium
09.2023 - 04.2024
- Achieved high levels of customer satisfaction through empathetic listening and effective problem-solving skills.
- Implemented feedback mechanisms such as surveys or comment cards allowing guests an opportunity to provide valuable insights into areas needing improvement within the establishment.
- Collaborated with team members to ensure seamless guest experience from arrival to departure.
- Streamlined check-in processes for improved efficiency and reduced wait times for guests.
- Increased repeat business by providing exceptional service and creating a welcoming atmosphere.
- Assisted in training new staff members, sharing knowledge of company policies and procedures.
- Provided knowledgeable recommendations for local attractions, restaurants, and transportation options to enhance guests'' stay experience.
- Maintained accurate records of guest preferences, ensuring personalized experiences during future visits.
Education
No Degree - IB Program Dual Enrollment
Clearwater Central Catholic High School
Clearwater, FL05.2026
Skills
- Customer Service
- Customer Satisfaction
- Reliability and punctuality
- Patience and composure
- Cash Handling
- Customer Complaint Resolution
- Guest Services
- Cash Management
- Customer Focus
- POS System Operation
- Payment Collection
- Merchandise Restocking
Timeline
Guest Experience Team Member
Clearwater Marine Aquarium
09.2023 - 04.2024
Customer Service Cashier
Saint Pauls Clearwater Independent School
08.2019 - 05.2024
No Degree - IB Program Dual Enrollment
Clearwater Central Catholic High School
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