Summary
Overview
Work History
Education
Skills
Certification
Timeline
Hi, I’m

Celeste Smith

Jacksonville,FL
Celeste Smith

Summary

I have done everything from program management in group homes for MRDD individuals and supported living to at risk youth homes and outreach, and suicide prevention program development and management. Mental and emotional health will always be a part of everything I do. I built owned and operated a very successful company while experiencing severe domestic violence. I have an affinity for taking failing businesses and turning them into profitable ones there is no challenge I back away from I thrive and exceed in times of high stress and pressure excel, where most crumble. I had a very difficult life, which gives me not merely a of life experience but an edge in business. I understand people an empath of sorts and if you know people, there’s nothing you can’t do in business. Once you know how to talk to people you can turn nearly any negative situation around. I believe wholeheartedly it’s not what you say but how you say it. I think that’s what makes me valuable and makes me excellent at what I do. I understand people and I understand business and when you bring the two together you have success. I am always striving to push myself and my team to achieve success to stomp out negative stereotypes and past failures and transmute them into positive outcomes, personal and professional growth and success. I may not be conventional but I am at the least highly effective and experienced. I love people and I will put my whole heart into all that I do. I put things on here that could be perceived as dark and deeply personal however I just want transparency and accountability, I want to show the passion I have and sum of atonement can constitute a brilliant beautiful commitment and desire to serve and succeed. I know the right place for me on their team will undoubtedly agree. Thank you for your time and interest.

Overview

19
years of professional experience
1
Certification
1

Oregon intervention systems certified

Work History

Circle K Convenience Store

General Manager
10.2023 - Current

Job overview

  • Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Implement employee hiring evaluations training and talent development.
  • Currently hold the highest and perfect mystery shop scores of all the stores in my district. 100% every time. Top three take rate of area as well.
  • I am a customer service superstar and a visionary in generating customer base, sales and excellency across the industry for creating and keeping the customers happy engaged and the sales soaring. I could as they say “sell ice to an Eskimo”

Love's Travel Stops & Country Stores

Operations Manager
09.2020 - 10.2023

Job overview

  • Multifaceted experienced customer service superstar, cross trained in all the loves concepts
  • (Restaurant, tire shop, retail store.) inventory management audits, proficient in all aspects of opening and closing all areas of store end of day, schedules, orders, vendors, and everything in between.
  • Manage shifts efficiently and fairly. I strive to help my team excel and exceed sales expectations.
  • I do everything from registers, ordering, counts, training employees, handling customer complaints, lottery, propane certified, end of day, cash management, overall pathing being certain every area of store is clean well stocked and employees well trained. While providing outstanding customer service and always going that extra mile to create repeat and regular customers.
  • Quick to master new skills and eager to grow with company vision.
  • Team player and manager. I will not ask my team to do anything I won’t do myself I work with my staff at their side not from “above”
  • When stressful or difficult situations arise I am quick to resolve the situation. My specialties include the most difficult high emotion situations my experience in life and both psychology and sociology give me an insight and ability most people don’t possess. I use this to turn turmoil into resolution and defuse hostility with hospitality and humility. While always working inside my company’s core values.

Native Sun Natural Foods Market

Shift Supervisor
08.2015 - 03.2019

Job overview

  • Provided excellent customer service first and foremost, while creating an energetic, fun, fast paced work environment
  • Monitored all meals served for temperature and visual appeal
  • Focused on customer satisfaction, creating delicious cuisine to impress, and built strong customer knowledge and thus loyalty by truly knowing our customers
  • (remembering regular orders, food ingredient aversions, allergies, and preferences.) Monitored quality, presentation and quantities of plated food across line
  • Maximized customer satisfaction scores by training employees well and implementing strong customer relations standards
  • Responded to customer inquiries and delivered appropriate information after carefully researching issues
  • Received new inventory and rotated stock by dates to keep items fresh and usable
  • Maintained work areas in clean, neat and sanitized manner to reduce potential for illness or injury
  • Gave exceptional customer service to all guests, including during peak business periods, which resulted in customer loyalty
  • Cross-trained in other kitchen positions to support team and meet customer needs
  • Accepted transaction payments, making change for cash payments and processing credit cards, debit cards and gift cards.Cross-trained in front end and deli roles in order to provide skilled backup for team members
  • Resolved issues regarding customer complaints and escalated worsening concerns to store management for remediation.

Rachel Hartford

Nanny
03.2011 - 08.2015

Job overview

  • Regulated children's schedules to balance rest, learning and play
  • Helped children complete homework and special assignments daily to support academic performance
  • Engaged with children, providing nurturing, safe environments to promote emotional, social and intellectual growth
  • Planned excursions to enhance physical abilities and expose children to stimulating, educational activities
  • Transported children to and from school, extra-curricular activities and play-dates
  • Assisted children with homework and implemented school material in practical, everyday activities
  • Prepared snacks and meals, scheduled and coordinated projects and reinforced appropriate discipline for children according to parents' specifications
  • Performed light housekeeping duties, such as preparing nutritious meals, cleaning laundry, tidying bedrooms, dusting and sanitizing play areas
  • Sparked creativity and imagination by teaching children new ideas each day
  • Focus on artistic expression and immersion
  • As well as accountability, kindness, integrity, and patience taught through demonstration
  • (strong moral virtues.) Bathed and dressed babies, changed diapers and prepared bottles and feeding equipment
  • Minimized TV and mobile device time by engaging children with games and reading books.

Allstar Taxi

Operations Manager/Owner
03.2005 - 04.2010

Job overview

  • Achieved consistently high customer scores due to exceptional service
  • Handled all delegated tasks, including driving, disbatch, maintenance and accounting
  • Demonstrated self-reliance by meeting and exceeding workflow needs
  • Improved profit margins by streamlining operations and workflow and negotiating competitive vendor contracts
  • Created agendas and communication materials for team meetings
  • Collaborated with others to discuss new account opportunities
  • Supervised driver teams, created shift schedules and maintained reservation (Accounts) calendar
  • Upheld high standards of professionalism and discretion when working with high-value clients
  • Designed detailed business plans to outline finances, goals, and operations of company
  • Built strong, professional relationships through identification of client needs, which increased overall sales and opportunities
  • Prepared and processed contracts and order forms for new and existing customers
  • Communicated effectively with clientele to maintain customer satisfaction and loyalty
  • Networked to build client base and promote service to new and existing clients
  • I eventually had successfully acquired every major hotel, US AIR, account, as well as a contract with the local state run program serving disabled /M.R.D.D
  • Community
  • As well as a strong relationship with the local bar/night scene, resulting in our company always called first for patrons too intoxicated to drive
  • Gave back to our community by offering free taxi rides annually after tequila sunrise events
  • Followed safety rules to keep clean driving record with no accidents or incidents.

Education

Florida Coastal School of Law Jacksonville
Jacksonville, FL

Bachelor of Science from Legal Studies

Coconino County Community College Flagstaff
Flagstaff, AZ

Associate of Science from Developmental Psychology
05.2012

Skills

  • Customer-oriented sales driven
  • Turnaround specialist
  • Experienced in operations management
  • Hiring and training
  • Cash control
  • Data entry
  • MS Office
  • Invoice generation
  • First Aid/CPR
  • Relationship development
  • Conflict Resolution
  • Operational improvement
  • Organization
  • Propane certified
  • Inventory control
  • Talent development
  • Negotiation

Certification

Propane

Timeline

General Manager

Circle K Convenience Store
10.2023 - Current

Operations Manager

Love's Travel Stops & Country Stores
09.2020 - 10.2023

Shift Supervisor

Native Sun Natural Foods Market
08.2015 - 03.2019

Nanny

Rachel Hartford
03.2011 - 08.2015

Operations Manager/Owner

Allstar Taxi
03.2005 - 04.2010

Florida Coastal School of Law Jacksonville

Bachelor of Science from Legal Studies

Coconino County Community College Flagstaff

Associate of Science from Developmental Psychology
Celeste Smith