Celeste Steele

Day shift admin - Wagon Way Facility - send emails to customer notifying them of outgoing deliveries, keeping a spreadsheet of daily deliveries, sending pervious day KPIs to customer.

PDX Facility - March 2020 - Present; Admin lead. Started in distribution, printing/creating orders in a 3PL system, sending emails to customers, sending PODs, answering front door/door bell, answering phone, customer service.

April 2021 - current; DB Schenker account lead, customer service, send hourly updates to customer, send PODs at end of day, schedule drivers deliveries for next day, respond to all customer inquiries, answer phone calls/texts from customer, handle inbound/outbound LHL deliveries, keep up billing spreadsheet, create BOLs/Hawbs in WorldTrak system

• Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
• Streamlined the checkout process for faster service and improved customer experience.
• Maintained a clean and organized workspace, promoting a welcoming environment for customers.
• Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
• Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
• Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
• Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
• Offered additional services such as loyalty programs or special promotions to enhance customer engagement.
• Adhered strictly to company guidelines regarding loss prevention measures while performing cashier duties.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Met customer service goals and exceeded customer expectations.
• Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
• Developed and managed relationships with customers to increase customer loyalty.
• Utilized POS system to handle customer cash and credit card transactions.