CELESTE SWEENEY
Phoenix,AZ
Summary
Upbeat and well rounded hospitality professional wanting to provide those services for the company. My background consists of different types of hospitality and serving others. Reliable and enthusiastic professional with experience in reception and customer service areas. Skilled in customer engagement, problem resolution and various software operations. Known for remaining poised and calm in busy environments. I aspire to grow, educate others and gain knowledge within the hospitality industry.
Overview
9
9
years of professional experience
Work History
Reception
LA Fitness
07.2019 - 03.2020
- Greeting visitors professionally upon arrival at reception area
- Check ins with membership card
- Running computer operating system
- Making calls to delinquent account
- Selling memberships
- Assisted with training new staff members on policies and procedures related to reception duties.
- Provided telephone reception for important and time-sensitive calls.
- Managed daily operations of front office including reception area.
Membership Sales Representative
Riverside Health Club
04.2018 - 07.2019
- Sales calls
- Registered new memberships
- Tours of the Healthclub
- Answering questions about gym equipment
- Classes
- Schedules
- Workout programs
- Connecting them with fitness trainers
- First time free orientations
- Commission goals met every month
Membership and Reception
Planet Fitness
02.2015 - 04.2018
- Tours of facilities
- Cleaning equipment
- Lead trainer in group fitness classes
- Training for management positions
- Closing tasks-end of shift
- Counting registers before and after shift
- Training new employees
- Maintained accurate records of all redemptions made by customers in the system.
Front Desk Lead
Hampton/Hilton Hotels
07.2011 - 12.2015
- Providing excellent customer service at all times while maintaining professional attitude with guests and colleagues alike
- Ensuring smooth check-in and check-out processes for guest by verifying reservations and payment methods
- Special event set ups in conferences rooms
- Night audit tasks/resetting system for next shift
- Trained replacement auditor/front desk staff
- Associated with upper management and owners on a professional level during company events or meetings
- Hospitality and Computer IMS courses taken for Hilton Standards
Education
Diploma -
Sedro-Woolley High School
Sedro-Woolley01.2005
Skills
- Hospitality service expertise
- Positive and professional
- Bartending knowledge
- Multitasking
- Organizational Skills
- Networking
- Problem Resolution
- Service-oriented mindset
- CPR/First Aid and AED certified
Timeline
Reception
LA Fitness
07.2019 - 03.2020
Membership Sales Representative
Riverside Health Club
04.2018 - 07.2019
Membership and Reception
Planet Fitness
02.2015 - 04.2018
Front Desk Lead
Hampton/Hilton Hotels
07.2011 - 12.2015
Diploma -
Sedro-Woolley High School
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