Summary
Overview
Work History
Education
Skills
Timeline
Generic

Celeste Taylor

Springlake,NC

Summary

To obtain a position in an organization that allows me to learn and grow both individually and professionally while contributing to the growth of that organization

Overview

14
14
years of professional experience

Work History

Pharmacy Technician

Walgreens
11.2019 - 03.2024
  • Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Streamlined prescription processing with accurate data entry and verification of patient information.
  • Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
  • Collected co-payments or full payments from customers.
  • Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
  • Resolved third-party billing, computer system and customer service issues.
  • Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.

Scheduler

Whasn Meadows
11.2017 - 05.2018
  • Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Streamlined appointment scheduling by implementing an efficient online booking system.
  • Assisted with front desk tasks such as check-ins and check-outs, contributing to a seamless patient experience.
  • Answered phone calls and messages for-physician, medical facility, scheduling appointments, and handling patient inquiries.
  • input patients referrals

Lead Customer Service/ Cashier

Walmart
06.2016 - 10.2017
  • Improved customer satisfaction by providing efficient and accurate cash transactions.
  • Enhanced store productivity by maintaining a clean and organized cashier area.
  • Reduced wait times for customers with speedy and precise cash register operations.
  • Handled customer inquiries, resolving issues promptly for increased satisfaction.
  • Processed returns and exchanges efficiently, adhering to store policies and procedures.
  • Assisted in training new cashiers, leading to improved performance across the entire team.
  • Balanced multiple payment methods accurately, including cash, credit cards, gift cards, coupons, and vouchers.

Front Office Receptionist

Palm Medical Group
06.2014 - 01.2015
  • Enhanced customer satisfaction by providing timely and accurate information in response to inquiries.
  • Streamlined front office operations by effectively managing appointments and maintaining up-to-date patient records.
  • Ensured a welcoming atmosphere for guests with efficient check-in and check-out procedures.
  • Reduced wait times for callers, promptly answering phone lines and directing calls as needed.
  • Offered every visitor professional and prompt service, completing check-ins, verifying paperwork and coordinating smooth hand-offs to nursing staff.
  • Collected room deposits, fees, and payments.

Medial Assistant/Front Desk Medical Receptionist

Centennial Ob/gyn
10.2009 - 05.2014
  • Assisted with insurance verification tasks, expediting the billing process for both patients and providers.
  • Provided administrative support to medical staff, assisting with various clerical tasks as needed.
  • Handled financial transactions related to copayments or self-pay fees while adhering to company policies regarding payment collection.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Processed medical insurance claims and payments.
  • Placed new supply orders, managed inventory and restocked clerical spaces.
  • Received and routed laboratory results to correct clinical staff members.
  • Assistant physician in procedures
  • sterile medical equipment

Education

No Degree - Medical Administrative Assitant

Everest College - Henderson
Henderson, NV
06.2009

High School Diploma -

Las Vegas High School
Las Vegas, NV
06.2001

Skills

  • Prescription Filling
  • Insurance Verification
  • Verifying orders
  • Processing payments
  • Problem-solving skills
  • Confidentiality and HIPAA
  • Data Entry
  • HIPAA Compliance

Timeline

Pharmacy Technician

Walgreens
11.2019 - 03.2024

Scheduler

Whasn Meadows
11.2017 - 05.2018

Lead Customer Service/ Cashier

Walmart
06.2016 - 10.2017

Front Office Receptionist

Palm Medical Group
06.2014 - 01.2015

Medial Assistant/Front Desk Medical Receptionist

Centennial Ob/gyn
10.2009 - 05.2014

No Degree - Medical Administrative Assitant

Everest College - Henderson

High School Diploma -

Las Vegas High School

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Celeste Taylor