Celeste Thornton-Sims
Redford Charter Township,MI
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
20
20
years of professional experience
Work History
Manager
University of Michigan, South Quad
11.2023 - Current
- Provided management support to ensure all students and guests received exceptional guest service
- Maintained responsibilities pertaining to cost operations, including labor management, supervision of unionized AFSCME staff, students and temp hires.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Reviewed sales and gross profit report to assess company efficiency.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Established team priorities, maintained schedules and monitored performance.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Leveraged data and analytics to make informed decisions and drive business improvements.
FOUNDER & CEO
Precisely Pour'd LLC
08.2020 - Current
- Established a sustainable beverage catering company focused on mobile cocktail bars to self-serve table stations
- Ensured compliance within the regulations allotted
- Built and managed a team of 25+ professionals, marketing, sales, and customer support
- Implemented data-driven decision-making, resulting in a 20% increase in efficiency and a 15% reduction in costs
- Ensured policies and policy documentation were received timely and issued accurately to obtain revisions as needed
- Reviewed event requests to confirm that insurance met client requirements
- Generated estimate proposals & summarized expenses
- Managed/ Account Executive; Ensured all 1099-NEC contractors schedules were updated as business demanded
- Processed invoices through Square, Wave and Quick Books processing systems.
- Ensured compliance with industry regulations while maintaining ethical business practices at all times.
- Implemented data-driven decision-making processes to improve overall business performance.
- Expanded the company''s geographical reach, opening new markets and increasing profitability.
- Oversaw financial management activities such as budgeting, forecasting, and cash flow monitoring for improved financial stability.
- Implemented efficient operational processes to optimize productivity and resource allocation.
- Negotiated favorable contracts with suppliers, reducing costs while maintaining product quality.
- Managed risk effectively by implementing comprehensive policies and procedures to mitigate potential threats to the business.
- Developed strong partnerships with key industry players, contributing to an increased market presence.
MANAGER
MGM Grand Hotel & Casino
01.2019 - 10.2021
- Managed assigned operational functions within the department consistent with the tactical plan and vision for the department.
- Cross-trained existing employees to maximize team agility and performance.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Controlled costs to keep business operating within budget and increase profits.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Facilitated successful cross-functional collaborations for the completion of key projects, fostering strong working relationships among team members.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Optimized resource allocation by conducting regular performance evaluations and providing personalized coaching for staff development.
- Onboarded new employees with training and new hire documentation.
- Ensured compliance with industry regulations and legal requirements by implementing comprehensive policies and training programs for staff members.
- Improved safety procedures to create safe working conditions for workers.
- Developed and implemented business strategies to achieve business goals and stay competitive.
- Led change management initiatives to drive organizational transformation without compromising employee morale or productivity levels.
- Championed diversity and inclusion efforts within the workplace, resulting in an inclusive environment that fostered creativity and innovation among employees from various backgrounds.
- Conducted competitive analysis to identify market trends and capitalize on emerging opportunities for growth.
- Defined clear targets and objectives and communicated to other team members.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
Floor Manager
TGI Fridays
06.2004 - 08.2015
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Established objectives to offer team members clear roadmap to help company achieve overall goals.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Mentored team members to enhance professional development and accountability in workplace.
- Created employee schedules to align coverage with forecasted demands.
- Enhanced team performance through regular training, mentoring, and constructive feedback.
- Maintained an aesthetically pleasing store layout through strategic merchandise placement and visual displays, driving customer interest in products.
- Ensured compliance with safety regulations, maintaining a clean and hazard-free environment for staff and customers.
- Evaluated team and employee performance in order to develop and implement effective corrective actions.
- Performed closing procedures Number times weekly by balancing cash drawers and reconciling credit card transactions.
- Improved customer satisfaction by addressing and resolving concerns promptly and efficiently.
- Monitored sales and adjusted staffing levels to meet customer service standards.
- Oversaw supply restocking, area cleaning, and product organization.
- Conducted regular performance reviews for team members, setting clear expectations and providing career development guidance.
- Promoted sales with aggressive targets and clear goal attainment strategies for individual employees and teams.
- Established strong vendor relationships to negotiate favorable pricing terms and delivery schedules.
- Collaborated with marketing teams to plan in-store events that attracted new clientele and increased foot traffic to the store.
- Implemented loss prevention measures to minimize shrinkage, safeguarding the store''s profitability.
- Managed store inventory and stock levels to maintain availability of products.
- Boosted employee morale by recognizing outstanding performances, resulting in higher productivity levels.
- Created an inclusive workplace atmosphere that fostered teamwork among employees of diverse backgrounds.
- Coordinated with other departments to ensure seamless workflow across all areas of the store operation.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Education
BBA, Bachelor of Business Administration -
DAVENPORT UNIVERSITY
Associate level credentials -
SCHOOLCRAFT COLLEGE
01.2013
Skills
- ATS (Workday, Job site)
- Multi unit Performance Mgmt
- Compensation & Benefits
- Payroll
- Project Management
- Team Leadership
- Staff Training and Development
- Strategic Planning
- Customer Relationship Management (CRM)
- Workforce Management
- Staff Management
- Schedule Preparation
- Business Administration
- Policy Implementation
- Staff Development
- Contract Management
- Customer Service
- Organizational Skills
- Attention to Detail
- Computer Skills
- Team Development
- Problem-Solving
- Time Management
Accomplishments
- Managed a team of 180 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Languages
English
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests
Project management
Customer Relationship Management
Human Resource Management
Timeline
Manager
University of Michigan, South Quad
11.2023 - Current
FOUNDER & CEO
Precisely Pour'd LLC
08.2020 - Current
MANAGER
MGM Grand Hotel & Casino
01.2019 - 10.2021
Floor Manager
TGI Fridays
06.2004 - 08.2015
BBA, Bachelor of Business Administration -
DAVENPORT UNIVERSITY
Associate level credentials -
SCHOOLCRAFT COLLEGE
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