Celeste Tovar
Hammond,IN
Summary
Proven leader and strategic planner at Horseshoe Casino, adept in team leadership and analytical skills. Excelled in elevating customer satisfaction and streamlining operations, managing a team of 50+(most of the time) and enhancing financial performance. Proficient in maintaining professionalism under pressure. Motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling, and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.
Overview
9
9
years of professional experience
Work History
Casino Duel Rate/ Floor Supervisor for Table Games
Horseshoe Casino
2021.02 - Current
- Mentored new hires in company policies, job responsibilities, and expectations, ensuring successful integration into the team.
- Coordinated staff schedules, rotations and breaks.
- Checked on staff regularly and adjusted workflows, assignments and schedules to stay ahead of expected demand.
- Monitored gaming operations continuously to check on dealers and players.
- Oversaw money banks for 6 tables or more and coordinated paperwork for transfers.
- Monitored expenses, budgets and accounts to identify discrepancies.
- Analyzed financial data to make informed decisions on budgeting, staffing, and resource allocation within the casino.
- Evaluated work of 6 floor employees to improve performance.
Casino Table Games Dealer
Horseshoe Casino
2021.02 - Current
- Maintained fast, smooth game pace by efficiently handling dice, chips, money, and cards.
- Assisted new players by explaining rules and strategies, increasing their confidence and enjoyment at the table.
- Maintained professional appearance while adhering to casino dress code policies, projecting a polished image that enhanced overall guest experience.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Managed gaming chips accurately, ensuring proper payouts for winning bets and precise collections of losing bets.
Gas Station Clerk
Grand Pix
2016.03 - 2019.09
- Managed daily cash reconciliations accurately, ensuring proper accounting procedures were followed consistently.
- Conducted monthly financial audits to identify and rectify discrepancies, ensuring accuracy in financial reporting.
- Maintained accurate financial records, enabling timely reporting and informed decision making.
- Optimized employee scheduling, balancing workload while maintaining excellent service levels.
- Followed strict security protocols during shift changes and cash drops to prevent theft or loss incidents.
Education
Gaming License - Table Games
Horseshoe Casino
Hammond, IN2020
GED -
Atterbury Job Corps
Edinburgh, IN05.2019
Skills
- Customer Satisfaction
- Team Leadership
- Money handling abilities
- Strategic Planning
- Cross-Functional Teamwork
- Schedule Preparation
- Analytical Skills
- Preventive Maintenance
- Calm and Professional Under Pressure
- Active Listening
- Customer Service
Timeline
Casino Duel Rate/ Floor Supervisor for Table Games
Horseshoe Casino
2021.02 - Current
Casino Table Games Dealer
Horseshoe Casino
2021.02 - Current
Gas Station Clerk
Grand Pix
2016.03 - 2019.09
Gaming License - Table Games
Horseshoe Casino
GED -
Atterbury Job Corps
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