Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Celeste Valenzuela

Guymon,OK

Summary

Motivated Trainer eager to help new hires advance in knowledge and abilities to meet career goals. Engaging and hands-on instructor with more than 8 years of related experience and superior planning and time management abilities.

Overview

9
9
years of professional experience

Work History

Trainer

Seaboard Foods
05.2022 - Current
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Monitored and reported trainee progress, introducing new learning tools to address individual needs.
  • Analyzed team performance and identified opportunities for additional training.
  • Delivered instructional presentations on equipment use, focusing on efficiency and safety.

Assistant Manager

Braum's Ice Cream & Burger Restaurant
09.2021 - 04.2022
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Created employee schedules to align coverage with forecasted demands.
  • Reviewed sales and gross profit report to assess company efficiency.

Front Desk Receptionist

Ho;iday Inn Express
04.2021 - 09.2021
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Answered multi-line phone system and transferred callers to appropriate department or staff member.
  • Collected room deposits, fees, and payments.
  • Completed data entry and filing to keep records updated for easy retrieval.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.

Shift Manager

McDonald's
06.2014 - 04.2021
  • Trained and mentored new employees to maximize team performance.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Cooperated with coworkers to improve customer experience and manage storefront.
  • Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
  • Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
  • Scheduled staff to establish adequate coverage during peak business hours.
  • Collaborated with other leaders and executives to direct workflow and support operations.

Education

High School Diploma -

Guymon High School
Guymon, OK
05.2016

Skills

  • Planning and Coordination
  • Customer Loyalty

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Trainer

Seaboard Foods
05.2022 - Current

Assistant Manager

Braum's Ice Cream & Burger Restaurant
09.2021 - 04.2022

Front Desk Receptionist

Ho;iday Inn Express
04.2021 - 09.2021

Shift Manager

McDonald's
06.2014 - 04.2021

High School Diploma -

Guymon High School

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Celeste Valenzuela