Celeste Vasquez
Chicago,IL
Summary
Detail-oriented Account Specialist focused on resolving issues and maintaining customer loyalty. Strong critical thinking skills with a methodical approach. Knowledgeable about administrative practices and ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
24
24
years of professional experience
Work History
Commercial Account Specialist
CIBC BANK USA
04.2017 - Current
- Built relationships with customers and community to promote long term business growth.
- Manage outside relationships with Referral partners to continue a productive relationship.
- Contributed to team objectives in fast-paced environment.
- Stayed current on company offerings and industry trends.
- Adhered to standards of quality and service as well as all compliance requirements.
- Developed, maintained and utilized diverse client base.
- Developed and maintained strong working relationships with professionals within assigned territory.
Sr. Loan Processor
THE PRIVATE BANK AND TRUST
04.2013 - 04.2017
- Review and audit financial documents to ensure compliance and accuracy
- Review guidelines of various products for proper product recommendations
- Provide forecasting reports to my Team Lead to set closing expectations.
- Assisted loan officers with origination and closing processes to fastrack procedures and promote teamwork.
- Advised loan officers to comply with loan guidelines and apply best practices.
- Facilitated communication with loan applicants, underwriters and loan officers to optimize process and maintain updated information.
- Collaborated with underwriting team to ensure accurate risk assessment and appropriate loan approvals.
- Developed and maintained relationships with customers and loan officers to establish smooth loan process.
DECISION CERTIFIED PROCESSOR
PNC MORTGAGE
05.2009 - 03.2013
- Review and audit financial documents to ensure compliance and accuracy
- Review guidelines of various products for proper product recommendations
- Work closely with outside vendors to complete the loan package
- Prepare all files for closing and funding
- FHA and Conventional experience
- Process an average of 50+ files a month
- Provide forecasting reports to my Team Lead to set closing expectations.
- Utilized strong analytical skills to identify potential risks or discrepancies within processed documents quickly.
PROCESSING SUPERVISOR/ QA ANALYST
M&R MORTGAGE SOLUTIONS
06.2000 - 09.2003
- Initiated a mortgage company from conception to full operational status
- Recruited, trained, and supervised all employees, which included loan originators, loan processors, quality control specialist, receptionist, and human resources
- Established a great partnership and working relationship with third party vendors such as lending institutions, appraisal companies, title companies, and referral sources
- Developed all marketing materials, company logo, policy, and procedure manual
- Identified and explored new business opportunities to increase the profitability of the company
- Every year maintained a successful state audit with the Office of Banks and real Estate Professional Regulations.
SENIOR PROCESSOR
CHASE HOME FINANCE
- 07.2008
- Review and audit financial documents to ensure compliance and accuracy
- Review guidelines of various products for proper product recommendations
- Work closely with outside vendors to complete the loan package
- Prepare all files for closing and funding
- FHA and Conventional experience
- Processed an average of 50+ files a month.
Education
High School Diploma -
Cosmopolitan Prep High School
Chicago, IL04.2000
Skills
Account Management Proficiency
Meeting Transcription
Customer Communication
Customer relationship development
Client Engagement
Microsoft Office proficiency
Due diligence
Networking capabilities
Document Management
Compliance knowledge
Client Retention Strategies
File Maintenance
Staff Training
Meeting Arrangements
Documentation and Recordkeeping
References
Available upon your request
Languages
Spanish
Native or Bilingual
Timeline
Commercial Account Specialist
CIBC BANK USA
04.2017 - Current
Sr. Loan Processor
THE PRIVATE BANK AND TRUST
04.2013 - 04.2017
DECISION CERTIFIED PROCESSOR
PNC MORTGAGE
05.2009 - 03.2013
PROCESSING SUPERVISOR/ QA ANALYST
M&R MORTGAGE SOLUTIONS
06.2000 - 09.2003
SENIOR PROCESSOR
CHASE HOME FINANCE
- 07.2008
High School Diploma -
Cosmopolitan Prep High School
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